Guest Relations Agent - Sani/Ikos Group

Key Responsibilities Guest Assistance: Welcome guests and assist with luggage during check-in and check-out. Transport: Safely escort guests and their belongings to rooms or vehicles as needed. Information: Provide guests with basic hotel information, directions, and local area tips. Lobby Support: Keep the lobby and entrance area tidy and assist with opening doors or calling taxis. Coordination: Communicate guest requests to Front Office and other departments promptly. Qualifications & Experience • Previous experience in a similar role, preferably in a hotel, resort, or golf club environment., • Good command of English (verbal); additional languages are a plus., • Valid European or international driving license (required)., • Basic mechanical awareness is a plus., • Friendly, professional demeanor with a service-oriented attitude. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Assistance: Welcome guests and assist with luggage during check-in and check-out. Transport: Safely escort guests and their belongings to rooms or vehicles as needed. Information: Provide guests with basic hotel information, directions, and local area tips. Lobby Support: Keep the lobby and entrance area tidy and assist with opening doors or calling taxis. Coordination: Communicate guest requests to Front Office and other departments promptly. Qualifications & Experience • Previous experience in a similar role, preferably in a hotel, resort, or golf club environment., • Good command of English (verbal); additional languages are a plus., • Valid European or international driving license (required)., • Basic mechanical awareness is a plus., • Friendly, professional demeanor with a service-oriented attitude. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay. Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally. VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches. Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service. Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues. Standards: Maintain lobby and guest areas in line with hotel presentation and service standards. Qualifications & Experience • Proven experience in a relevant position preferably in a 5* resort or hotel environment., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio)., • Degree/Diploma in Hospitality/Tourism., • Strong communicative, interpersonal & problem-solving skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally. Guest Service: Provide information, answer inquiries, and assist guests with any special requests. Reservations: Manage bookings, cancellations, and room allocations accurately. Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely. Coordination: Communicate effectively with housekeeping and other departments to ensure smooth guest experiences. Standards & Compliance: Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards. Qualifications & Experience • Proven experience in a relevant position preferably in a 5* resort or hotel environment., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio)., • Degree/Diploma in Hospitality/Tourism., • Strong communicative, interpersonal, managerial & problem-solving skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.