Experience & Events Coordinator (Estepona,Spain)
hace 9 horas
Málaga
About Boundless LifeBoundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family‑friendly accommodations, an innovative education system that travels with you, and vibrant communities of like‑minded individuals. Our mission is to create immersive “live abroad” experiences that balance professional commitments with enriching personal development.The roleWe are seeking a hands‑on, dynamic individual to join our team as an Experience Curator/ Experience & Events Coordinator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast‑paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high‑energy, community‑driven team where flexibility, problem‑solving, and adaptability are crucial.You will collaborate with the team to enhance the overall experience by:- Resolving community requests promptly via the ticketing tool- Ensuring everything is ready for families’ arrival, and taking a hands‑on approach during turnover weeks- Ensuring families have an outstanding experience at every touchpoint of their journey- Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways- Gathering feedback and identifying opportunities for improvement through direct interaction with families- Assisting new families in integrating into the community- Communicating upcoming activities to maximize participation- Managing content for the internal UGC channel to build the brand on social media- Ensuring seamless information flow across the team- Coordinating with the onboarding team to ensure smooth handovers during family arrivals- Participating in pre‑arrival webinars and orientation sessions- Booking services upon families’ requestsYou Will Be Responsible For:- Planning and executing community‑building events and workshops, including give‑back programs- Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences- Building win‑win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families- Developing and managing the service offering with partners, ensuring smooth organization and implementation- Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation- Monitoring event and service success, with key metrics such as event capacity or revenue, and NPSAccounting & Administrative Tasks- Record and reconcile daily expenses and vendor invoices in alignment with company procedures.- Provide general support for location‑level financial documentation and reporting as needed.- Manage basic documentation, data entry, and filing to support day‑to‑day operational workflows.- Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.What’s in it for you- The world is your oyster – immerse yourself in inspiring destinations while you work- Meaningful impact – create environments where children and families thrive together- Experience curation – design authentic cultural moments that become lifelong memories- Community building – foster deep bonds between global families and enable childhood friendships across borders- Work‑life integration – structured schedules with time to explore and recharge- Family benefits - Enjoy discounted tuition for your children at our Boundless SchoolsAbout you- Local presence: Must live in or close to Estepona to commute daily.- Minimum 2 years of experience in Guest Relations, Customer Experience, Hospitality, or Community Building roles.- Fluent in English and Spanish.- Minimum 1 year of experience in organizing or facilitating community‑building activities or events- Financial expertise to create and manage event budgets- Excellent interpersonal, communication, and decision‑making skills- Strong organizational skills to manage high volumes of customer requests and operational tasks- Experience managing third‑party vendors- Enjoy working in a fast‑paced, startup environment- Enthusiastic with a can‑do attitude, eager to engage with families and community members- Strong interpersonal, communication, and emotional intelligence skills.- Experienced in event hosting and community‑building activities.- Excited to build systems, not just operate them — enjoy messy, early‑stage environments.- Strong problem‑solving ability and calmness under pressure — you will face unexpected challenges.- Enthusiastic, proactive, and a “can‑do” attitude — ready to jump in wherever needed.#J-18808-Ljbffr
25 Avenida de la Aurora, Distrito Centro, 29002, Málaga
