Vitoria-Gasteiz
Company Description ILO is not a spa. It’s not a gym. We are a social wellness space built around heat, cold, breath, and connection. We create experiences that help people reset their body, regulate their mind, and reconnect with themselves and others. Every detail matters. Every interaction shapes how people feel. Role Description We’re looking for a Full Time Community Host to become the face of ILO. This is not a front desk role. This is premium hospitality + community building. You will be responsible for how people are welcomed, guided, and remembered. From the first “hello” to the last moment before they leave, you set the tone. What you will do • Welcome every guest with presence, warmth, and attention, • Deliver a seamless check-in and onboarding experience, • Explain the flow of the space and guide first-time visitors, • Create a sense of belonging from day one, • Handle bookings, memberships, and client support via Momence, • Maintain the space to the highest standard (clean, calm, intentional), • Support sessions and coordinate with guides, • Build relationships with members and recognize returning guests, • Collect feedback and spot opportunities to improve the experience, • Contribute to daily operations and community engagement What we are looking for • Strong hospitality instinct — you genuinely care about people, • High attention to detail — nothing goes unnoticed, • Natural communication skills — warm, clear, and confident, • Ability to stay calm and present in a dynamic environment, • Proactive mindset — you don’t wait to be told what to do, • Interest in wellness, breathwork and personal growth, • Fluent in English and Spanish, other languages is a big plus What makes you stand out • Experience in hospitality, boutique fitness, or premium environments, • You remember names, faces, and small details, • You create energy — without forcing it, • You understand that experience is built in the small things Why join ILO STUDIOS • Be part of building one of the first social wellness spaces in Barcelona, • Work in a high-quality, design-led environment, • Grow within a fast-moving, experience-driven startup, • Free access to ILO sessions, • A team that cares about what we build — and how we build it How to apply Send us: • Your CV, • A short note on why this role fits you
15 Koldo Mitxelena Kalea, 01008, Vitoria-Gasteiz
