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Guest Relations (VIP Concierge) - Hosco

Oficina y Administración

15 agosto 202514 vistas

About the job


ESSENTIAL DUTIES AND RESPONSIBILITIES:


Contact all Suite and Bungalow guests before their arrival to assist them preparing for their stay.
Make bookings and coordinate guest itineraries.
Recommend all outlets of the hotel to maximize hotel revenue.
Build relationships with local vendors to ensure our VIP guests receive the best service all around the island.
Coordinate guests’ arrival amenities and personal touches throughout their stay.
Greet guests upon arrival and be their point of contact throughout their stay.
Identify and resolve all guest opportunities to their satisfaction.
Provide a fond farewell to all guests and ensure they had a memorable stay.


$9.75 per hour + Gratuity range 10$/12$ per hour + tips


Work permit costs and processing Plane tickets for relocation to Cayman covered up to USD $1800 2 weeks accommodation upon arrival (can be extended up to 3 weeks if needed) Employee canteen for complimentary meals during work days Uniforms provided and laundered Medical insurance (employee premium covered at 50% for non-mgmt roles; 100% for management) 2 weeks paid vacation Pension: 5% match after a 9-month grace period Overtime pay (x1.5 of hourly rate) over 9 hours per day or 45 hours per week Double pay (x2 of hourly rate) on public holidays (12 per year); Hotel discounts in IHG Hotels worldwide 50% discount in Kimpton Seafire & Hotel Indigo Restaurants, plus 50% discount in Restaurants when traveling and staying in the hotel on an employee rate Managers: Dry cleaning of professional clothing, parking in garage, use of hotel gym


Department: Guest Relations Concierge


About you


Hospitality degree is preferred
1+ years of experience as a VIP Concierge or Guest Relations coordinator in a luxury resort
Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests. Maintain decorum in stressful situations.
Proficiency with MSFT Office
Familiar with hotel systems and operations, and the ability to enter in information accurately. Opera, Alice and HOTSOS
This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.


Language required: English.


The company


Your Hospitality Career in Paradise Starts Here


Join the teams at Kimpton Seafire and Hotel Indigo Grand Cayman, two standout IHG properties in the Caribbean, as they gear up to recruit hospitality talent from Europe this fall.


Upcoming Events

  • Webinar – September 16th, 2025 at 3:00 p.m. CET
  • Recruitment Event – October 2025 (Location to be announced)

Work Where It Feels Like Vacation
Live and work in the stunning Cayman Islands, surrounded by white-sand beaches, turquoise waters, and a vibrant culture. This is more than a job — it’s a lifestyle.


About the Properties:


Kimpton Seafire Resort + Spa
A luxury beachfront resort on Seven Mile Beach, known for bold design, tropical gardens, and unforgettable sunsets.


Hotel Indigo Grand Cayman
A boutique hotel inspired by the local neighborhood, blending island stories with modern design and vibrant dining experiences.


Benefits That Make It Worth the Move
We want your transition to be as smooth as possible and your experience truly rewarding.


Here’s what we offer our international team members:

  • Work Permit – Processing and fees fully covered
  • Flights – Relocation airfare covered up to USD $1800
  • Accommodation – 2 weeks on arrival, extendable to 3 weeks
  • Meals – Complimentary meals during workdays
  • Uniforms – Provided and professionally laundered
  • Health Insurance – 100% covered for managers; 50% covered for non-management roles
  • Vacation – 2 weeks paid leave annually
  • Pension – 5% employer match after 9 months
  • Overtime Pay – 1.5x for hours over 9/day or 45/week
  • Public Holidays – 2x pay on 12 official holidays
  • Hotel Discounts – IHG staff rates worldwide
  • Dining Discounts –50% off at Seafire and Indigo restaurants; 50% off dining when traveling on employee rate
  • For Managers Only – Dry cleaning of professional clothing; Garage parking; Access to hotel gym

Be Part of Something Global
With over 6,000 hotels in 100+ countries, IHG offers a world of opportunities. Grow your career while delivering True Hospitality for Good.


Stay Tuned
Details for our September webinar and October recruitment event will be announced soon.


Don’t miss your chance to work in one of the world’s most beautiful destinations.

  • Experiencia
    No se requiere
  • Jornada
    Completa
  • Inicio
    Incorporación inmediata

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En JOB TODAY desde mayo, 2022

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