GYM HOST - THE I/O

Are you passionate about service and guest experience? Would you like to work in an exclusive fitness club for members? The I/O Marbella is looking for a Front Desk & Member Experience Ambassador to join our dynamic team in Marbella. As the first point of contact for our members, you will play a key role in delivering an exceptional experience in line with the exclusive standards of THE I/O Club. We’re seeking someone service-driven, energetic, and professional, ideally with a background in hospitality or premium customer service. Key Responsibilities • Welcome and assist members with professionalism and warmth, • Ensure a seamless and exceptional experience at every touchpoint, • Provide detailed information about club services and offerings, • Manage bookings, payments, inquiries, and issue resolution, • Anticipate and respond to member needs and requests, • Support new member registration and onboarding, • Manage class and personal training reservations, • Process payments and maintain accurate records, • Resolve any issues or questions efficiently and empathetically, • Participate in club opening and closing procedures What We’re Looking For • Previous experience in front desk, guest relations, or as a hostess in high-end environments, • Fluent in English and Spanish; other languages are a plus, • Excellent communication and interpersonal skills, • Ability to stay calm and organized in a fast-paced environment, • A polished, professional appearance and attitude What We Offer • The chance to be part of a unique and exclusive fitness & lifestyle club, • International and dynamic working environment, • Growth opportunities within a premium brand, • Free access to club facilities Location: Marbella Availability: Rotating shifts including mornings, evenings, weekends, and holidays. Contract: Full-time

The I/O Marbella is looking for a Fitness Manager to join our team. As a key member of the fitness department, you will play an essential role in delivering an exceptional experience to our members, maintaining the highest standards of quality, hospitality, and training. We’re seeking an enthusiastic, proactive, and professional individual with solid experience in the fitness industry, personal training, or sports team management. Main Responsibilities As Fitness Manager: • Maintain operational excellence within the fitness area, ensuring a premium environment for all club members., • Lead, motivate, and develop the team of personal trainers and group instructors., • Oversee and coordinate personal training and group class schedules., • Analyze results, statistics, and KPIs to propose continuous improvements., • Collaborate with the Club Manager to drive growth and uphold The I/O’s unique and premium experience. As Personal Trainer: • Act as an ambassador for The I/O, conveying enthusiasm, hospitality, and a sense of community., • Train and coach members safely and effectively to help them achieve their health and fitness goals., • Create a positive, inspiring, and professional atmosphere in every session., • Ensure that club facilities are always maintained to the highest standards. Requirements • 3–5 years of experience in fitness management, team coordination, and personal training., • Professional certifications in fitness, personal training, or related disciplines., • Excellent communication, leadership, and customer service skills., • High level of English and Spanish (additional languages are a plus)., • Positive attitude, energy, and passion for the fitness and wellness industry. We Offer • The opportunity to be part of a dynamic team in an exclusive members-only environment., • Professional development opportunities., • Access to first-class facilities.