Assistant General Manager
hace 2 días
Madrid
At Livensa, we are on an ambitious journey to become Europe's leading Purpose-Built Student Accommodation (PBSA) provider. With ambitious growth targets, a strong existing and well-advanced expansion plans into key markets such as Germany and Italy, we are building a world-class team to support our growth. We are looking for an Assistant Manager to join our Madrid team and play a critical role in ensuring seamless day-to-day Front of House operations across our students’ residences in the region. In this role, you’ll be the go-to person for residents, contractors, suppliers, agencies, and other key stakeholders—making sure every interaction reflects our commitment to excellence. KEY RESPONSIBILITIES (include but are not limited to): Operations • Day to day management of the team, including Resident Ambassadors, Housekeepers and agency staff working within the building., • Promote a ‘residents first’ culture and ensure their expectations are met., • Take responsibility for management of the office., • Ensure that the customer service level of the residence team remains high, and the agreed service level agreement is followed., • Responsible for the sales and marketing of the residence, working with the central Marketing and Commercial teams to ensure minimum 98% occupancy year-on-year., • Manage and communicate room cleans and reactive maintenance works., • Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable., • Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure., • Supervise on-site maintenance operations including planned preventative and reactive maintenance. Compliance • Ensure that health and safety standards of the residence are adhered to and staff are trained and up to date with changing responsibilities, legislation and obligations., • Ensure compliance with all agreements and contracts in delivery to residents, suppliers and stakeholders., • Ensure that reporting and monitoring structures are in place to identify accidents, incidents, behaviour and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans., • Manage any university partnership contracts and ensure compliance with service level agreements., • Ensure that the building and processes are compliant with local legislation and all other relevant local and national legislation and regulations for all operational matters. Financial • Assist the City Manager and Head of Operations with budget management, occupancy commitments and cost plans., • Assist in the implementation of cost management and revenue-generating initiatives to enhance operations where possible., • Assist with accurate and timely reporting on a weekly and monthly basis., • Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt., • Assist the Area Manager with reconciling accounts against bank statements. What We’re Looking For • Hospitality Expertise: Ideally, you have experience in the hospitality sector, with a strong grasp of budgets, targets, and the ability to produce insightful weekly and monthly KPI reports., • Leadership Skills: Proven ability to inspire, guide, and develop a team to achieve outstanding results., • Exceptional Communicator: Clear, confident, and professional in both written and verbal communication., • Organized & Strategic: Skilled at planning, prioritizing, and managing multiple tasks effectively., • Detail-Oriented: You notice the small things that make a big difference., • Positive Energy: Enthusiastic and approachable, bringing a can-do attitude to every challenge., • Customer-Centric Mindset: Passionate about creating an exceptional experience for residents and guests., • Adaptable & Flexible: Comfortable adjusting to changing priorities and environments., • Thrives Under Pressure: Enjoys working in a fast-paced setting where no two days are the same.
Interviews today
6 Calle de Ana de Austria, Hortaleza, 28050, Madrid
