auxiliar de servicios - grup

En Roble Store seguimos creciendo y buscamos a la persona que lidere nuestro departamento de atención al cliente y ventas online. Buscamos un perfil comercial + asistencia, alguien que disfrute hablando con clientes, resolviendo incidencias y tomando decisiones con autonomía. ¿Quiénes somos? Roble Store es una marca de muebles modernos de roble macizo con base en Barcelona. Vendemos principalmente online a clientes en España y Europa, con un enfoque premium en diseño, calidad y experiencia de cliente. Estamos en plena fase de crecimiento y buscamos reforzar el equipo con alguien clave. Tu rol: Serás el punto principal de contacto con nuestros clientes a través de: Email y formularios web WhatsApp Business Etsy / Amazon Acompañarás al cliente tanto en la parte comercial como en postventa: ✅ asesoramiento antes de comprar ✅ seguimiento de pedidos ✅ incidencias de transporte o fabricación ✅ coordinación con otros departamentos ✅ gestión profesional de reclamaciones Este rol requiere empatía, pero también mentalidad de negocio. Perfil ideal: Español nativo (imprescindible) Inglés (otros idiomas son un plus) ChatGPT o otras LLM Responsable, resolutivo/a y autónomo/a Con mentalidad comercial y atención premium Capaz de liderar su área y mejorar procesos Condiciones: Trabajo remoto (tras formación inicial híbrida) Horario: L–V 9:00–14:00 / 16:00–19:00 (flexible) No se trabajan festivos Salario: 2200 EUR brutto Tras periodo de prueba de 2 meses: Comisión del 1% en ventas en canal de Customer Service. Seguro médico después el periodo de prueba Equipo multicultural, profesional y con oportunidades reales de crecimiento. ¿Te interesa? Envíanos tu CV o mensaje directo por LinkedIn y te contactaremos. 👉 Buscamos a alguien que no solo “atienda tickets”… sino que lidere la experiencia del cliente en Roble Store.

We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer Service Representative with Hungarian The purpose of this job is to provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. Responsibilities: • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue., • Provides customer services relating to sales, sales promotions, and communications., • Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc.and maintaining metrics goals.Resolves more complex complaints escalated by customer/sales force., • Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs., • Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes., • Enter orders in SAP, attached documents and send acknowledgments, • Respond to customer requests via phone or email, • Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels), • Maintain scheduling agreements &/or Qty contracts, • Work with accounting to resolve receivable issues, • Entry and track of customer complaints, • Overall Support for Sales &/or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBAN Requirements: • Fluent in German and Hungarian languages mandatory, • University or technical/vocational studies preferred, • Excellent customer service focus and ability to remain productive under pressure, • Strong written and oral communication skills What they offer: Our client offers a competitive compensation package, including a comprehensive benefits program (ticket restaurant, private health insurance, company pension plan), hybrid working contract, and opportunities for professional growth and development.

¿Tienes experiencia en atención al cliente en entornos industriales y te motiva un entorno internacional? Buscamos un/a International Customer Service (H/M/X) para una compañía referente en soluciones hidráulicas orientadas a la gestión eficiente del agua. Se trata de una posición estable, a jornada completa, con proyección de desarrollo profesional. Principales responsabilidades del puesto • Gestión y registro de pedidos de clientes internacionales, garantizando exactitud y cumplimiento de plazos., • Seguimiento integral del pedido, desde la fabricación hasta la entrega final., • Comunicación continua y proactiva con los clientes para asegurar una experiencia de servicio de calidad., • Coordinación con equipos técnico-comerciales y otros departamentos internos (producción, logística, calidad)., • Gestión y resolución de incidencias y reclamaciones, aportando soluciones eficaces., • Elaboración de informes de seguimiento y apoyo en el análisis de KPIs del área. ¿Qué están buscando? • Experiencia previa en atención al cliente en empresas industriales o entornos técnicos., • Interés por el comercio internacional y la gestión de clientes globales., • Nivel alto de inglés (imprescindible)., • Conocimientos básicos de logística internacional e Incoterms., • Buenas habilidades de comunicación, organización y orientación al detalle., • Se valorará experiencia en el sector hidráulico, riego, conducciones o sectores afines. ¿Qué ofrecen? • Incorporación estable en una empresa sólida y en crecimiento., • Jornada completa con horario flexible y jornada intensiva en agosto., • Formación continua y oportunidades reales de desarrollo profesional., • Plan de retribución flexible (seguro médico)., • Beneficios sociales: descuentos en marcas, viajes y ocio, y servicio de catering a precio reducido., • Entorno de trabajo colaborativo y equipo comprometido. Si buscas un rol clave dentro de un entorno técnico, internacional y orientado al cliente, esta posición te permitirá crecer profesionalmente y aportar valor desde el primer día.

¿Te gustaría tener un trabajo que te permita compaginarlo con tus hobbies, estudios, proyectos personales u obligaciones familiares? ¡Esta es tu oportunidad! Teladoc Health International somos la marca líder en el mundo en asistencia sanitaria virtual. Nuestros servicios abarcan todo el espectro de necesidades de atención médica, desde simples hasta complejas. Conectamos a nuestros usuarios con la atención primaria, salud mental y experta. La persona que se incorpore su función principal será atender y gestionar de forma efectiva las peticiones del departamento de Pharma a través de medios telemáticos, ofreciendo un servicio de calidad al usuario Responsabilidades: • Atender, clasificar y resolver consultas., • Dar soporte técnico según procedimientos y manuales de actuación., • Detectar y gestionar las sospechas de eventos adversos., • Detectar y gestionar defectos de calidad de producto., • Mantener actualizada la base de datos., • Gestionar y coordinar el servicio domiciliario puerperal., • Coordinar formaciones de entrenamiento a pacientes., • Realizar encuestas de satisfacción Qué ofrecemos: • Contrato indefinido directamente por empresa., • Jornada laboral de 30h semanales, en horario de tardes 18-23h (formación horario de mañanas), • 2 fin de semana de guardia /mes, • Formato hibrido (después de 6 meses), • Formación inicial y continuada., • Posibilidad de desarrollarte en la empresa referente a nivel mundial en servicios asistenciales. Qué buscamos: • FP o Ciclo Formativo en curso o finalizado. Estudientes de Ciencias de la Salud: Medicina, Enfermería, etc), • Valoramos positivamente estudiantes de carreras de enfermería o medicina (CIENCIAS DE LA SALUD), • Imprescindible nivel nativo/alto de castellano y catalán. Valorable otros idiomas., • Experiencia en atención al cliente, muy valorable haber trabajado anteriormente en call center y/o sector sanitario., • Conocimientos de ofimática (paquete office)., • Persona organizada, con buenas habilidades comunicativas, iniciativa

Viatges Temps d Oci Busquem incorporar Agent de viatges al nostre equip Som una agència de viatges de Barcelona amb 30 anys d’experiència, especialitzada en viatges de llarga distància i grups propis. Busquem incorporar agent de viatges amb experiència mínima per reforçar el nostre equip. Funcions: • Atenció i assessorament personalitzat a clients en viatges i expedicions, especialment llarga distància i circuits en grup., • Disseny i cotització d’itineraris, paquets i grups propis, en coordinació amb proveïdors varis., • Gestió de reserves de vols, allotjament, trasllats, excursions i assegurances, • Requisits:, • Experiència mínima de 2 anys com a agent de viatges en producte propi (es valorarà especialment la llarga distància i gestió de grups)., • Bon coneixement de destinacions internacionals i hàbit de treballar amb paquets i circuits., • Domini del català. És valorarà molt positivament l'anglès i altres idiomes., • Incorporació a una agència consolidada, amb 30 anys d’història i clientela fidel., • Jornada completa de dilluns a divendres amb salari segons experiència i vàlua de la persona candidata.

We are looking for a Customer Service Representative to join our client in their office in the Barcelona area. Our client helps global customers manufacture with precision—from aircraft to electric vehicles to medical devices. They thrive on collaboration and accountability, valuing every voice as they push boundaries and transform manufacturing. Customer Service Representative with German The purpose of this job is to provide front line support for customer order entry, order expedites, quoting, returns, price/availability, manage special promotions, billing inquiries/issues, service requests, suggestions & complaints. Responsibilities: • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue., • Provides customer services relating to sales, sales promotions, and communications., • Resolves customer inquiries and complaints fairly & effectively & provides timely responses to customer inquiries via fax, phone, email, etc.and maintaining metrics goals.Resolves more complex complaints escalated by customer/sales force., • Setup Customer Accounts (CRM and SAP), this includes working with other segments to make sure we are setup for reporting and function related to customer needs., • Examine documents (PO, drawings, specifications, etc.) working closely various departs to enter material is flowing through processes., • Enter orders in SAP, attached documents and send acknowledgments, • Respond to customer requests via phone or email, • Maintain customer web-based interfaces i.e., portals (order retrieval, acknowledgments, uploading invoices, create ASNs and labels), • Maintain scheduling agreements &/or Qty contracts, • Work with accounting to resolve receivable issues, • Entry and track of customer complaints, • Overall Support for Sales &/or Plant: Stocking Agreements, subject to certain facilities; Consignment Agreements, subject to certain facilities; KANBAN Requirements: • Previous experience in an office or service center role, • Fluent in German language, • University or technical/vocational studies, • SAP experience preferred, • Excellent Customer Service focus and ability to remain productive under pressure, • Strong written and oral communication skills What they offer: Our client offers a competitive compensation package, including a comprehensive benefits program (ticket restaurant, private health insurance, company pension plan), hybrid working contract, and opportunities for professional growth and development.

Join a global leader in the digital solutions space, working on one of the world’s most exciting projects with Google. Our organization is dedicated to creating innovative solutions, fostering a dynamic work culture, and empowering our employees with opportunities for growth and development. As a proud partner of Google, we offer an exciting environment where creativity and technical expertise come together to drive success. We are looking for an enthusiastic and driven Dutch-speaking Account Manager to join our talented team in Barcelona. If you have a passion for client relations, an eagerness to work with one of the most innovative companies in the world, and you enjoy the flexibility of hybrid working, we want to hear from you. 🔑 Key Responsibilities: As the Dutch-speaking Account Manager, you will be the primary point of contact between our clients (primarily Google) and our internal teams. You will play a crucial role in managing client expectations, driving project success, and maintaining long-lasting relationships with key stakeholders. Your responsibilities will include, but are not limited to: 📌 Client Relationship Management: • Build and nurture strong, trusted relationships with key client contacts, ensuring a high level of satisfaction and engagement., • Act as the main liaison between the client (Google) and our internal teams, effectively managing communication and expectations., • Oversee the execution of projects, ensuring that all deliverables are completed on time, within budget, and to the highest quality., • Coordinate with cross-functional teams to ensure seamless project delivery and resolve any issues that arise., • Provide strategic advice and recommendations based on in-depth knowledge of client industries and market trends., • Identify upselling and cross-selling opportunities aligned with the client’s needs., • Collaborate with internal Sales, Marketing, Product, and Technical teams to deliver the best possible solutions., • Monitor and report on account performance, ensuring all metrics are tracked accurately., • Deliver monthly/quarterly performance reports and reviews., • Take ownership of client issues and resolve conflicts in a timely, professional manner., • Act as a proactive problem solver, balancing client needs with company objectives. 🌍 Language Requirements: • Communicate fluently in Dutch with clients, partners, and internal teams., • Proficiency in both written and spoken Dutch is essential as you’ll primarily work with Dutch-speaking clients. 🎓 Qualifications & Skills: • Fluency in Dutch is essential (native or near-native proficiency), • Bachelor’s degree in Business, Marketing, Communication, or a related field, • Experience with Google or other major tech clients is a strong advantage, • Proven experience managing client relationships and complex projects, • Excellent written and verbal communication skills, • Strong organizational and multitasking abilities, • A proactive and solution-oriented mindset, • Background in digital marketing or advertising is a plus, • Fluent in English, the company’s primary business language, • Comfortable working independently in a hybrid work model 🎁 What We Offer: • Competitive Salary based on experience, • Relocation Support: Including flight and initial accommodation in Barcelona, • Career Growth: Ongoing learning, training, and promotion opportunities, • Hybrid Work Setup: 3 days remote + 2 days in-office per week, • Work with Google: Collaborate directly with one of the world’s most innovative companies, • Inclusive Culture: Diverse team and supportive leadership, • Comprehensive Benefits: Health insurance, pension plan, paid time off, bonuses, and more 🌆 Why Barcelona? Barcelona is a vibrant city where culture, innovation, and lifestyle meet. From beaches and architecture to tech start-ups and global conferences, Barcelona offers an unbeatable work-life balance in one of Europe’s most desirable destinations. Ready to make an impact? If you're an experienced Account Manager fluent in Dutch and excited by the opportunity to work with Google in Barcelona, we’d love to hear from you. Please send us your CV and cover letter to apply toda

About Us At Florazu, we are making it easier for growers to bring flowers to new markets and for customers to discover unique blooms from different regions. Our platform streamlines sourcing, purchasing, logistics, and payments to ensure a hassle-free experience for our clients, allowing them to focus on their core business activities and simplifying international trade processes. You will be part of a passionate team where you will continually learn new things. Enjoy a global work environment that offers the best on-site interactions and travel opportunities as you visit customers and businesses. Experience different cultures and countries through flowers, making this role dynamic and engaging. Join us if you want to be part of a team that values learning, collaboration, and hard work. Bring your experience and determination to tackle challenges and grow personally and professionally. If you aspire to grow and make an impact, Florazu is the right place for you. Your Role This is a full-time on-site role based in Barcelona. The Account Manager B2B Sales will act as a key commercial link between flower growers and business clients—navigating opportunities, building relationships, and closing deals in the Balkan Region (for one of these countries: Albania, Bosnia and Herzegovina, Croatia, Kosovo, Montenegro, North Macedonia, Serbia, and Slovenia); some of your daily tasks include: • Drive Sales & Close Deals: Actively source and engage new business clients. Use strategic and creative approaches (including cold calling) to grow your market., • Manage Relationships: Build a portfolio of buyers and guide them through the full buying cycle—from onboarding to repeat business., • Market Expansion: Spot new opportunities in the region and help shape our growth strategy with local insights., • Sourcing & Negotiation: Identify, source, and negotiate flower offers directly with growers via our platform to secure the best market opportunities for your customers., • Order Monitoring: Track order status daily, reacting promptly to any changes to act accordingly., • Customer Visits & Representation: Travel to meet clients and attend trade events, building trust and long-term partnerships., • Operational Excellence: Ensure smooth operations—from logistics to payments—working closely with internal teams., • Collaboration & Communication: Work closely with the procurement team to build lasting relationships with clients and growers, ensuring clear and effective communication. Stay calm and solution-oriented in fast-paced or challenging situations. What We’re Looking For • Market Familiarity: Deep understanding of the country, whether through residence or cultural/market knowledge., • Languages: English proficiency (company´s language) + one o more languages of the region., • Location: Based in Barcelona or willing to relocate within 3 months., • Experience: 3 years in a B2B sales, or account management role. Experience in the flower/agri-trade industry is a plus but not required., • Skills: Strong communication, negotiation, and commercial instincts. Tech-savviness and attention to detail are a must. What We Offer • Competitive Compensation: The position is offered on a freelance basis with monthly compensation consist of a base salary: EUR 2,250 + EUR 100 operational bonus + 10% service pool (a 10% bonus based on the contribution generated by their sales)., • Workspace: Be part of a dynamic co-working space where weekly events foster networking and collaboration with people from diverse cultures. Also, enjoy the flexibility of a diverse work model, with opportunities to work and move between different co-working locations across Barcelona., • Global Team: Expand your professional network by collaborating with talented colleagues from different countries and backgrounds., • Growth & Development: Get strategic ownership of your markets and access to training and mentorship from industry experts. If you're ready to take on the challenge and grow your career in international B2B trade, we’d love to meet you.