Atención al Cliente sin experiencia - Eco - Girona

Are you a high-performing channel professional whose strategic impact is currently constrained by traditional corporate structures? At Insylo, we've cracked one of agriculture's most overlooked — and costly — inefficiencies: with our internationally patented 3D volumetric sensor technology, farms, cooperatives, and feed operators finally have real-time visibility into their bulk storage silos, transforming how they manage stock levels, plan replenishment logistics, and eliminate the waste and emergency orders that cost the industry billions annually. We are a high-growth AgTech company and we are now building the global commercial infrastructure to match our ambition — expanding our international partner network at scale, and we need the right commercial leader to own it. Strategic Mandate & Responsibilities Your primary objective is to scale our global market penetration, with 95% of your focus targeted internationally. • Ecosystem Architecture: Vet and onboard top-tier international partners, strategically mapping territories to ensure optimal coverage without brand dilution., • Pipeline Ownership: Originate proprietary international leads and convert top-of-funnel inbound leads into high-performing channel partners., • Performance Leadership: Act as a demanding yet service-oriented leader, elevating VARs to perform at their peak and ensuring they are equipped to represent a premium solution., • Operational Command: Enforce strict 90-day volume forecasting to align our global supply chain and inventory projections., • Drive Scalability: Leverage incentive models to drive hardware volume and scale SaaS subscriptions globally. The Profile: "The Builder" We are looking for a high-trajectory professional ready to step into the lead commercial seat. • Experience: 5+ years in B2B channel sales or distributor network management, specifically scaling international operations in AgTech, agricultural machinery, or industrial IoT., • Linguistic Fluency: Mandatory fluent English and native-level Spanish., • Strategic Intuition: Ability to evaluate international partners, optimize network quality through rigorous performance standards, and organize complex multi-region networks., • Financial Acumen: Deep understanding of ROI, distributor margins, and volume discount models., • Cultural Agility: The ability to build distribution networks across diverse global markets while maintaining a physical presence in our Girona HQ 2 days per week. Performance-Driven Compensation Insylo operates a results-oriented model designed to reward high-impact execution. • Lean Base Salary paired with an aggressive, uncapped variable commission structure., • Commissions are directly tied to hardware volume, active sensor deployments, and SaaS subscriptions., • This role is built for a confident professional motivated by a model that directly rewards strategic commercial success. Ready to lead our global expansion? Apply now to join Insylo and take ownership of the future of agricultural supply chains

Cultural Agility: The ability to build distribution networks across diverse global markets while maintaining a physical presence in our Girona HQ 2 days per week.

Are you a high-performing channel professional whose strategic impact is currently constrained by traditional corporate structures? At Insylo, we've cracked one of agriculture's most overlooked — and costly — inefficiencies: with our internationally patented 3D volumetric sensor technology, farms, cooperatives, and feed operators finally have real-time visibility into their bulk storage silos, transforming how they manage stock levels, plan replenishment logistics, and eliminate the waste and emergency orders that cost the industry billions annually. We are a high-growth AgTech company and we are now building the global commercial infrastructure to match our ambition — expanding our international partner network at scale, and we need the right commercial leader to own it. Strategic Mandate & Responsibilities Your primary objective is to scale our global market penetration, with 95% of your focus targeted internationally. • Ecosystem Architecture: Vet and onboard top-tier international partners, strategically mapping territories to ensure optimal coverage without brand dilution., • Pipeline Ownership: Originate proprietary international leads and convert top-of-funnel inbound leads into high-performing channel partners., • Performance Leadership: Act as a demanding yet service-oriented leader, elevating VARs to perform at their peak and ensuring they are equipped to represent a premium solution., • Operational Command: Enforce strict 90-day volume forecasting to align our global supply chain and inventory projections., • Drive Scalability: Leverage incentive models to drive hardware volume and scale SaaS subscriptions globally. The Profile: The Builder We are looking for a high-trajectory professional ready to step into the lead commercial seat. • Experience: 5+ years in B2B channel sales or distributor network management, specifically scaling international operations in AgTech, agricultural machinery, or industrial IoT., • Linguistic Fluency: Mandatory fluent English and native-level Spanish., • Strategic Intuition: Ability to evaluate international partners, optimize network quality through rigorous performance standards, and organize complex multi-region networks., • Financial Acumen: Deep understanding of ROI, distributor margins, and volume discount models., • Cultural Agility: The ability to build distribution networks across diverse global markets while maintaining a physical presence in our Girona HQ 2 days per week. Performance-Driven Compensation Insylo operates a results-oriented model designed to reward high-impact execution. • Lean Base Salary paired with an aggressive, uncapped variable commission structure., • Commissions are directly tied to hardware volume, active sensor deployments, and SaaS subscriptions., • This role is built for a confident professional motivated by a model that directly rewards strategic commercial success. Ready to lead our global expansion? Apply now to join Insylo and take ownership of the future of agricultural supply chains

About Us: Obtenga más información sobre este puesto leyendo los detalles a continuación y luego envíe su solicitud para ser considerado. INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. Job Description We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and German via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. We are looking for applicants who are currently based or interested in location to the Canary Islands You’ll be responsible for: Customer Service: • Respond promptly and professionally to customer questions through chat (Intercom)., • Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform., • Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously., • Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. Collaboration: • Work closely with other members of the support team to share knowledge and best practices., • Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience., • Participate in team meetings and training sessions to stay updated on new features, tools, and processes. Process Improvement: • Identify recurring customer issues and suggest improvements to enhance the support process., • Contribute to the development and updating of support documentation and resources., • Provide feedback to the Support Team Lead on potential improvements to tools and workflows. Ideally you’ll have: Education and Experience: • Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred., • at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment., • Familiarity with Intercom or similar customer support tools (e.g., Zendesk). Skills and Competencies: • Excellent written and verbal communication skills., • Strong problem-solving abilities and attention to detail., • Ability to manage multiple inquiries simultaneously in a fast-paced environment., • High level of empathy and customer-centric mindset. Languages: • Fluency in English and German is a must. Spanish or French is also a plus. What’s in it for you: • We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands., • Competitive Salary: A highly attractive compensation package., • Professional Growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. xcskxlj Join us in delivering exceptional support to our Infinni platform users!

En JBM Campllong, S.L. contamos con más de 30 años de experiencia en la importación y comercialización de productos destinados a la distribución en distintos sectores: automoción, suministros industriales, ferretería y bricolaje. Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación. Ofrecemos una amplia gama de más de 7.000 referencias: maletines y herramientas manuales, cajas y armarios de almacenamiento, utillaje de taller, iluminación, consumibles y mucho más. Ahora, seguimos creciendo y queremos ampliar nuestro equipo de Atención al Cliente con una incorporación clave para el mercado francés. Lo que harás (y por qué es importante) • Formarás parte del equipo que cuida a nuestros clientes internacionales y mantiene viva la relación con los mercados europeos., • Atenderás a clientes de habla francesa, nacionales e internacionales, por teléfono y correo electrónico, con agilidad, empatía y profesionalidad., • Registrarás y gestionarás pedidos, asegurando que cada entrega se realice de forma puntual, precisa y con una comunicación fluida., • Harás seguimiento de envíos, incidencias y consultas, garantizando una experiencia de cliente excelente., • Serás el enlace entre los clientes y el equipo comercial, proporcionando información sobre productos, stock, plazos y condiciones., • Participarás activamente en la mejora continua del área mediante análisis, informes y propuestas., • Te convertirás en un referente para nuestros clientes y una pieza clave dentro del equipo. ¿A quién buscamos? • Nivel nativo o muy alto de francés (imprescindible)., • Buen nivel de español o catalán para la comunicación interna., • Valorable conocimiento de otros idiomas (inglés, alemán, italiano…)., • Excelente capacidad de comunicación: clara, empática y resolutiva., • Persona organizada, con atención al detalle y orientación a resultados., • Valorable experiencia en atención al cliente, administración o logística., • Disponibilidad para trabajar presencialmente en nuestras oficinas en Vilobí d'Onyar (Girona), a menos de 5 minutos de la autopista., • Actitud positiva, compromiso y ganas de aprender y crecer profesionalmente. Qué ofrecemos • Contrato indefinido desde el primer día. Porque confiamos en ti., • Jornada completa, de lunes a viernes en horario central., • Salario competitivo y revisable, acorde a tu perfil y evolución., • Formación continua y personalizada, enfocada en tu desarrollo profesional., • Oportunidades reales de crecimiento en una empresa sólida y en expansión., • Un ambiente colaborativo, profesional y cercano, donde tu trabajo marca la diferencia. ¿Te gustaría formar parte de nuestro equipo? xcskxlj Si hablas francés con fluidez, disfrutas ayudando a los clientes y buscas un entorno estable, humano y con proyección, envíanos tu CV. ¡Queremos conocerte, escucharte y ofrecerte un lugar donde crecer!