Backoffice agent- Fraud Analysis for the German Market - ADM Value Barcelona

Description du poste : Dans le cadre d'un projet opérationnel destiné au marché français, nous recherchons un(e) Agent de Back Office motivé(e) et rigoureux(se) pour renforcer notre équipe à l'occasion d'un pic d'activité. Vous serez en charge du traitement de diverses opérations administratives, en lien avec la gestion de comptes, la vérification documentaire et la conformité réglementaire. Missions principales : • Vérifier et traiter les alertes de notre client., • Contrôler la conformité des pièces justificatives selon les procédures internes et réglementations en vigueur (KYC/AML)., • Saisir et mettre à jour les données clients dans les outils internes., • Signaler tout écart ou suspicion de fraude et appliquer les processus de contrôle adéquats., • Collaborer avec les équipes internes (conformité, support, opérations) pour assurer un suivi efficace., • Garantir un traitement précis, rapide et conforme aux standards de qualité., • Profil recherché :, • Expérience préalable en back office, opérations bancaires, finance ou services administratifs., • Maîtrise du français (niveau natif ou bilingue) à l'écrit et à l'oral., • Sens du détail, rigueur, discrétion et esprit d'équipe., • À l'aise avec les outils bureautiques et les plateformes numériques., • Capacité à suivre des procédures et à travailler sur des volumes importants dans des délais serrés., • Nous offrons :, • Un contrat CDD de 39hs par semaine, avec une date de début fixe le lundi 24 novembre 2025., • Une expérience enrichissante dans un environnement professionnel structuré., • Une formation au démarrage pour vous accompagner dans la prise de poste., • Un cadre dynamique, collaboratif et orienté qualité., • Horaire: du lundi au vendredi de 9hs a 18hs., • Intéressé(e) ? Postulez dès maintenant et rejoignez une équipe engagée dans un projet tres passionnant et formateur.

About us: Our client is a leading entertainment destination in Europe, dedicated to creating magical experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with unforgettable memories. As a Dutch Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands. Your primary responsibility will be to ensure the highest level of customer satisfaction through effective communication and problem solving skills. Key Responsibilities: ·Serve as the first point of contact for Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally. ·Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment. ·Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery. ·Handle guest feedback and complaints with empathy and diplomacy, striving to solve issues for the satisfaction of all parties involved. ·Maintain a welcoming and organized work environment, including the tidiness of the plateau. ·Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests. Requirements: ·Fluency in Dutch and English, with excellent verbal and written communication in both languages. ·Previous experience in customer service, hospitality, or a related field preferred. ·Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences. ·Ability to multitask and prioritize tasks effectively in a fast paced environment. ·Flexibility to work shifts, including weekends, evenings, and holidays, as needed. ·Familiarity with computer systems and software applications for data entry, ti-cketing, and reservation management. ·Knowledge of the local area and tourist attractions is a plus. Conditions of the offer: ·From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. Two working Saturdays per month from 9.30hs au 18hs. ·Permanent contract of 39hs a week.

Prepare for the leadership landscape of 2030—where adaptability, empathy, and purpose define success. Hosted by EHL Hospitality Business School, this FREE 1-hour Masterclass explores how tomorrow’s hospitality leaders can balance innovation with human connection in a rapidly evolving world. KEY TAKEAWAYS ✔️ Decode the Future of Work – Understand how forces of change are reshaping hospitality roles and leadership expectations. ✔️ Connect through Human Relationships – Discover how genuine connection strengthens trust and engagement in an increasingly digital world. ✔️ Bridge Individual Action and Corporate Culture – Learn how everyday leadership behaviors create thriving, purpose-driven organizations. WHO SHOULD ATTEND ● Hospitality students and graduates eager to understand tomorrow’s leadership landscape. ● Current professionals and managers who want to stay ahead of emerging trends. ● Anyone passionate about the future of hospitality and people-centered leadership.

Desde Eurofirms, estamos en búsqueda de un/a perfil de Administrativo/a BackOffice para integrar el departamento de facturación en una empresa del sector energético, para realizar las siguientes funciones: • Elaboración de facturas de clientes y empresas en base a lecturas de distribuidora., • Análisis y revisión de datos de facturas., • Gestión de reclamaciones e incidencias de facturas por correo electrónico., • Utilización de Excel y software interno para la simulación y corrección de facturas. Requisitos: • Estudios en el área de administración, • Nivel avanzado el Excel (tablas dinámicas y fórmulas avanzadas). Se realizará una prueba en la entrevista., • Experiencia previa trabajando en facturación, • Será un plus haber trabajado en el sector energético, • Buscamos una persona dinámica y con capacidad de análisis. Condiciones: • Contrato temporal ETT 3 meses + paso a plantilla de empresa, • Jornada completa de 40hs semanales, de lunes a jueves de 9h a 18.30hs y viernes intensivo hasta las 15hs, • Salario: 21.000€ brutos anuales (salario por hora trabajada 11,72€ brutos)., • Ubicación: Barcelona Centro.

Soho House & Co. – Barcelona. The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. Job Purpose As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. Main Duties • Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly., • Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department., • Learn about all the different services and how much Soho House Gym & Spa has to offer., • Maintain a clean, sanitary and safe environment: reception area., • Manage members lists, bookings Spa services and Booking personal training classes, • Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away., • Build a positive relationships with members and guest., • Communicate and red flag any feedback to the management team., • Influence a fun and positive atmosphere by being approachable and professional., • Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. Requirements A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. • Strong attention to details, • Excellent customer service, • Fluent in English and Spanish, • Organised and reliable Ability to handle feedback to achieve member satisfaction, • Ability to multitask and work in a fast-paced environment, • Ability to understand and follow written and verbal instructions, • Excellent interpersonal, communication and problem solving skills. What we are offering? • Team meal whilst on shift prepared by our chefs, • Soho Friends Membership, • 50% Team discount on Food & Drink, 7 days a week, • Team Room Rates; Any Bedroom, Any House, $100 a night, • Birthday Day Off, • Discount on Cowshed products and Soho Home (up to 50%), • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate., • Continuous training to develop yourself personally and professionally, • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

¿Te desenvuelves bien en un entorno dinámico y colaborativo? Únete a nosotros en Hotel METT Barcelona (Carretera de Vallvidrera al Tibidabo 83-93) donde tu dedicación y pasión serán celebradas y recompensadas. ¡Si es así, queremos que te unas a nuestro equipo como Spa Agent en METT Barcelona! ¿Por qué unirte a nosotros? • Formar parte de un hotel emblemático en la ciudad: Trabaja en un hotel de renombre que se enorgullece de la excelencia y el lujo., • Ser parte de un proyecto de apertura: Hotel reformado, con una reapertura este verano., • Compensación Competitiva: Disfruta de un salario competitivo., • Oportunidades de crecimiento profesional: Disfruta de las oportunidades de desarrollo y promoción profesional junto a una formación excepcional., • Entorno de trabajo dinámico: Colabora con un equipo apasionado y contribuye a la creación de experiencias excepcionales para nuestros huéspedes. Tus funciones como Recepcionista de Spa incluirán: • Atención y bienvenida a los clientes, asegurando una experiencia amable, relajante y profesional desde su llegada., • Gestión de entradas y salidas, reservas y atención telefónica del Spa., • Información detallada sobre los servicios, tratamientos y productos disponibles., • Coordinación con el equipo del Spa para responder a solicitudes, organizar horarios y resolver incidencias., • Tareas administrativas básicas y manejo de caja cuando sea necesario.

About the job What's the job? As Front Office Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Supervisor. Your day-to-day • Be the warm welcome that kicks off a memorable guest experience!, • Support the Front Office Supervisors in all required tasks., • Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone., • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay., • Handle cash and credit transactions., • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes., • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns., • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary., • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed., • Take pride in your appearance and place as a brand ambassador., • Always know what events and activities are on the day's schedule. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service Department: Reception The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.

We're looking for a young travel lover receptionist to cover the staff holidays before the high season starts.There is the possibility of joining the team permanently. **The hostel: Young backpackers environment, people all around the world. **The job: some young and friendly person, someone who enjoys being attentive to others and giving always the best experience to all our guests. And of course, that loves to speak in English ;) **How is the work week: it's 6 days of working and 2 days off which means that your days off are not going to be the same every week,this way everyone can have a free weekend. Example: you work from Monday till Saturday, so your days off will be Sunday and Monday, You will be back on Tuesday, so your last day will be Sunday, and your days off will be Monday and Tuesday, and so on. **The shift: 23:00 - 07:00 **What do you need: Fluent speaking in English and Spanish Being proactive at solving problems Internet and Microsoft Office pack knowledge Being oriented to guest attention Enjoying being in a backpacker environment NIE, Seguridad Social, and Spanish bank account If you think that you can fit in this description do not hesitate to apply!