Guest Relations Agent - Sani/Ikos Group

Key Responsibilities Front Desk Operations: Manage check-ins, check-outs, and guest inquiries during the night shift, ensuring smooth service. Audit & Reporting: Reconcile daily financial transactions, prepare night audit reports, and ensure accurate posting of all accounts. Guest Support: Respond to guest requests and issues promptly, maintaining high service standards. Safety & Security: Monitor hotel premises during night hours, ensuring the safety of guests and employees. Collaboration: Coordinate with other departments for room status updates, special requests, and any overnight operational needs. Qualifications & Experience • Proven experience in front office, accounting, or auditing in the hospitality industry preferred., • Strong numerical, analytical, and reporting skills., • Proficiency in hotel management systems and MS Office., • Excellent communication and problem-solving skills., • Ability to work independently, responsibly, and overnight shifts. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Support Operations: Assist the Spa Manager in overseeing daily spa operations, ensuring smooth workflow and high guest satisfaction. Team Supervision: Support in scheduling, training, and supervising spa staff, maintaining service standards and professionalism. Guest Relations: Handle guest inquiries, requests, and complaints promptly and effectively, ensuring a seamless spa experience. Financial Support: Assist with revenue monitoring, cost control, inventory management, and preparing performance reports. Service Quality: Ensure cleanliness, hygiene, and safety of treatment rooms, spa facilities, and equipment. Marketing & Promotions: Support in promoting spa services, special offers, and packages to maximize guest engagement and revenue. Administrative Tasks: Manage bookings, maintain guest records, and oversee supply orders as required. Qualifications & Experience • Proven experience in a supervisory role within a spa, wellness, or hospitality environment., • Fluency in English., • Strong organizational, leadership, and communication skills., • Knowledge of spa treatments, beauty/wellness services, and guest service standards., • Ability to multitask and remain calm under pressure., • Proficiency in spa booking systems and MS Office. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Support Operations: Assist the Spa Manager in overseeing daily spa operations, ensuring smooth workflow and high guest satisfaction. Team Supervision: Support in scheduling, training, and supervising spa staff, maintaining service standards and professionalism. Guest Relations: Handle guest inquiries, requests, and complaints promptly and effectively, ensuring a seamless spa experience. Financial Support: Assist with revenue monitoring, cost control, inventory management, and preparing performance reports. Service Quality: Ensure cleanliness, hygiene, and safety of treatment rooms, spa facilities, and equipment. Marketing & Promotions: Support in promoting spa services, special offers, and packages to maximize guest engagement and revenue. Administrative Tasks: Manage bookings, maintain guest records, and oversee supply orders as required. Qualifications & Experience • Proven experience in a supervisory role within a spa, wellness, or hospitality environment., • Fluency in English., • Strong organizational, leadership, and communication skills., • Knowledge of spa treatments, beauty/wellness services, and guest service standards., • Ability to multitask and remain calm under pressure., • Proficiency in spa booking systems and MS Office. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Treatments: Perform a variety of spa treatments (massages, facials, body treatments) according to established protocols and guest needs. Guest Care: Welcome guests warmly, provide consultations, and ensure a relaxing, personalized spa experience. Preparation: Prepare treatment rooms, equipment, and products to maintain high hygiene and presentation standards. Product Knowledge: Recommend suitable treatments and retail products to guests to enhance their journey of wellness. Teamwork: Support the spa team by maintaining cleanliness, stock levels, and assisting colleagues when needed. Qualifications & Experience • Proven experience as a Spa Therapist or in a similar role within luxury hospitality., • Recognized certification in massage therapy, beauty, or spa treatments., • Fluency in English., • Strong knowledge of various treatment techniques and products., • Excellent communication, customer service, and interpersonal skills., • Professional, discreet, and focused on delivering a premium guest experience.

Key Responsibilities Guest Assistance: Welcome guests and assist with luggage during check-in and check-out. Transport: Safely escort guests and their belongings to rooms or vehicles as needed. Information: Provide guests with basic hotel information, directions, and local area tips. Lobby Support: Keep the lobby and entrance area tidy and assist with opening doors or calling taxis. Coordination: Communicate guest requests to Front Office and other departments promptly. Qualifications & Experience • Previous experience in a similar role, preferably in a hotel, resort, or golf club environment., • Good command of English (verbal); additional languages are a plus., • Valid European or international driving license (required)., • Basic mechanical awareness is a plus., • Friendly, professional demeanor with a service-oriented attitude. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.