Atención al Cliente - PS - Bilbao

Company Description The Institute of Project Management (IPM) is a globally recognised organisation specialising in project management education, certification, membership, and research. With more than 35 years of experience, IPM has supported over 50,000 professionals and certified more than 6,000 Project Managers, partnering with 1,000+ organisations worldwide. IPM is known for its structured professional development pathway and its collaboration with leading certification bodies, universities, and industry partners. The organisation is committed to inclusive access to professional development through initiatives such as IPM Hub, mentorship programmes, and regional events. Role Overview The Institute of Project Management (IPM) is seeking an Account Manager to manage and grow relationships with key corporate clients. This role involves overseeing a portfolio of enterprise accounts, ensuring successful delivery of project management training programmes, and identifying opportunities to expand partnerships. Beyond managing your own portfolio, you will act as a senior figure within the account management function — helping to lead, mentor and develop the wider team while driving revenue growth and the commercial success of the business across both domestic and international markets. Key Responsibilities • Manage and grow corporate accounts valued at €100K–€500K., • Build strong relationships with HR, L&D, and senior leadership stakeholders., • Ensure successful delivery of training and certification programmes., • Drive renewals, upsells, and account expansion opportunities., • Maintain regular client engagement and ensure high satisfaction., • Lead, mentor and support the wider account management team, sharing best practice and helping raise performance across the function., • Drive revenue growth and contribute to the commercial development and expansion of the business., • Develop and execute strategic account plans, applying strong commercial judgement to prioritise opportunities and maximise account value., • Manage relationships with international and multi-market clients, adapting your approach across regions. Requirements • 4–5 years of B2B account management experience., • Proven experience managing large enterprise accounts (€100K–€500K)., • Strong relationship management and communication skills., • Project management experience is essential., • Experience using CRM systems (Salesforce, HubSpot, or similar)., • Demonstrated ability to lead, mentor or coach team members (formally or informally)., • Strong commercial and strategic thinking, with a track record of driving revenue growth., • A confident, consultative seller, able to identify and close new business and expansion opportunities. Preferred • Experience in corporate training, professional education, SaaS, or consulting., • Experience leading or developing a team of account managers., • Experience working with international markets.

Travel Consultant - French speaking Spain/UK/South Africa Description As a Travel Consultant with an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. Responsibilities • Advising clients – premium cardholders – by phone and email in both French and English, • Handling customer inquiries from quote preparation to billing for individual trips, • Making reservations with airlines, hotels, and travel agencies, • Creating tailored offers, travel documents, and detailed travel itineraries, • Passionately advising and facilitating unique travel experiences, • Actively selling special promotions and exclusive offers Your Profile • You have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework), • Ability to speak an additional language such as German or Italian is an advantage, • Have completed tertiary qualification or equivalent training, ideally in the field of tourism, • Have several years of professional experience in the travel industry, a tour operator or in a travel agency, • Have GDS knowledge (preferably Amadeus), • Have excellent destination knowledge across key global regions, • Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture, • Are service-oriented, flexible and able to work under pressure, • Have a positive attitude and identify with the company’s values, • Have strong communication skills, • Value exceptional service and live by this motto, • Are available on a full-time basis (40hrs per week), • Flexibility: Willingness to work 5 days a week between 08:00 and 20:00, Sunday to Thursday for UK and Spain. And between 7:00 and 22:00, Sunday to Thursday for South Africa. Guidelines for Hybrid/Remote option • Located in United Kingdom, Spain or South Africa, • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office, • A secure home office at your confirmed address, free from background noise or other distractions., • You must meet their minimum internet speeds if you want to work remotely / in our hybrid model, • During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup., • A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week., • From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment., • Exceptions may be considered on a case-by-case basis where necessary. Benefits • Paid Time Away from Work: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you., • Paid Sabbaticals: One month of paid sabbatical after every five years of service, • Extra Rewards: Their lucrative Loyalty Rewards program includes bonuses and gifts to thank you for being part of our company., • Remote Working Holidays, • Employee Discounts: Access to great travel and entertainment discounts, just like their clients’ members enjoy!, • Be part of their global, dynamic, and inclusive team, with diversity at its core., • Discover genuine career opportunities within a dynamic, international company. Who They Are A global luxury concierge service, and their travel department offers a unique opportunity to join a vibrant team. Their clients and colleagues are the cornerstones of what they do, and they serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests. They deliver their service through a combination of a proprietary, technology-enabled platform and the expertise of their highly trained lifestyle managers. They are growing quickly and have ambitious plans to keep innovating, inspiring, and improving the lives of millions of members. As a Certified B Corp, they are a part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.

MediaMarktSaturn has chosen Spain as the main Hub for their Digital Consultation Services. As Europe’s leading consumer electronics retailer, MediaMarktSaturn partners with the world’s top tech brands to bring customers the latest and most innovative solutions. This is your opportunity to join a brand-new international team, help shape a growing business unit, and deliver cutting-edge support to customers through modern digital tools! Languages Required: • Excellent command of Turkish, • Professional level of another European language (Spanish / French / Italian / Dutch), • Professional level of English Main Responsibilities: • Communicate with customers via chat, video, and co-browsing tools, • Understand customer needs and recommend the ideal product through tailored solutions and expert advice, • Support customers with the initial setup and discovery of their new devices, • Identify opportunities for cross-selling and up-selling to maximize customer value, • Share responsibility for project KPIs through reporting and analysis, • Continuously develop your skills and contribute to training materials for the team Core Skills: • Passionate about Tech and Consumer Electronics (Entertainment and Audio/Video Electronics, IT and Computing Devices, Mobile Devices, Smart Home Solutions etc.), • Previous Sales experience in Retail or Direct Sales (Consumer Electronics industry is a plus), • Comfortable with digital communication tools and video calls, • Ability to build trust and connect with customers in a clear, empathetic, and professional way, • Willingness to work five days per week, from 10:00 to 19:00 (including Saturdays). What's on Offer: • Competitive Salary of EUR 25,000-30,000 OTE, • Fully remote position anywhere in Spain, • Full-time schedule, • Permanent contract, • Full training on the brands and devices you will support, • A dynamic startup-like atmosphere with the stability of an international corporation, • The chance to shape a new business area within the international MediaMarktSaturn family Our Recruitment process : • Step 1: Video Interview with our Recruiter to learn more about you, • Step 2: Video Interview with the Team Manager and Head of HR

En Bizneo, una de las mayores HR Tech en Europa y LATAM, buscamos Account Manager para nuestro equipo Customer Success (CX) que pueda gestionar las cuentas clave y maximizar el uso, conocimiento y adopción de nuestras herramientas. Si te apetece unirte a una empresa con cultura startup, que crece año a año sólo con beneficios, sin rondas de inversión y con un productazo, sigue leyendo👇: ¿Cuáles serán tus funciones? • Realizar seguimiento proactivo a clientes existentes, identificando necesidades y aumentar la adopción de nuestros productos de software., • Crear y actualizar contenidos y manuales formativos para clientes., • Maximizar la satisfacción y retención de nuestra base de clientes., • Identificar riesgos de churn y desarrollar estrategias de retención y adopción., • Proporcionar feedback preciso sobre casos de uso y mejoras potenciales del producto., • Trabajar con el equipo de marketing para desarrollar casos de éxito y testimonios de clientes., • Mantener informados a los clientes sobre las novedades de producto y el roadmap., • Programar y realizar QBRs., • Realizar webinars y sesiones de formación que incrementen la adopción del producto., • Identificar, generar y negociar propuestas de cross y upsell., • Mantener actualizado nuestro CRM de clientes y realizar seguimiento de las tareas y métricas de salud de las cuentas., • Mantenerse actualizado en las novedades mensuales del software para actuar como consultor experto con los clientes. Requisitos • +1 años gestionando cuentas clave como Account Manager o Customer Success, • +1 año en SaaS / Software ¿Qué ofrecemos? • Teletrabajo 100% para siempre aunque puedes venir a visitarnos cuando quieras a nuestras oficinas de Av. Burgos en Madrid., • Jornada flexible: El horario general es L a J: 9.00-14.30h y de 15:30-18:30h. Viernes 9:00 a 15:00 pero cuéntanos si necesitas reducir jornada o adaptar el horario., • 23 días de vacaciones al año

Location: Catalonia/Levante Salary: Competitive + Bonus + Company Car Every Step Feels Different at Clarks For nearly 200 years, Clarks has been making shoes that move people forward. Today, we're investing in the next chapter of our wholesale business across Spain and Portugal. We're hiring an Account Managers to join our Spanish Wholesale team, covering: • Catalonia / Levante This is a home-based, field-focused roles with significant autonomy and the opportunity to make a real impact in a growing organisation. The Role As an Account Manager, you'll be responsible for developing and growing Clarks' wholesale business across Catalona / Levante. You'll manage existing retail customers, open new accounts, build long-term commercial relationships and act as a true ambassador for the Clarks brand. This is a hands-on field sales role. You'll spend much of your time visiting customers, presenting collections, identifying growth opportunities and ensuring retailers have the support they need to succeed. What You'll Be Doing • Managing and developing an assigned sales territory, • Building strong relationships with independent retailers and wholesale customers, • Identifying and securing new business opportunities, • Presenting seasonal collections and driving sell-in performance, • Negotiating commercial agreements and trading terms, • Supporting customers with product, merchandising and seasonal planning, • Monitoring sales, stock and commercial opportunities, • Working closely with internal teams to deliver an excellent customer experience, • Providing market insights and customer feedback to support future business decisions, • Planning and managing regular travel throughout Catalonia / Levante What We're Looking For You'll be a commercially driven sales professional who enjoys building relationships and developing business within Catalonia / Levante We're particularly interested in candidates who bring: • 5+ years of wholesale sales experience, • Experience within footwear, fashion or a related consumer goods sector, • Existing retailer relationships within their territory, • A strong track record of winning and growing business, • Excellent communication and negotiation skills, • The ability to work independently and manage your own territory, • Strong organisation and planning skills, • A full driving licence and willingness to travel extensively Language Requirements Spain Roles • Professional fluency in Spanish, • Business English preferred Exceptional commercial candidates with strong customer networks will be considered even if their English is not fluent. Catalonia / Levante Candidates should ideally be based in: • Barcelona, • Tarragona, • Lleida, • Girona, • Valencia, • Alicante Why Join Clarks? This is an exciting opportunity to join a growing Iberia team at a pivotal moment. You'll have the freedom to manage your territory, build customer relationships and play a key role in expanding one of the world's most recognised footwear brands. What We Offer • Competitive salary, • Performance-related bonus, • Company car, • Home-based working, • Opportunity to shape and grow the Clarks wholesale business within your territory, • Supportive international team environment Apply Now If you have wholesale sales experience, a strong network within your local market and a passion for building customer relationships, we'd love to hear from you. Clarks is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates regardless of background.

Due to continued growth and market development, we are searching for a Senior Customer Service Representative to become an active team member in Spain.As a Senior Customer Service Representative at Viking EMEA, you will act as a vital commercial and operational link between our B2B customers, outsid