The General Manager is responsible for leading the successful operation, finances, and people management of the cafe, as well as ensuring health and safety standards and sales targets are met. The General Manager must coordinate efficient operations by collaborating with their team to ensure Rosas Café procedures are always followed. They are integral to maintaining and strengthening the brand reputation by ensuring the team consistently delivers gold standard customer service and high-quality product.
KEY RESPONSIBILITIES
o INDUCTION TRAINING CHECKLISTS (ITCs) prior to commencement.
o OPERATIONAL TRAINING CHECKLISTS (OTCs) within one month of commencing
employment and refreshers.
o LEADERSHIP TRAINING CHECKLISTS to be used to develop management team.
• Lead and mentor staff throughout induction and establishment into the workplace to ensurethey develop the skills required to serve customers in safe and effective manner consistent with our brand values and customer promise.
• ‘Manage the floor’ including task allocation and ensure clear direction is given to all staff to maximise experience and efficiency.
• Handle customer complaints in a professional manner ensuring a positive experience.
• Discipline staff as required in consultation with Operations Manager, to ensure correct procedures are followed as per training guide.
• Hold regular team meetings and create action plans to improve operations and sales.
• Create annual sales and expense budget and communicate with management.
• Manage operations in conjunction to minimise wastage, shrinkage and loss relative to theopportunity for sales.
• Maximise profitability of cafe by taking all opportunities to manage stock levels, labour content and costs whilst achieving budgeted sales and Gross Profit targets.
• Complete an/or approve cafe rosters and achieve budgeted labour costs.
• Prioritise all areas for cash control such as daily cash variances and banking and investigate any discrepancies thoroughly and quickly.
• Complete month end P&L and create action plan on improvements required and communicate with management team.
• Provide input on suggested range, with Rosas Café Head Office, based on customer feedback and opportunities to increase sales.
• Ensure that all food and products are consistently prepared and served according to Rosas Café recipes, portioning, cooking and serving standards.
• Responsible for ordering food products, ensuring all items are received in correct quantities and condition.
• Manage stock to optimum levels and ensure stock rotation is in place.
• Complete stocktakes of kitchen food and consumable items.
• Ensure all standard recipes and waste control procedures are followed including checking and maintaining proper food holding and refrigeration temperature control points.
• Ensure that all equipment is kept in excellent working condition and action equipment maintenance accordingly.
• Create a safe, secure and healthy workplace environment by ensuring BOH follow all ITC procedures and the Rosas Café Food Safety program.
📩Ready for the challenge? Send your CV and cover letter.
Don't miss this unique opportunity to be part of something special!
Rosas Café is set to become the go-to place in Sotogrande—grow with us!
📍 Location: Sotogrande, Spain🌐 Coming soon!
- Experience
- Required
- Languages
- English – Advanced
Spanish – Advanced
- Employment
- Full-time
- Schedule
- Monday - Sunday / Day Shifts
- Benefits
- Extra tips
Avenida de la Marina, 11310, Cádiz
Restaurante desayuno, lunch, brunch, cafetería • 11-50 Employees
Hiring on JOB TODAY since March, 2024
Rosas Café es un acogedor y elegante café ubicado en Puerto Banús, con un ambiente relajado, deliciosa selección de cafés, tés y repostería casera, healthy desayuno, lunch y brunch.
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