Nigerian Customer Support Representative
5 days ago
Barcelona
We Are Hiring: Nigerian Customer Support Agents (iGaming Sector)Barcelona, Spain FEDCEL GROUP, S.L. FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We support global partners in the iGaming industry, and we are now expanding our team with Nigerian, English-speaking Customer Support Agents. Role Overview As a Customer Support Agent, you will provide iGaming players with prompt, friendly, and professional assistance via phone, ensuring an exceptional service experience. Key Responsibilities • Provide customer support to iGaming players in English, • Assist with account issues, payments, bonuses, and game-related questions, • Troubleshoot technical or account problems and escalate when needed, • Accurately document all interactions in the CRM system, • Maintain a customer-focused, solution-oriented attitude, • Must be a Nigerian citizen, • Fluent English communication skills, • Strong problem-solving and interpersonal skills, • Basic computer proficiency (MS Office, CRM tools, etc.), • Opportunity to work in a multicultural, international team, • Professional onboarding and training, • Career growth in the iGaming support sector Passeig Joan de Borbó 99-101, 7th Floor, Barcelona C/ Bruc 149, 08037 Barcelona