Adjunta Dirección - Business Tools - Madrid

Management

31 May 2026•423 views

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Area Manager, Night Shift Operations

4 days ago

Madrid

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities Create, oversee, and drive a culture of safety and wellbeing Analyse and implement changes to keep quality and productivity at a consistently high level Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence Work collaboratively with management-level colleagues to standardise shift practices A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that. • Bachelor's degree, or Advanced degree, • Experience in people management, • Experience working with multiple groups of stakeholders, • Experience using data analysis to drive business decisions, • Advanced proficiency in verbal and written English and Spanish, • Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma, • Experience in warehouse operations and logistics or equivalent, • Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint etc.) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Commercial Excellence Director

2 days ago

Madrid

The Commercial Excellence Director is a senior leadership role and member of the regional Leadership Team, responsible for driving rigor and standardization across core sales processes to improve execution and sustain growth. Directors to reinforce process discipline, coach teams in the field, and s

Health & Safety Manager

2 days ago

Madrid

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Context of the Positio nAs part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution .This position is designed for an experienced, highly qualified Health & Safety professional who will serve as the guardian of operational compliance, risk mitigation, and workplace safety across our Madrid fulfillment and logistics network before and after site commissioning . The Mission & Core Sco • peThe Mission: Establish, audit, and enforce the full Health & Safety (PRL) framework for our new Madrid operations, ensuring 100% legal compliance with Spanish labor laws prior to day-one employee onboarding and throughout the site’s scale-u, • p.The Scope: You will take absolute ownership of risk assessment, accident prevention, security protocols, and regulatory reporting for the Madrid sites, working closely with local facility management and global risk compliance team s. Crucial Expectations & Performance Targ etsTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 mont • hs:Pre-Launch Safety Validation: Successfully design, implement, and certify all Prevención de Riesgos Laborales (PRL) protocols, evacuation plans, and safety signage across the Madrid network prior to operational go-li, • ve.Regulatory Compliance & Certification: Ensure zero critical non-compliance findings or legal breaches from local Spanish authorities (Inspección de Trabajo) and external prevention services (Servicio de Prevención Ajen, • o).Culture of Prevention: Build and execute comprehensive safety onboarding and continuous training programs for all incoming managers, supervisors, and high-volume warehouse operato, • rs.Incident & Risk Architecture: Design robust, real-time emergency response mechanisms, cargo asset protection workflows, and incident reporting channels that align local regulatory requirements with corporate headquarte rs. Position Requirem • entsGreenfield Launch Expertise: You must have a verified background of successfully managing or supporting health, safety, and risk compliance for a high-volume warehouse, fulfillment center, or industrial site launch in Sp, • ain.Regulatory Qualifications: Must possess the official Spanish Técnico Superior en Prevención de Riesgos Laborales (PRL) certification with all three specialties (Work Safety, Industrial Hygiene, and Ergonomics/Psychosociolo, • gy).Language Proficiency: Professional fluency in English and Spanish is mandatory for technical local compliance and direct international corporate reporting. Knowledge of Mandarin is a strong as, • set.Operational Agility: Strong balance between rigid regulatory enforcement and the business agility required to support a fast-moving, high-volume e-commerce infrastructure deploym ent. Diversity & Incl usionAt JD Logistics, we are committed to building an inclusive workplace where everyone can th rive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies.Apply today and help shape the future of intelligent logistics with JD Logis tics.

Operations Maintenance Manager

2 days ago

Madrid

Sonae Sierra is a fully integrated real estate company delivering end-to-end solutions across development, management, and investment. With over 35 years of experience, we manage more than €6.8 billion in assets across a diverse range of asset classes and have built a solid track record with leading investors and financial institutions. Our international presence spans 36 countries in Europe, Latin America, Africa, and Asia, supported by a team of around 900 people. Guided by strong ethical principles and a deep commitment to sustainability, we are focused on long-term value creation, operational excellence, and growth. At Sonae Sierra, you will thrive in an open-minded, multicultural community that values diverse perspectives and expertise. Here, you are empowered to own your journey, tap into a rich ecosystem of learning, and build a meaningful career shaping the future of real estate. The Manager, Maintenance & Operations is responsible for ensuring the efficient operation, maintenance, safety, and sustainability of the assets under management. The role oversees technical operations, maintenance strategies, contractor performance, and operational excellence initiatives, ensuring high standards of asset reliability, customer experience, compliance, and cost efficiency This position plays a key role in driving operational performance, implementing continuous improvement initiatives, and supporting the organization's sustainability and ESG objectives. Key Responsibilities Operations & Maintenance Manager • Develop and implement preventive, predictive, and corrective maintenance programs, • Ensure the reliability, availability, and optimal performance of all building systems and critical infrastructure, • Monitor maintenance activities and ensure compliance with established service levels and operational standards, • Coordinate technical interventions, refurbishment projects, and capital improvement initiatives, • Optimize maintenance processes and operational procedures to maximize asset performance . Team Leadership • Lead, coach, and develop a multidisciplinary technical teams, • Establish performance objectives and promote a culture of accountability, safety, and operational excellence, • Foster collaboration across departments and support talent development initiatives, • Ensure appropriate workforce planning and resource allocation Budget & Financial Management • Prepare and manage annual operating and maintenance budgets, • Monitor operational expenditures and identify cost optimisation opportunities, • Evaluate investment proposals and support business cases through cost-benefit analysis, • Ensure effective procurement and contract management practices Contractor & Supplier Management • Manage relationships with external service providers, contractors, and suppliers, • Negotiate and monitor contracts, ensuring compliance with agreed service levels and KPIs, • Conduct performance reviews and drive continuous improvement initiatives with vendors Sustainability & Energy Management • Identify and implement energy efficiency and sustainability initiatives, • Monitor energy consumption and environmental performance indicators, • Support the achievement of ESG objectives and sustainability certifications, • Promote best practices in environmental management and resource optimization Health, Safety & Compliance • Ensure compliance with all applicable health, safety, environmental, and regulatory requirements, • Lead risk assessments and implement mitigation measures, • Coordinate audits, inspections, and corrective action plans, • .Promote a strong safety culture throughout the organisation Qualifications • Bachelor's or Master's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Civil Engineering, Facilities Management, or a related field, • .Additional qualifications in Operations Management, Project Management, or Facilities Management are considered an advantage, • Experience Minimum of 15years of experience in maintenance and operations management, • Proven experience leading technical teams and managing external service providers., • Experience within commercial real estate, shopping centers, facilities management, hospitality, industrial, or mixed-use assets, • Demonstrated success in implementing operational excellence, sustainability, and continuous improvement initiatives Does this sound good to you? Please contact me or apply directly!

Assistant Front Desk Manager

3 days ago

Madrid

The Assistant Front Desk Manager supervises a front desk team that excels in delivering industry leading service to our guests. Responsible for motivating, coaching, training, evaluating and tracking development on an individual and team level. Plays a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance with Guest Services Vision and Mission Statement. Takes ownership and accountability to proactively address guest feedback and provide effective guest resolution. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. Ensure that the Guest Services team is empowered to achieve these goals and establish a reputation for prompt and industry leading service. The Assistant Front Desk Manager will coach and mentor the Guest Services team, emphasizing empowerment and focusing on a desire to find permanent solutions to guest feedback. Primarily focused on being visible at the desk to provide all services of the Guest Services desk including but not limited to lost luggage, cash services, safety deposit box service, lost and found, printing, issuing guest Sea Pass cards, and broadcasting ship announcements. Leads by example in displaying exceptional customer service by being readily available to always assist the Guest Services Team. Qualifications: • Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field preferred. ·, • Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. ·, • Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards., • Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. ·, • Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment., • Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. ·, • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. ·, • Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. ·, • Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. ·, • Demonstrates a working knowledge to operate all office equipment. ·, • Completion of high school, basic or vocational education equivalency preferred. ·, • Working knowledge of US cash handling procedures and foreign exchange required. Essential Duties and Responsibilities : • Assists the Front Desk Manager in overseeing and planning a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons., • Ensures proper manning of the front desk during all meetings. Facilitates exceptional front desk service by effectively utilizing experienced team members and new hires in the schedule while considering appropriate language coverage., • Develops new ways to enhance and enrich the Guest interaction and service, either one on one or over the telephone with Guest Services. Maximizes solutions and minimizes concerns to root causes of Guest issues., • Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments., • Assigns duties and responsibilities to team members. Observes and evaluates team members to ensure high quality standards are met. Utilizes all performance management tools (opportunity logs, action plans, appraisals, progressive discipline) effectively to drive accountability and enhances career development opportunities.

Reverse Processing Team Leader

17 hours ago

Madrid

About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. Context of the Position As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution. This position is designed for an organized, process-driven frontline operational leader who excels on the warehouse floor. The role demands an execution-focused supervisor who can manage teams of returns processing operators, enforce precise product grading criteria, and maintain an organized, clutter-free reverse logistics environment. The Mission & Core Scope • The Mission: Lead, motivate, and direct daily reverse shift operations (returns intake, item inspection, quality grading, and system registration) to ensure returned inventory is processed rapidly and channeled to its next destination with maximum value recovery., • The Scope: You will take direct, hands-on floor responsibility for the returns processing zone and its personnel, tracking hourly processing throughput, resolving system-status mismatches, and enforcing compliance with the Convenio Colectivo de Logística de Madrid. Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Hourly Processing & Grading Throughput: Successfully manage shift execution to meet or exceed target metrics for processed return units, keeping returns backlogs and station congestion to an absolute minimum., • Grading Accuracy & Quality Control: Enforce strict compliance with our corporate product-grading matrices, ensuring operators correctly identify resellable stock, damaged goods, or warranty items, thereby minimizing inventory errors., • Frontline Labor and Safety Management: Oversee real-time operator allocation across unpacking, inspecting, and repacking stations, tracking attendance, and ensuring full compliance with warehouse safety protocols., • Clean-Floor & Sorting Discipline: Maintain a highly structured, organized work area, ensuring processed items are structurally segregated, palletized, and routed to the correct destination (put-away, refurbishment, or liquidation) instantly. Position Requirements • Greenfield Launch Expertise: You must have a verified background of acting as a team leader, returns coordinator, or senior supervisor within a high-volume e-commerce reverse logistics center, returns processing department, or technical refurbishment hub during a site launch or major peak season., • Frontline Floor Mastery: Proven experience leading fast-paced teams of industrial operators (20+ workers) and deep familiarity with Warehouse Management Systems (WMS), data logging, item disposition codes, and RF barcode scanning equipment., • Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset., • Operational Flexibility: High adaptability regarding shift structures and changing operational priorities as inbound returns volumes fluctuate during post-peak cycles. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. Ready to Build the Future of Logistics? Take the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. Please provide your resume in English.

Adjunta Dirección - Business Tools - Madrid

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