Entrevistadores de Campo - Barcelona - Sigma Dos

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. The main tasks of the position are: The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. Customer & Dealer Management • Manage a portfolio of Direct Countries dealers across EMEA • Build strong, long-term relationships with assigned dealers • Ensure high levels of customer satisfaction through quality service • Act as the main point of contact for operational and service-related topics Order Management & Operations • Manage and validate the orderbook for assigned dealers • Perform order entry in SAP (ERP system) • Track and follow up orders, liaising with warehouses and logistics teams • Ensure on-time and in-full delivery (OTIF) • Handle operational issues such as refusals, returns and warranties • Manage proforma processes Data & Reporting • Prepare and maintain customer order databases • Analyze data and performance indicators to support decision-making • Provide reporting on key KPIs and service levels • Ensure accuracy and consistency of customer data Cross-functional Collaboration • Collaborate with Sales teams to support dealer performance and satisfaction • Work closely with Supply Chain and Operations teams to resolve issues • Handle dealer and sales queries efficiently and professionally Position requirements: Qualifications: • Fluent English and German (mandatory) • Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred) • Knowledge of SAP, Salesforce and Excel • Strong data orientation and analytical skills • Understanding of sales processes and logistics flows Competences: • Strong customer service mindset • Proactive and solution-oriented • High attention to detail and organizational skills • Strong communication and interpersonal skills • Ability to work cross-functionally • Adaptability in a fast-paced environment Preferred • Additional European language is a plus Sounds like you? Apply now and join our Customer Success team in Europe.

Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in Direct Countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you. The main tasks of the position are: The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. Customer & Dealer Management • Manage a portfolio of Direct Countries dealers across EMEA, • Build strong, long-term relationships with assigned dealers, • Ensure high levels of customer satisfaction through quality service, • Act as the main point of contact for operational and service-related topics Order Management & Operations • Manage and validate the orderbook for assigned dealers, • Perform order entry in SAP (ERP system), • Track and follow up orders, liaising with warehouses and logistics teams, • Ensure on-time and in-full delivery (OTIF), • Handle operational issues such as refusals, returns and warranties, • Manage proforma processes Data & Reporting • Prepare and maintain customer order databases, • Analyze data and performance indicators to support decision-making, • Provide reporting on key KPIs and service levels, • Ensure accuracy and consistency of customer data Cross-functional Collaboration • Collaborate with Sales teams to support dealer performance and satisfaction, • Work closely with Supply Chain and Operations teams to resolve issues, • Handle dealer and sales queries efficiently and professionally Position requirements: Qualifications: • Fluent English and German (mandatory), • Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred), • Knowledge of SAP, Salesforce and Excel, • Strong data orientation and analytical skills, • Understanding of sales processes and logistics flows Competences: • Strong customer service mindset, • Proactive and solution-oriented, • High attention to detail and organizational skills, • Strong communication and interpersonal skills, • Ability to work cross-functionally, • Adaptability in a fast-paced environment Preferred • Additional European language is a plus 📩 Sounds like you? Apply now and join our Customer Success team in Europe.

The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. Manage and validate the orde

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