auxiliar de servicios - grup

Job Summary Overseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential technical knowledge to support customers and field staff with high-quality service. Key Accountabilities • Resolve Escalated Technical Issues: Address and manage technical problems escalated from the field to ensure prompt resolution., • Ensure Performance and Continuous Improvement: Be accountable for the performance and continuous improvement of service for assigned instruments, meeting key metrics such as First Time Fix rate, IFR, response time under 24 hours, and cost efficiency., • Train Field Service Engineers (FSE): Keep the FSEs trained on the assigned instrument platforms to ensure they are equipped with the latest knowledge and skills., • Provide Technical Support: Offer telematic, voice, or on-site support to FSEs for technical troubleshooting and guidance. As well, provide technical support to the assigned customers, • Maintain Technical Documentation: Ensure that all necessary and up-to-date technical documentation for assigned platforms is available and accessible to FSEs., • Liaise with Manufacturers: Maintain regular communication with the instrument manufacturers, escalating issues and following up on improvements., • Oversee Service Operations and Supervise Units: Supervise the operations of assigned units and review service performance with the Business Unit., • Define Spare Parts and Stock Requirements: Define appropriate stock levels in the warehouse and for car stock to ensure repairs are completed within the committed timelines., • Generate Performance Reports: Regularly generate and review reports on the quantitative and qualitative performance of service operations for assigned platforms., • Refield Instruments and Test Modules: Refurbish and test instruments and modules in the workshop to ensure they meet operational standards before deployment. Networking/Key relationships Other roles within service: Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, Supply Chain. Minimum Knowledge & Experience required for the position: Education: Relevant technical background, such as Industrial, Electronic, Informatics, Telecommunications Engineering, or similar fields. Experience: Experience in technical service support. Additional Skills/Knowledge: • Good interpersonal skills: Strong predisposition and enthusiasm for creating highly collaborative working relationships and fostering team building., • Adaptability: Must be adaptable and flexible in work assignments and situations. Skills & Capabilities: -Fluent in verbal, written, and presentation skills. -Information systems. -Impact and influencing. -Leadership. -Analytical and technical skills. -Team building. -Strong motivational and interpersonal skills. -Creative thinking. -Interpreting data. -Problem-solving. -Interpersonal skills. Travel requirements: -20% of time

About Us At Florazu, we are making it easier for growers to bring flowers to new markets and for customers to discover unique blooms from different regions. Our platform streamlines sourcing, purchasing, logistics, and payments to ensure a hassle-free experience for our clients, allowing them to focus on their core business activities and simplifying international trade processes. You will be part of a passionate team where you will continually learn new things. Enjoy a global work environment that offers the best on-site interactions and travel opportunities as you visit customers and businesses. Experience different cultures and countries through flowers, making this role dynamic and engaging. Join us if you want to be part of a team that values learning, collaboration, and hard work. Bring your experience and determination to tackle challenges and grow personally and professionally. If you aspire to grow and make an impact, Florazu is the right place for you. Your Role This is a full-time on-site role based in Barcelona. The Account Manager B2B Sales will act as a key commercial link between flower growers and business clients—navigating opportunities, building relationships, and closing deals in Italy; some of your daily tasks include: • Drive Sales & Close Deals: Actively source and engage new business clients. Use strategic and creative approaches (including cold calling) to grow your market., • Manage Relationships: Build a portfolio of buyers and guide them through the full buying cycle—from onboarding to repeat business., • Market Expansion: Spot new opportunities in the region and help shape our growth strategy with local insights., • Sourcing & Negotiation: Identify, source, and negotiate flower offers directly with growers via our platform to secure the best market opportunities for your customers., • Order Monitoring: Track order status daily, reacting promptly to any changes to act accordingly., • Customer Visits & Representation: Travel to meet clients and attend trade events, building trust and long-term partnerships., • Operational Excellence: Ensure smooth operations—from logistics to payments—working closely with internal teams., • Collaboration & Communication: Work closely with the procurement team to build lasting relationships with clients and growers, ensuring clear and effective communication. Stay calm and solution-oriented in fast-paced or challenging situations. What We’re Looking For • Market Familiarity: Deep understanding of the country, whether through residence or cultural/market knowledge., • Languages: English proficiency (company´s language) + Italian, • Location: Based in Barcelona or willing to relocate within 3 months., • Experience: 3 years in a B2B sales, or account management role. Experience in the flower/agri-trade industry is a plus but not required., • Skills: Strong communication, negotiation, and commercial instincts. Tech-savviness and attention to detail are a must. What We Offer • Competitive Compensation: The position is offered on a freelance basis with yearly compensation of €34.560 (€27.648 fixed base salary + €6.912 performance-based variable compensation)., • Workspace: Be part of a dynamic co-working space where weekly events foster networking and collaboration with people from diverse cultures. Also, enjoy the flexibility of a diverse work model, with opportunities to work and move between different co-working locations across Barcelona., • Global Team: Expand your professional network by collaborating with talented colleagues from different countries and backgrounds., • Growth & Development: Get strategic ownership of your markets and access to training and mentorship from industry experts. If you're ready to take on the challenge and grow your career in international B2B trade, we’d love to meet you.

About Us FEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain. From our offices located at Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners. Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers. Role Overview We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience. Key Responsibilities • Deliver excellent customer support to Turkish-speaking clients., • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Identify, troubleshoot, and resolve issues or escalate when necessary., • Record all interactions accurately in the company’s CRM system., • Collaborate with internal departments to optimize customer satisfaction., • Represent FEDCEL GROUP, S.L. with integrity, empathy, and dedication in every interaction.Requirements, • Fluent Turkish (native level) and good command of English (working proficiency)., • Excellent communication and interpersonal skills., • Strong problem-solving ability, patience, and professionalism., • Basic computer literacy (MS Office, CRM systems, or similar tools). 📍 Office Address: Passeig Joan de Borbó 99-101, 7th Floor - 08039 Barcelona / C/ Bruc 149, 08037 Barcelona 🏢 Company: FEDCEL GROUP, S.L.

We Are Hiring: Nigerian Customer Support Agents (iGaming Sector)Barcelona, Spain FEDCEL GROUP, S.L. FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We support global partners in the iGaming industry, and we are now expanding our team with Nigerian, English-speaking Customer Support Agents. Role Overview As a Customer Support Agent, you will provide iGaming players with prompt, friendly, and professional assistance via phone, ensuring an exceptional service experience. Key Responsibilities • Provide customer support to iGaming players in English, • Assist with account issues, payments, bonuses, and game-related questions, • Troubleshoot technical or account problems and escalate when needed, • Accurately document all interactions in the CRM system, • Maintain a customer-focused, solution-oriented attitude, • Must be a Nigerian citizen, • Fluent English communication skills, • Strong problem-solving and interpersonal skills, • Basic computer proficiency (MS Office, CRM tools, etc.), • Opportunity to work in a multicultural, international team, • Professional onboarding and training, • Career growth in the iGaming support sector Passeig Joan de Borbó 99-101, 7th Floor, Barcelona C/ Bruc 149, 08037 Barcelona

¿Sueñas con diseñar viajes que son verdaderas historias de amor? En Honimunn, somos más que una agencia digital de Lunas de Miel; somos el inicio de una aventura que va "hasta la Munn y más allá". Somos una startup en crecimiento, un equipo joven y apasionado, y estamos buscando a nuestro próximo... 🌏 Travel Designer - Especialista en Lunas de Miel y Viajes a Medida 💍 Buscamos a un/a soñador/a 100% digital, aventurero/a y con un ojo de águila para los detalles, para incorporarse a nuestra sede de Barcelona con un modelo de trabajo híbrido que equilibra tu vida y tu pasión. Si te motiva el reto de crear itinerarios full larga distancia y 100% a medida, ¡este es tu despegue! 🚀 ¿Por qué Honimunn es tu próximo destino? • Contrato indefinido desde el primer día., • Modalidad híbrida (sabemos la importancia de equilibrar vida personal y trabajo), • Jornada continua de lunes a viernes (no trabajamos fines de semana ni con horarios rotativos!), • Salario Competitivo (fijo + atractivas comisiones), • Gestión 100% Digital: El contacto con el cliente es online., • Plan de Carrera y Visión 360º: Oportunidades reales de crecimiento a largo plazo. 🛠️ ¿Cómo será tu día a día? • Consultoría Digital de Viajes: Entender y transformar los sueños de nuestros clientes en un brief de viaje., • Diseño Exclusivo: Elaboración de itinerarios y presupuestos de Larga Distancia premium y a medida., • Comunicación Digital: Mantener el contacto con clientes y proveedores de forma ágil y profesional., • Transformar el amor en formato viaje. 🌏 ¿Eres el Honimunner Ideal? • Experiencia Previa Demostrable como Agente de Viajes o Travel Designer., • Habilidades Digitales: Soltura en entornos de trabajo 100% online (CRM, herramientas de gestión, etc.)., • Proactividad y Customer Focus: enfoque total en la experiencia del cliente., • Ser un apasionado por las ventas. Honimunn es más que una agencia de Lunas de Miel. Es una historia de amor en formato viaje. Es llevar el amor hasta la Munn y más allá. Honimunn es una startup, es un equipo, es una familia, es aventura, es trabajo, es ambición, pero sobre todo es PASIÓN✨ Si te motivan los retos, eres un apasionado de los viajes y te has sentido identificado con este anuncio, ¡tienes un hueco en el equipo Honimunn! 🌏

Si eres una persona apasionada de la gestión comercial (especialmente en el sector digital), estás habituada/o trabajar por objetivos y te apetece unirte a un equipo joven y con talento, esta es tu oportunidad!. Abrimos una nueva posición en nuestras oficinas de Barcelona. ¿Qué harás? • Prospección, gestión y crecimiento de la cartera de clientes., • Gestión comercial presencial y telefónica completa: contacto con potenciales clientes, identificación de necesidades, presentación de servicios, argumentación, presupuestación, negociación y cierre., • Supervisión de la zona asignada para asegurar el crecimiento de la audiencia y los resultados de nuestros clientes. ¿Qué te ofrecemos? • Formarás parte del equipo comercial de una puntocom de referencia, con oficinas en el centro de Barcelona (Ramblas)., • Somos remote friendly pero nos gusta vernos en la ofi un par de días por semana. :), • Encontrarás el mejor ambiente de trabajo, un entorno informal y multicultural, con una plantilla joven y un equipo altamente cualificado, • Contrato sustitución baja maternidad con altas probabilidades de continuar y salario fijo + incentivos según objetivos., • Plan de retribución flexible., • Formación inicial y continuada. Aptitudes y conocimientos deseados • Experiencia previa en venta telefónica y/o presencial, valorándose especialmente la adquirida en el sector on line, internet y servicios., • Orientación a resultados, pasión por las ventas , altas capacidades de comunicación y un alto sentido del compromiso y la responsabilidad., • Excelente capacidad de organización y planificación., • Se valorará muy favorablemente el catalán y el francés a nivel profesional Y algo más sobre nosotros… Desde que iniciamos esta aventura en el año 2000, idealista es mucho más que una compañía. Es una cultura, una forma de hacer y entender las cosas que nos diferencia. El respeto, la tolerancia, la integridad y la transparencia forman parte de nuestro ADN. Contamos con un equipo de personas que representa a más de 20 nacionalidades distintas, con idiomas diversos, perfiles, culturas y orígenes diferentes. Valoramos la diferencia y aprender de los demás; diferentes creencias y formas de pensar nos enriquecen. idealista fomenta la igualdad en todos los ámbitos, realizando acciones de sensibilización y visibilidad del colectivo LGTB+ entre los empleados/as, en la publicidad y en la comunidad en general. Tenemos el compromiso de crear entornos y espacios donde las personas se sientan seguras, protegidas, libres de discriminación y primando la igualdad de oportunidades. Asimismo, la promoción de la igualdad de género es otra de las bases de nuestro compromiso con nuestro equipo. Estamos comprometidos con el desarrollo de medidas que fomenten la igualdad y favorezcan la conciliación, maternidad y paternidad. ¿Te imaginas formando parte del equipo? ¡Nos encantaría conocerte!

Iberinbound Travel, agencia de viajes receptiva, busca un nuevo/a compañero/a con pasión por el turismo y ganas de continuar creciendo personal y profesionalmente El puesto es de agente de viajes de grupo en nuestra oficina en el centro de Barcelona.Si estas interesado en formar parte de un equi

Despacho en pleno proceso de expansión, quiere sumar al equipo un/a Asistente Jurídico/a | Atención al cliente, que se mueva con soltura en el mundo legal… pero que también disfrute trasteando con la parte tech. Tenga experiencia en asesorías, despachos o entornos jurídicos, y conozca el len