Servicio de atención al cliente
26 days ago
Málaga
About Ibancredit Who we are? We’re on a mission to make affordable loans available to more people. Using the power of Open Banking, we’ve built state-of-the-art technology that allows us to look beyond traditional lending. As a growing FinTech startup , we move quickly, value innovation, and encourage everyone to contribute ideas that improve both the customer experience and the business. We’re looking for people who are proactive, adaptable, and excited to make a real impact in a fast-paced environment. Who You Are Main responsibilities Deliver exceptional customer service across phone , email , and multiple communication channels. Support customers throughout their journey, handling queries efficiently and professionally. Identify customer needs and provide accurate information about products and services. Manage customer interactions, applications, and lead activity through CRM systems. Resolve customer issues and complaints with empathy, ownership, and attention to detail. Handle objections confidently while maintaining a positive customer experience. Provide administrative support, including preparing and managing customer documentation and contracts. Work closely with cross-functional teams to improve operational processes and customer experience. Contribute ideas, feedback, and process improvements in a fast-moving startup environment. Take initiative to identify problems, suggest solutions, and support business growth. Adapt quickly to changing priorities, new processes, and evolving business needs. ✅ Requirements Minimum 1–2 years of experience in customer service , telephony support , or contact centre environments. Fluency in English (the interview process will be conducted in English). Excellent verbal and written communication skills. Strong customer-first mindset with the ability to manage difficult conversations professionally. Comfortable working in a fast-paced startup environment where flexibility and adaptability are essential. Creative thinker with a proactive attitude and willingness to contribute ideas and improvements. Ability to take ownership, work independently, and use initiative confidently. Experience using CRM systems and managing customer interactions. Strong problem-solving skills and high attention to detail. Good computer literacy and ability to work across multiple systems simultaneously. Results-driven with the ability to perform well under pressure. Flexible approach to working hours and evolving business requirements. Experience within financial services, lending, fintech, automotive, or service industries is advantageous. Experience handling complaints, vulnerable customers, or customers experiencing financial difficulty is a plus. What do we offer? Full-time position (40 hours per week). Health insurance. Job security and opportunities for professional growth. Excellent work environment in an inclusive setting. If you're ready to take your career to the next level, we want to meet you! Apply now and be part of our global success. Email : seleccion@ibancar.com with the subject line “ IBANCREDIT ”
