Manager - Wellness & Hospitality
hace 2 días
Madrid
About Riela: Riela is building contemporary bathhouses across Europe. Our first studio opened in Justicia, Madrid in September 2025, blending architecture, wellness, and hospitality into a refined communal experience. We are now in the process of opening Riela 02 We are looking for a Manager to fully own daily operations in Madrid 01 - scaling to Madrid 02. This role is about leadership, structure, and execution. You will ensure the space runs flawlessly every day, without escalation Responsibilities Performance & reporting: • Own and operate RIELA 01 as a standalone business unit, with full responsibility for operations, team, guest experience, and unit profitability, • Track KPIs (occupancy, reviews, incidents, costs), • Send structured daily and weekly reports to HQ, • Propose improvements to operations and workflow Own the studio operations end-to-end: • Lead and manage the host team, • Set daily standards and enforce them calmly, • Oversee schedules, staffing, and coverage, • Supervise opening and closing procedures Guarantee operational excellence: • Maintain cleanliness and atmosphere at all times, • Control towels, laundry, stock, and supplier coordination, • Follow up on maintenance issues until resolved, • Anticipate problems before they appear Guest experience: • Handle incidents with composure, • Ensure every guest journey flows seamlessly, • Protect the brand standards at all times You are: • Experienced managing teams in hospitality, wellness, boutique hotel or member clubs, • Structured, decisive, and calm under pressure, • Detail-obsessed and operationally sharp, • Comfortable giving direction and setting boundaries, • Fluent in Spanish and English, • Flexible with hours, including weekends Bonus: • Experience in luxury hospitality or premium wellness, • Hospitality education (EHL, Les Roches, Glion, etc.), • Strong organisational and process mindset
43 Avenida de Niceto Alcalá Zamora, Hortaleza, 28050, Madrid
