Guest Experience Agent - Hosco

About the job Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to become part of our Team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking enquiry to achieve confirmed revenue across our portfolio of properties. As our Sales Coordinator, you will be responsible for: Tracking each sales opportunity to close successfully Acting as a positive ambassador for EU properties ensuring that positive brand image is strengthened and maintained in all interactions with customers and colleagues Coordinating requests for groups and long stays proposals for EU properties Being responsible for groups and long stays enquiries and all related administration Ensuring all groups’ related tasks are completed communicated to the appropriate hotel departments Keeping property information relating to customer requirements, interests and market activities up to date Using Salesforce to input, maintain and plan targeted sales activity Building relationships with the bookers in order for them to return Handling, converting and closing enquiries to successful conclusion within agreed service levels Driving up-selling of rooms, supporting company’s performance Liaising with the client in order to obtain the necessary information required to ensure that their requirements are met, and expectations managed Providing cover and support for the other Sales Coordinators and Reservations Agents when required To be successful in the role of Sales Coordinator, we require: Previous experience working in a relevant sales environment Effective communication skills Good administrative and organisational skills Opera Cloud/RMS PMS experience desirable Guest service and Relationship Management focused This is your opportunity to be part of our team as a Sales Coordinator. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Required skills: Time Management, Decision Making, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Sales, Customer Focus, Communication Skills, Problem Solving £28000.00 per annum Department: Sales Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

About the job We are seeking a motivated and reliable Runner to join our Front of House team. The ideal candidate ensures smooth coordination between kitchen, bar, and dining room, delivering food and beverages promptly while maintaining high standards of cleanliness and organization. Note: Applicants must have the legal right to work in the UK without company sponsorship. Number of positions: 4 Competitive salary package All legal benefits plus additional perks International and dynamic environment Continuous training Real professional growth opportunities Department: F&B service About you Previous experience in the same role in fine dining in the UK market Excellent English language skills Full-time availability with flexible hours Ability to work under pressure Elegant demeanor and attention to detail Valid UK work permit Language required: English. The company Fine dining with Italian roots, focused on excellence. Selecting the best ingredients from all over the world, Langosteria’s cuisine combines Italian tradition with a contemporary international approach.

About the job We are seeking a passionate and experienced Head Bartender to lead our bar operations. The ideal candidate combines deep knowledge of mixology and premium spirits with strong leadership and training skills. This role is key to delivering exceptional guest experiences while maintaining high standards of service. Note: Applicants must have the legal right to work in the UK without company sponsorship. Competitive salary package. All legal benefits plus additional perks. International and dynamic environment. Continuous training. Real professional growth opportunities. Department: Bar About you Minimum 2 years of experience as Head Bartender in fine-dining restaurants or high-end bars. Advanced knowledge of cocktails, spirits, wine, and bar equipment. Proven ability to train and mentor FOH staff on mixology and sales techniques. Strong organizational and communication skills. Ability to work under pressure in a fast-paced environment. Excellent personal presentation and attention to detail. Fluency in English (B1 or higher). Availability to work shifts (single/split) and weekends. Valid UK work permit. Language required: English. The company Fine dining with Italian roots, focused on excellence. Selecting the best ingredients from all over the world, Langosteria’s cuisine combines Italian tradition with a contemporary international approach.

About the job A skilled and passionate Sommelier to join our fine dining team. You’ll elevate the guest experience through expert wine service, food pairing, and cellar management, while supporting and training our front-of-house team. Note: Applicants must have the legal right to work in the UK without company sponsorship. Competitive salary package. All legal benefits plus additional perks. International and dynamic environment. Continuous training. Real professional growth opportunities. Department: Sommelier About you Minimum 3 years’ experience as a Sommelier in a high-end or fine dining restaurant. WSET Level 2 Award in Wines or equivalent certification. Knowledge of and ability to expertly apply dining service techniques and rules, as well as etiquette standards. Knowledge of cellar management techniques and ability to manage supplies and inventory. Excellent personal presentation and attention to detail. Strong sales skills and a track record of upselling wine and beverages. Excellent communication skills in English (B2 level or higher). Availability to work shifts (single/split) and weekends. Valid UK work permit. Language required: English. The company Fine dining with Italian roots, focused on excellence. Selecting the best ingredients from all over the world, Langosteria’s cuisine combines Italian tradition with a contemporary international approach.