Merchant Services Support & Office Manager
hace 2 días
Madrid
Who we are: At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. Nature and aim of the position: Oversee the day-to-day operations of our office. Ensure the smooth running of the workplace, support administrative functions, and contribute to a positive and productive work environment. See to General Services in Madrid Office and Support to HR in their administrative functions. Main duties • Manage office supplies inventory and place orders as needed; Procurement including mobiles, office material, food and anything that is required for work centers nationwide, • Form Handling: Receive forms order from Merchants through call center or e.mail. Process and send on a daily basis. Control and report of amount of forms and other sales material sent in order to no over pass BU target., • Organize and schedule meetings, appointments, and travel arrangements when necessary., • Support to all visitors that come to the office., • Support event planning and team activities., • Act as the point of contact for car supplier (Ayvens)., • Support on the management of Yearly medical check-ups., • Support in interviews scheduling. Skills and Knowledge • Service Orientated and Customer Friendly., • Pragmatic, • Ability to multitask and prioritize tasks effectively, • Attention to detail and problem-solving skills, • Discretion and confidentiality, • Good communication skills, • Excellent organizational and time management skills Background and Education • Fluent in English, • Bachelor’s degree or equivalent, • Customer relationship experience (telemarketing, call center, sales…), • Familiarity with basic office software (Microsoft Office) At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. Feels like you? Explore further!
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