Dependiente/a - GRUPO TOTAL SUPPLY

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day. Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers. We are Revlon, together, transforming beauty. Functions: This position, Customer Service Ecommerce (BARCELONA), is responsible for executing the Order to Delivery Process, which supports the sales department and serves as the primary point of contact for our customers, ensuring service level performance. Customer service must follow the daily operational KPIs to analyze inefficiencies and put in place actions to solve them, always striving for excellence in our service level. Essentials Responsibilities: ● Manage customer service activities to ensure excellent service. ● Oversee the order management cycle, ensuring accurate processing from purchase to delivery. ● Work closely with Supply Planning, Distribution, and Finance to achieve objectives and plans. ● Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate. ● Coordinate databases (Customer & material master, etc) to ensure they are correct to avoid complaints, returns, and credits due to wrong data. ● Participate and engage in continuous improvement efforts to drive order process quality and efficiency. Requirements: ● Bachelor’s Degree preferably in business/ or supply chain management plus 2-4 years’ experience. ● Experience in customer service B2B (order to delivery process), preferably in e-commerce. ● SAP (SD) and/or JD Edwards knowledge. ● Fluent in the English language. ● Good knowledge of French or Italian is an advantage. ● Skills in Microsoft Office.

Job Summary Overseeing the service of assigned instrument platforms and ensuring the proper functioning of services in this area. The Technical Service Specialist will be part of a team of technical experts, providing essential technical knowledge to support customers and field staff with high-quality service. Key Accountabilities • Resolve Escalated Technical Issues: Address and manage technical problems escalated from the field to ensure prompt resolution., • Ensure Performance and Continuous Improvement: Be accountable for the performance and continuous improvement of service for assigned instruments, meeting key metrics such as First Time Fix rate, IFR, response time under 24 hours, and cost efficiency., • Train Field Service Engineers (FSE): Keep the FSEs trained on the assigned instrument platforms to ensure they are equipped with the latest knowledge and skills., • Provide Technical Support: Offer telematic, voice, or on-site support to FSEs for technical troubleshooting and guidance. As well, provide technical support to the assigned customers, • Maintain Technical Documentation: Ensure that all necessary and up-to-date technical documentation for assigned platforms is available and accessible to FSEs., • Liaise with Manufacturers: Maintain regular communication with the instrument manufacturers, escalating issues and following up on improvements., • Oversee Service Operations and Supervise Units: Supervise the operations of assigned units and review service performance with the Business Unit., • Define Spare Parts and Stock Requirements: Define appropriate stock levels in the warehouse and for car stock to ensure repairs are completed within the committed timelines., • Generate Performance Reports: Regularly generate and review reports on the quantitative and qualitative performance of service operations for assigned platforms., • Refield Instruments and Test Modules: Refurbish and test instruments and modules in the workshop to ensure they meet operational standards before deployment. Networking/Key relationships Other roles within service: Service Specialist Manager, Service Area Manager, Service Director, Helpline, Field Service Engineer, Supply Chain. Minimum Knowledge & Experience required for the position: Education: Relevant technical background, such as Industrial, Electronic, Informatics, Telecommunications Engineering, or similar fields. Experience: Experience in technical service support. Additional Skills/Knowledge: • Good interpersonal skills: Strong predisposition and enthusiasm for creating highly collaborative working relationships and fostering team building., • Adaptability: Must be adaptable and flexible in work assignments and situations. Skills & Capabilities: -Fluent in verbal, written, and presentation skills. -Information systems. -Impact and influencing. -Leadership. -Analytical and technical skills. -Team building. -Strong motivational and interpersonal skills. -Creative thinking. -Interpreting data. -Problem-solving. -Interpersonal skills. Travel requirements: -20% of time

Nuestro cliente, es una agencia exclusiva del sector asegurador con experiencia en la venta de productos/servicios dirigidos a empresas. En la actualidad y por expansión de su estructura interna, precisa la incorporación de un/a TELEOPERADOR/A COMERCIAL- INSIDE SALES - COMERCIAL INTERNO con fuerte orientación a resultados y capacidad de llegar al cliente final (empresas) generando leads y gestionando toda la parte de back office de la posición. FUNCIONES: • Emisión de llamadas a potenciales clientes (empresas) para cerrar reuniones de presentación., • Presentación de productos o servicios de la compañía, detectando necesidades y ajustando los mismos a dichas necesidades., • Seguimiento de contactos hasta lograr cerrar la oportunidad comercial y derivarla al equipo de ventas para visita presencial., • Funciones de back office: Registro y actualización de información en el CRM o herramienta de gestión (datos de contacto, seguimiento, resultados de la llamada, leads cualificados,...). ¿QUÉ TE OFRECEMOS? • Contrato INDEFINIDO en un entorno retador, dinámico, cercano y comprometido con el bienestar de nuestro equipo y la satisfacción de nuestros clientes., • Salario fijo con horario de lunes a jueves: 9:00 a 13:30 y de 15:30 a 18:00 y viernes y meses de verano: 8:00 a 15:00 (jornada intensiva). REQUISITOS: -Experiencia demostrable en funciones de teleconcertación o atención telefónica en captación. • Perfil con fuerte mentalidad hunter para hacer un volumen alto de llamadas, proactividad y orientación a resultados., • Dominio del catalán hablado y escrito, conocimientos de Microsoft Excel y disponibilidad para trabajar de forma presencial en Barcelona ciudad. Si te defines como una persona orientada a negocio, con autonomía, ambición comercial y pasión por aportar valor real a las empresas ¡Esta es tu oportunidad! Saleshunters es la consultora experta en Talento Comercial. Trabajamos con numerosas compañías de diversos sectores a nivel nacional. Nos encantaría apoyarte en tu desarrollo profesional, ofreciéndote oportunidades laborales alineadas con tu perfil. Te invitamos a registrarte en nuestra página web: ___

Enterprise Mobility es una multinacional líder mundial en el sector de la movilidad.Tiene una red mundial presente en más de 90 paises, formada por más de 90.En España, Enterprise se instala en el año 2012, y desde ese momento no hemos dejado de crecer y crear muchas oportunidades, contando ya

Enterprise Mobility es una multinacional lider.Tiene una red mundial presente en unos 100 países, formada por cerca de 100.En España, Enterprise se instala en el año 2012, y desde ese momento no hemos dejado de crecer y crear muchas oportunidades, contando ya con más de 150 oficinas por todo el

In this position, you will work closely with our security specialists, analysts, and consultants, playing a key role in our Service Delivery Team to ensure the successful delivery of high-quality cybersecurity services.

We’re looking for an energetic and target-driven Account Manager to join our team. Receive and execute on monthly driver hiring targets for each account. Proven experience in Account Management or Recruitment, ideally in delivery/logistics/mobility sectors.