Front Office Agent

Oficina y Administración

20 septiembre 2022657 vistas

Front Office Agent

Grupo Pulitzer

About the job:

Reporting to the Front Desk Supervisor, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Verify/adjust billing for guests.

Process all payment types such as room charges, cash, checks, debit, or credit.

Coordinate with Housekeeping to track room status and guest concerns.

Answer, record, and process all guest calls, requests, questions, or concerns.

Consistently offer professional, friendly and engaging service.

Input and access data in reservation system.

Follow proper escalation procedures when addressing guest concerns.

Become an inhouse hotel ambassador of all services and outlets of the hotel.

Department: Reception Room Division Management

About you:

Graduates related to Tourism / Hospitality Management from around the world.

Friendly and guest-oriented. Strong verbal and written communication skills. Good knowledge of Spanish and English languages. Other languages are a plus. Being a genuine ambassador with a "Yes, of course!" attitude.

Strong interpersonal and problem-solving abilities

Highly responsible & reliable

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Languages required: English and Spanish. French is a plus

  • Experiencia
    Se requiere
  • Idiomas
    Español – intermedio
    Inglés – intermedio
  • Jornada

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