Analyst Order Management Spain (Temp.)
1 day ago
Madrid
To ensure efficient Order to Cash management and Customer Service is delivered for Zapf and MGA Key Skills • D365, • Order management, • Fluent in Spanish and English, • Customer service, • Excellent verbal and written communication, • Works well in a team, • Good knowledge of Excel, Teams and Outlook Key Accountabilities • Order to Cash management for multiple delivery channels, • Receipt and processing of standard and sample orders (including EDI), • Inventory availability checks and order confirmation, • Open order reporting detailing delivery status, rejections, and date/quantity changes, • Assist customers with queries, investigate and resolve them accordingly, • Goods outbound, • Goods shipped, • Invoice queries management with Accounts Receivable, • Customer query responses, • Arrange credits and product uplifts, • Ensure pricing is set up for promotions and changing seasons, • Advise Order Management Lead of any ongoing concerns or risk to ensure effective service, • Liaise directly with the warehouse to coordinate all repacks, labelling and special deliveries, • Onboard new customers with the warehouse, • Produce shipping documents for deliveries and consolidate loads for efficiency, • Develop relationships with customers to understand the specific needs of their business, • Liaise regularly and build relationships with allocated Sales Account Managers, • Deliver highest level of customer service to both internal and external contacts, • Perform general administration duties
MADREAMIGA B.Recursos Humanos•Active 2 days ago
