Limpiador/a (Campaña de Verano-Sustituciones) [SLMPD] - Serunion - Donostia / San Sebastián

🚀 Shape the Future of Digital Commerce with Your Visionary Expertise 🌐 About Miravia: Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow. Your role: We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates. Key Responsibilities: Product Compliance Strategy & Execution Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight. Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards. Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy. Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports. Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions. Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements. User-Generated Content (UGC) Compliance Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines. Establish content policies and moderation workflows, balancing user expression with safety. Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives. Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution. Partner with Product and Data teams to implement UGC compliance tools. Cross-Functional Leadership Advise senior leadership on compliance risks, trends, and mitigation strategies. Drive process improvements through data analysis, automation, and stakeholder feedback. Manage compliance-related projects end-to-end, ensuring alignment with business goals. Requirements: • 4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred)., • Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA, etc)., • Operational Excellence: Proven ability to build policies, manage teams, and optimize workflows., • Fluent in English (written/spoken); Spanish proficiency is a strong plus., • Problem-Solving: Ability to navigate complex compliance challenges with a business-centric approach., • Bachelor’s degree in Law, Business, Technology, or related field. Application Process: Ready to embark on this journey with us? Please send your CV in English! Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América 😃 (Madrid). Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team. Join Miravia, and let's shape the e-commerce landscape together!

About Us HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. Job Summary Drive HBX Group’s virtual card payment strategy end‑to‑end, scale global B2B payment flows, and position HBX Group as a leading travel payments partner. You’ll lead cross‑functional execution across Product, Tech, Commercial, Finance, Legal, Risk, and Operations to deliver compliant, scalable virtual card programs that boost revenue, working capital, and automation. You will define and deploy HBX Group’s virtual card payment strategy and roadmap to deliver annual recurring revenue, while establishing HBX Group as a leading B2B travel payment solution. Serve as the central connector across teams and partners to scale, govern, and continuously improve virtual card programs that enhance working capital, reduce debtor balances, capture rebates, and automate back‑office operations Job Responsibilities • Own the virtual card program: From issuer selection and commercial model to product design, implementation, and client launch., • Define product–market fit for travel payments: Translate client/issuer/internal needs into scalable flows (onboarding, issuance, data, reconciliation, reporting)., • Lead cross‑functional governance: Align Legal, Finance, Tax, Tech, Risk, Sales, and Partnerships to secure approvals and enable compliant, commercially viable rollouts., • Build compelling value propositions: Position virtual cards as a strategic solution for suppliers and partners to drive adoption and long‑term revenue., • Set and run the roadmap: Prioritize initiatives, manage milestones, and deliver new issuing programs, currencies, and features—owning business cases, testing, training, and partner alignment., • Act as the subject‑matter expert: Champion virtual card innovation, guide internal teams, and upskill stakeholders to accelerate HBX’s fintech evolution., • Improve client experience: Gather feedback, resolve pain points in payouts, and collaborate with Commercial, Operations, and GFS to enhance the partner journey., • Risk & issue management: Escalate conflicts early, find alternatives, and protect budget and delivery targets. Required Skillset and Experience Core capabilities • Ability to assess, simplify, and communicate complex business & technical topics clearly., • Strong product ownership mindset with hands‑on delivery across ambiguous, fast‑moving environments., • Excellent prioritization, program/project management, and stakeholder management across regions., • Analytical and detail‑oriented: connect dots across multi‑stakeholder ecosystems and iterate fast., • Confident communicator and educator: able to package, train, and enable Sales/Go‑to‑Market teams across regions. Payments & technology • Deep understanding of B2B payments, virtual card ecosystems (pay‑in, pay‑out, intermediaries, partners, reconciliation)., • Experience with APIs, integrations, and launching/scaling new payment solutions., • Business analysis & requirements engineering for new VCC solutions. Experience • 5+ years in payments, with a track record in one or more: B2B Payments, Virtual Cards, Product, Solutions, GTM, Commercial Ops, Pre‑sales., • Proven success driving results through payment innovation and multi‑regional delivery., • Comfortable navigating complex client and internal environments with a proactive, “doer” attitude. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

🚀 Shape the Future of Digital Commerce with Your Visionary Expertise 🌐 About Miravia: Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow. Your role: We seek a strategic Senior Manager, Product & Content Compliance to safeguard our platform against illegal products and harmful UGC while balancing business growth with evolving legal mandates. Key Responsibilities: Product Compliance Strategy & Execution Lead the development and implementation of strategies to detect, review, and action prohibited/illegal product listings using smart automation and manual oversight. Create, update, and enforce Seller Policies and SOPs to align with local and EU regulations (e.g., consumer safety, restricted items) and platform standards. Design and optimize smart detection rules to flag high-risk products, ensuring scalability and accuracy. Manage an operations team responsible for manual reviews of product listings, appeals, and seller reports. Define permissible product categories, set requirements (e.g., certifications, documentation), and enforce restrictions. Collaborate with Legal, Product, and Engineering teams to integrate new compliance requirements. User-Generated Content (UGC) Compliance Develop and execute strategies to monitor and moderate prohibited UGC (reviews, images, videos) in compliance with laws and platform guidelines. Establish content policies and moderation workflows, balancing user expression with safety. Build smart detection systems to identify harmful content (e.g., hate speech, fraud) and reduce false positives. Oversee a team handling UGC reviews, user reports, and appeals, ensuring timely resolution. Partner with Product and Data teams to implement UGC compliance tools. Cross-Functional Leadership Advise senior leadership on compliance risks, trends, and mitigation strategies. Drive process improvements through data analysis, automation, and stakeholder feedback. Manage compliance-related projects end-to-end, ensuring alignment with business goals. Requirements: • 4+ years in compliance, trust & safety, or risk management (e-commerce or tech preferred)., • Deep understanding of EU e-commerce regulations (e.g., GPSR, DSA, etc)., • Operational Excellence: Proven ability to build policies, manage teams, and optimize workflows., • Fluent in English (written/spoken); Spanish proficiency is a strong plus., • Problem-Solving: Ability to navigate complex compliance challenges with a business-centric approach., • Bachelor’s degree in Law, Business, Technology, or related field. Application Process: Ready to embark on this journey with us? Please send your CV in English! Please note this role requires to work 100% from the office. Our offices are very centric tough: Metro Station Avenida de América 😃 (Madrid). Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team. Join Miravia, and let's shape the e-commerce landscape together!

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.We drive growth for our clients and partners while removing friction from the end-to-end travel experience.Our cloud-based technology platforms offer fast an

🧩 Who We Are At Civitfun, we develop technology solutions that digitalize and automate key processes in the hospitality industry. Our flagship product, Online Check-in, enables hotels to offer a smooth, contactless, and personalized experience to their guests. We work with hotels around the world, and our commitment is to deliver specialized, efficient, and high-quality technical support, aligned with the excellence of our products. 💼 What Will You Do in This Role? As a Support Technician in the Customer Success team, you'll be responsible not only for resolving technical and functional issues reported by our clients, but also for actively contributing to the continuous improvement of our support model, hotel care and tool usage We're looking for someone analytical, goal-oriented, and committed to excellence—who can help us drastically reduce resolution times and consolidate Civitfun as a company known for its clear, agile, and effective technical support. You’ll handle requests from receptionists, hotel managers, and IT teams, performing rigorous analysis to offer well-founded diagnoses with clear and empathetic communication. You won't manage or build integrations, but you will need to understand the interactions between PMS systems and our services to detect basic errors and assist in their resolution. ✅ Key Responsibilities • Manage tickets and incidents via Zendesk, ensuring efficient, clear, and well-documented follow-up., • Analyze technical issues by reading logs and error messages, identifying common patterns or basic failures., • Use Kibana to analyze system behavior through the Dashboard and Discover views., • Use Postman to review responses and log traces during technical troubleshooting., • Detect failure points in communication between PMS and our systems, providing an initial technical diagnosis., • Escalate well-documented technical issues to the development team via JIRA., • Review and adjust configurations involving HTML structures within our tools when needed., • Guide and support clients in technical processes and ensure correct usage of our solutions., • Monitor workflows of our products (Online Check-in, Police Report, Guestlink) to ensure they work as expected., • Collaborate in improving the quality, stability, and efficiency of our technical support. 🧠 Ideal Profile Previous experience in technical support, IT customer service, or SaaS environments. Required technical skills: • HTML (basic/intermediate), • JSON (structure and validation), • Reading and interpreting logs and API errors, • Tools: Kibana (Dashboard & Discover), Postman, Zendesk, JIRA, Microsoft and Google Drive environments, • Ability to provide clear, structured technical diagnoses for functional or integration-related issues., • Excellent written communication, empathy, and ability to translate technical concepts for non-technical users., • Ability to multitask in a dynamic, high-demand environment, focused on results and goal achievement., • Adaptable profile, comfortable with frequent changes and evolving workflows, processes, and priorities., • Experience or functional knowledge of PMS like:, • Opera Cloud, OHIP, Noray, Winhotel, Timón Hotel, QuoHotel (valued), • Intermediate to high level of Spanish and English (spoken and written).