Front office Supervisor

Gerencia

hace 16 horas9 vistas

About the job
Company Description
SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.
It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 2,800 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 4 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.
Job Description
The Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
To supervise the Front Office operations, including the Reception, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
To daily implement and control the check lists
To ensure a proper handover between the shifts.
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
To be updated with the competitors’ offerings and rates.
To liaise closely with the Sales and Reservations on rate management
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
To maintain an atmosphere of high morale and a happy working relationship among the team.
Takes responsibility for anticipating and meeting customer needs
Qualifications
Diploma or degree in vocational hospitality or Room Division
2 to 5 years experience, depending on education and career background
Competent user of desktop applications and hotel applications
Languages: Fluent in English and Spanish
Additional Information
Attractive incentive plan
Significant discounts on hotel services
Discounts in Accor Group hotels and associated companies.

Department: Room Division Management
The company
Avant-garde & Stylish

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
  • Experiencia
    Se requiere
  • Idiomas
    Español – Avanzado
    Inglés – Avanzado
  • Jornada
    Completa
  • Inicio
    Incorporación inmediata

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