Customer Service Specialist with Car Driver Responsibilities
6 days ago
Málaga
Role Overview La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes. We are seeking a Customer Service Specialist to join our team at Oasis Premium Recovery. This hands-on role combines recovery support, client engagement, practical driving responsibilities, and light property maintenance supervision, ensuring clients feel supported, safe, and cared for throughout their stay. The role focuses on day-to-day non-clinical support, lifestyle coordination, structured client engagement, and maintaining the high standards of our residential environment. You will actively accompany clients, provide practical assistance, support property upkeep, and ensure a positive, recovery-appropriate setting — all while maintaining professional boundaries and discretion. Key Responsibilities 1. Client Engagement & Daily Experience • Actively engage clients through structured activities, social interaction, and excursions, • Organize and facilitate group trips and outings, acting as a guide and motivating assistant, • Ensure activities are recovery-appropriate, safe, and aligned with individual recovery plans, • Monitor client engagement to prevent isolation or boredom 2. Client Journey Support (Arrival to Departure) • Support client arrivals, admissions, orientation, and departures, • Provide a calm, welcoming, and professional presence at all stages, • Ensure clients feel personally cared for and supported throughout their stay 3. Appointment, Transport & Logistics Support • Drive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activities, • Ensure punctuality, discretion, and safety during all transportation, • Coordinate with the reception and support team to ensure seamless client logistics 4. Daily Recovery Support & Structure • Support clients in following daily recovery schedules, • Encourage participation in therapy, wellness activities, and structured time, • Reinforce therapeutic guidance without providing therapy 5. Observation & Reporting (Non-Clinical) • Observe and report changes in client mood, behavior, and engagement, • Escalate concerns promptly to the Lead Support Worker, • Maintain clear professional boundaries at all times 6. Emotional Support Within Boundaries • Provide appropriate emotional support through presence, listening, and grounding, • De-escalate distress without providing therapeutic interventions 7. Safeguarding & Client Safety • Follow safeguarding protocols and escalation procedures, • Maintain awareness of client safety at all times, • Respond appropriately to incidents in coordination with senior staff 8. Practical Support & Client Comfort • Assist with day-to-day needs such as shopping or logistics xcskxlj, • Ensure client comfort while maintaining respectful boundaries 9. Property Maintenance Supervision • Oversee general property upkeep, including gardens, pools, and outdoor areas, • Monitor maintenance schedules and conduct basic inspections, • Handle minor repairs where appropriate and coordinate external contractors when needed, • Support procurement of maintenance supplies and ensure safe storage, • Ensure all areas meet premium presentation and safety standards 10. Documentation & Handover • Complete daily notes, shift handovers, and incident reports accurately and on time, • Ensure all documentation is GDPR-compliant 11. Service Excellence & Teamwork • Deliver exceptional client service at all times, • Work collaboratively with the support team and reception, • Represent Oasis Premium Recovery in line with its premium brand standards
2 Calle Alcalde Joaquín Quiles, Ciudad Jardín, 29014, Málaga
