Job Purpose To support the Outlet Manager or Outlet Senior Manager in overseeing the daily operation of the outlet, ensuring service excellence, guest satisfaction, and smooth team coordination. The Outlet Assistant Manager plays a key operational role on the floor, supervising service teams, maintaining standards, and ensuring an efficient workflow throughout service periods. This role contributes to the outlet’s success by ensuring consistent execution of brand standards, supporting team development, and maintaining a positive and organized work environment. Key Responsibilities Operational Leadership & Excellence • Supervise daily outlet operations, ensuring smooth coordination and consistent service delivery., • Act as shift leader, maintaining a strong presence on the floor to monitor quality and service flow., • Support the Outlet Manager in ensuring adherence to health, safety, and hygiene standards (HACCP and internal policies)., • Supervise, guide, and support the service team to ensure high performance and adherence to standards., • Support the recruitment, onboarding, and training of new and returning seasonal team members., • Support daily sales activities, upselling, and cost control initiatives in line with divisional objectives., • Assist in monitoring stock, waste, and operational costs to ensure efficiency., • Ensure every guest receives attentive, professional, and friendly service., • Handle guest feedback and service recovery with professionalism and discretion., • Ensure effective communication with Culinary, Bar, and other departments for smooth operation., • Participate in daily briefings and service meetings, communicating priorities and updates to the team., • Accountable for the smooth execution of outlet operations during assigned shifts., • Responsible for supervising service quality, maintaining standards, and supporting team performance., • Acts as delegated leader in the absence of the Outlet Manager or Outlet Senior Manager. Qualifications & Experience • Proven experience as an Assistant Outlet Manager or supervisory role in a 5-star hotel., • Fluency in English, additional languages are an advantage., • Strong leadership and communication skills., • Good knowledge of food and beverage service; wine knowledge is a plus., • Ability to multitask, remain calm under pressure, and handle guest concerns effectively., • Degree/Diploma in Hospitality would be a plus. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Child Supervision: Supervise and care for children of various ages with attention and responsibility. Activities: Organize and participate in creative games, sports, and entertainment activities. Safety: Ensure the safety and well-being of all children during their time in the Kids Club. Communication: Maintain positive communication with parents, providing information about activities and their child’s experience. Cleanliness: Keep the Kids Club area clean, organized, and welcoming. Qualifications & Experience • Proven experience working with children, ideally in a hotel, camp, or childcare setting., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Genuine love for working with children and a positive, energetic attitude., • Ability to plan and lead engaging activities for kids., • Responsible, patient, and good at communicating with both children and parents. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Child Supervision: Supervise and care for children of various ages with attention and responsibility. Activities: Organize and participate in creative games, sports, and entertainment activities. Safety: Ensure the safety and well-being of all children during their time in the Kids Club. Communication: Maintain positive communication with parents, providing information about activities and their child’s experience. Cleanliness: Keep the Kids Club area clean, organized, and welcoming. Qualifications & Experience • Proven experience working with children, ideally in a hotel, camp, or childcare setting., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Genuine love for working with children and a positive, energetic attitude., • Ability to plan and lead engaging activities for kids., • Responsible, patient, and good at communicating with both children and parents. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.

Key Responsibilities Guest Welcome: Greet guests warmly on arrival and ensure they feel valued throughout their stay. Guest Support: Handle guest inquiries, special requests, and complaints promptly and professionally. VIP Service: Assist with VIP arrivals, room arrangements, and personalized touches. Coordination: Communicate guest needs and preferences to relevant departments to ensure seamless service. Feedback: Collect guest feedback and follow up to ensure satisfaction and resolve any issues. Standards: Maintain lobby and guest areas in line with hotel presentation and service standards. Qualifications & Experience • Proven experience in a relevant position preferably in a 5* resort or hotel environment., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio)., • Degree/Diploma in Hospitality/Tourism., • Strong communicative, interpersonal & problem-solving skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.