Admin/Customer Service - Randstad Empleo

Desde Libertad Sin Deudas estamos buscando un/a Asistente de Atención al Cliente entusiasta para incorporarse a nuestro equipo de comunicación. El puesto es a jornada completa. Si tienes una actitud profesional, dominas las herramientas informáticas y tienes habilidades en atención al cliente, ¡esta es tu oportunidad! Responsabilidades: • Brindar atención excelente al cliente, resolviendo dudas y ofreciendo un servicio de calidad a través de nuestro departamento telefónico., • Gestionar eficientemente las tareas administrativas y operativas utilizando herramientas como Excel y Google Workspace., • Ejecutar tareas digitales de manera rápida y eficiente, incluyendo labores administrativas, control de fichas de cliente y gestión de correos electrónicos., • Gestionar y organizar el tiempo de forma eficiente para alcanzar los objetivos establecidos cada día. Requisitos: • Atención al cliente de alta calidad: Habilidad para satisfacer las necesidades de los clientes con una actitud profesional, amable y resolutiva., • Conocimientos en Excel y Google Workspace: Se valorará la experiencia en herramientas informáticas para tareas administrativas., • Habilidades informáticas: Dominio de herramientas digitales y agilidad en la gestión de tareas., • Persona organizada: Habilidad para gestionar el tiempo de manera eficiente y priorizar tareas según su importancia., • Ubicación: Es imprescindible residir en Barcelona o alrededores, ya que el trabajo es híbrido (algunos días desde casa y otros en la oficina)., • Idiomas: Dominio del catalán y el español tanto hablado como escrito. Qué ofrecemos: • Jornada completa, generalmente de mañanas. Sin embargo, es necesaria una cierta flexibilidad horaria, puesto que la persona seleccionada deberá cubrir turnos de tarde, especialmente en períodos de vacaciones o ausencias del personal., • Se requiere disponibilidad mínima de 2 fines de semana al mes. Si se pueden cubrir más fines de semana, se valorará muy positivamente., • Modalidad de trabajo híbrida (combinando oficina en Barcelona y teletrabajo) con salario superior al convenio regulador (a determinar)., • Un ambiente de trabajo dinámico y colaborativo, con amplias oportunidades de crecimiento profesional., • Formación continua para potenciar el desarrollo de tus habilidades. Sobre nosotros: En Libertad Sin Deudas, nos comprometemos con la eficiencia, la calidad en el servicio y el bienestar de nuestros empleados. Si te apasionan los retos y deseas formar parte de un equipo en constante crecimiento, ¡este es el lugar ideal para ti! Cómo aplicar: Si cumples con los requisitos y te interesa nuestra oferta, envíanos tu CV y carta de presentación a con el asunto “Asistente de Atención al Cliente” o aplica directamente desde LinkedIn. ¡Esperamos conocerte pronto y que te unas a nuestro equipo!

Job Summary Overseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential technical knowledge to support customers and field staff with high-quality service. Key Accountabilities • Resolve Escalated Technical Issues: Address and manage technical problems escalated from the field to ensure prompt resolution., • Ensure Performance and Continuous Improvement: Be accountable for the performance and continuous improvement of service for assigned instruments, meeting key metrics such as First Time Fix rate, IFR, response time under 24 hours, and cost efficiency., • Train Field Service Engineers (FSE): Keep the FSEs trained on the assigned instrument platforms to ensure they are equipped with the latest knowledge and skills., • Provide Technical Support: Offer telematic, voice, or on-site support to FSEs for technical troubleshooting and guidance. As well, provide technical support to the assigned customers, • Maintain Technical Documentation: Ensure that all necessary and up-to-date technical documentation for assigned platforms is available and accessible to FSEs., • Liaise with Manufacturers: Maintain regular communication with the instrument manufacturers, escalating issues and following up on improvements., • Oversee Service Operations and Supervise Units: Supervise the operations of assigned units and review service performance with the Business Unit., • Define Spare Parts and Stock Requirements: Define appropriate stock levels in the warehouse and for car stock to ensure repairs are completed within the committed timelines., • Generate Performance Reports: Regularly generate and review reports on the quantitative and qualitative performance of service operations for assigned platforms., • Refield Instruments and Test Modules: Refurbish and test instruments and modules in the workshop to ensure they meet operational standards before deployment. Networking/Key relationships Other roles within service: Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, Supply Chain. Minimum Knowledge & Experience required for the position: Education: Relevant technical background, such as Industrial, Electronic, Informatics, Telecommunications Engineering, or similar fields. Experience: Experience in technical service support. Additional Skills/Knowledge: • Good interpersonal skills: Strong predisposition and enthusiasm for creating highly collaborative working relationships and fostering team building., • Adaptability: Must be adaptable and flexible in work assignments and situations. Skills & Capabilities: -Fluent in verbal, written, and presentation skills. -Information systems. -Impact and influencing. -Leadership. -Analytical and technical skills. -Team building. -Strong motivational and interpersonal skills. -Creative thinking. -Interpreting data. -Problem-solving. -Interpersonal skills. Travel requirements: -20% of time

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. Functions: This position, Customer Service Ecommerce (BARCELONA), is responsible for executing the Order to Delivery Process, which supports the sales department and serves as the primary point of contact for our customers, ensuring service level performance. Customer service must follow the daily operational KPIs to analyze inefficiencies and put in place actions to solve them, always striving for excellence in our service level. Essentials Responsibilities: ● Manage customer service activities to ensure excellent service. ● Oversee the order management cycle, ensuring accurate processing from purchase to delivery. ● Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans. ● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate. ● Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data. ● Participate and engage in continuous improvement efforts to drive order process quality and efficiency. Requirements: ● Bachelor’s Degree preferably in business/ or supply chain management plus 2-4 years’ experience. ● Experience in customer service B2B (order to delivery process), preferably in e-commerce. ● SAP (SD) and/or JD Edwards knowledge. ● Fluent in the English language. ● Good knowledge of French or Italian is an advantage. ● Skills in Microsoft Office.

Professionals at Ackcent Cybersecurity share a common goal: to improve the security of our customers, protect their assets from cyber threats, and provide high-quality services through communication and care.In this position, you will work closely with our securi

Enterprise Mobility es una multinacional líder mundial en el sector de la movilidad.Tiene una red mundial presente en más de 90 paises, formada por más de 90.En España, Enterprise se instala en el año 2012, y desde ese momento no hemos dejado de crecer y crear muchas oportunidades, contando ya

Demostrar un conocimiento profundo de los destinos y de nuestro producto, así como de las tendencias del mercado. Gestión de reservas de servicios de transporte, alojamiento, paquetes combinados, seguros y otros a través de nuestros sistemas y herramientas de gestión. Viajes Tejedor, agencia de