Information Technology Operations Analyst
hace 3 días
Vitoria-Gasteiz
We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team. The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands. In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations. What You’ll Do • Provide first-line support to Content Hub users, handling operational requests, questions, and issues., • Monitor, track, and resolve incidents, service requests, and operational issues., • Support day-to-day content, product information, and publishing processes., • Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls., • Create and maintain procedures, operational documentation, and knowledge articles., • Analyze operational data and prepare reports, dashboards, and KPI metrics., • Conduct root cause analysis and identify opportunities for process improvement., • Collaborate with business and technology stakeholders to ensure timely issue resolution., • Support compliance with company policies, processes, and SLAs., • Contribute to automation, efficiency, and continuous improvement initiatives., • Support other technologies and services within the GCMS scope when required. What We’re Looking For • Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field., • 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment., • Strong interest in digital content, marketing technology, digital commerce, or content operations., • Strong analytical, organizational, and problem-solving skills., • Fluent English is required., • Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus. Key Skills • Microsoft Excel & Office 365, • Reporting and dashboard creation, • Ticketing & service management tools, • Content management principles, • Basic understanding of DAM & PIM, • Digital marketing & content operations, • Process and workflow management, • Data analysis and visualization, • Documentation management
