Pflichtpraktikum F&B (m/w/d) mind. 3 Monate - Hosco - Chiclana de la Frontera

Description of the Host Property: ​Nestled along the Mississippi River in New Orleans' central business district, Hilton New Orleans Riverside offers guests a harmonious blend of comfort and convenience. Its prime location provides direct access to the Riverwalk Outlets and places visitors within walking distance of iconic attractions like the French Quarter and Jackson Square. The hotel boasts well-appointed rooms with stunning river or city views, multiple dining options—including the renowned Drago's Seafood Restaurant—and extensive recreational facilities such as two outdoor pools and a comprehensive health club. ​ Description of the Training: Create unforgettable guest experiences in the Rooms Division department at a world-leading luxury hotel/resort through a J-1 hospitality internship or traineeship program at the Hilton Hotels & Resorts. Train in a diverse and multicultural environment, under the guidance and leadership of industry leaders in the guest services field as you rotate in different roles in the department. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: New Orleans, an iconic city nestled in the heart of Louisiana, pulsates with a vibrant cultural fusion unlike anywhere else. Its sultry jazz rhythms permeate the streets, mingling with the scent of Cajun spices wafting from countless eateries. Known as the birthplace of jazz, its music scene is electrifying, echoing through dimly lit jazz clubs and lively street corners. The French Quarter enchants with its historic architecture, while Mardi Gras brings an explosion of color and revelry each year. From its mouthwatering cuisine to its rich history and spirited festivals, New Orleans is a sensory delight, captivating visitors with its irresistible charm.

Funciones y Actividades principales: El segundo maître forma parte de la dirección del servicio de los restaurantes y bares con los que cuenta el hotel. Sus funciones principales son las de prestar apoyo al primer maître en las siguientes tareas:  Organizar y coordinar a todo el personal del departamento optimizando los recursos humanos y materiales que el hotel proporciona.  Apoyar en la confección de los turnos, vacaciones y horarios del personal a su cargo, informando de las altas y bajas médicas y faltas.  Asegurar la buena imagen y excelencia de trato al cliente de su equipo.  Controlar el servicio y atención al cliente de los camareros/as bajo su responsabilidad durante cada servicio de restaurante y bares o en otro tipo de eventos que el hotel pudiera organizar, marcando el ritmo de trabajo y supervisando el mismo.  Realizar briefings previos a cada servicio con la plantilla.  Implementar check lists de revisión de procedimientos y supervisar su correcta ejecución.  Supervisar la facturación diaria de los puntos de venta asignados.  Recibir a la clientela del restaurante del hotel e invitarles a sentarse en el mismo, asesorando sobre los diferentes productos del restaurante y recogiendo las diferentes peticiones de clientes para darles un servicio adaptado a sus necesidades.  Atender las quejas y sugerencias de los clientes y colaboradores  Controlar el inventario de productos y materiales, identificando a partir del stock existente y de los consumos previstos en base a la ocupación, las necesidades y realizando las solicitudes necesarias al departamento de Economato.  Asegurarse que se cumplen los estándares de servicio.  Difundir las normas de calidad y animar a su personal a su cumplimiento.  Cumplir y velar por que el equipo a su cargo cumpla toda la normativa relativa a APPCC y estándares de calidad marcados por el hotel.  Cumplimiento de los compromisos de sostenibilidad marcados por el hotel: reciclado, consumos energéticos, etc.  Responsabilizarse de la gestión integral de los diferentes puntos de venta de F&B (restaurantes, bares, eventos)  Supervisar el estado de limpieza de todos los puntos de venta de F&B, así como los equipos de trabajo  Controlar los inventarios, revisión de pedidos y llevando control de los stocks de material y bebidas  Tomar comanda cuando lo estima oportuno o la necesidades del trabajo lo requieren  Atender personalmente aquellas mesas que por su categoría o importancia lo precisan  Informar a la dirección de las tendencias de los diferentes artículos de F&B en cuanto a venta, rotación, aceptación por parte del cliente etc.  Analizar y gestionar los informes de TPV  Participar en la venta asesorando al cliente Perfil requerido  Formación Académica: o Grado Medio o Superior en Hostelería, especialidad en servicios.  Conocimientos Específicos: o Líder en orientación al cliente, gestión de equipos y orientación a objetivos. o Formación específica en seguridad e higiene alimentaria. o Planificación y dirección de servicios en restauración. o Protocolo y normas de atención al cliente. o Conocimiento medio-alto de inglés. o Conocimientos técnicos relacionados con el puesto: protocolo, enología, gestión de costes, servicio o de alto nivel, decoración, etc.  Experiencia Profesional: o Experiencia mínima de 2 años en un hotel de similares características.

Funciones y actividades principales: Organizar y coordinar a todo el personal del departamento optimizando los recursos humanos y materiales que el hotel proporciona. Apoyar en la confección de los turnos, vacaciones y horarios del personal a su cargo, informando de las altas y bajas médicas y faltas. Asegurar la buena imagen y excelencia de trato al cliente de su equipo. Controlar el servicio y atención al cliente de los camareros/as bajo su responsabilidad durante cada servicio de restaurante y bares o en otro tipo de eventos que el hotel pudiera organizar, marcando el ritmo de trabajo y supervisando el mismo. Realizar brefings previos a cada servicio con la plantilla. Amplio conocimiento de coctelería y destilados. Supervisar check lists de revisión de procedimientos y supervisar su correcta ejecución. Supervisar la facturación diaria de los puntos de venta asignados. Recibir a la clientela del bar del hotel e invitarles a sentarse en el mismo, asesorando sobre los diferentes productos de la carta y recogiendo las diferentes peticiones de clientes para darles un servicio adaptado y personalizado a sus necesidades. Atender las quejas y sugerencias de los clientes y colaboradores Controlar el inventario de productos y materiales, identificando a partir del stock existente y de los consumos previstos en base a la ocupación, las necesidades y realizando las solicitudes necesarias al departamento de Economato. Asegurarse que se cumplen los estándares de servicio. Difundir las normas de calidad y supervisar a su personal a su cumplimiento. Cumplir y velar por que el equipo a su cargo cumpla toda la normativa relativa a APPCC y estándares de calidad marcados por el hotel. Cumplimiento de los compromisos de sostenibilidad marcados por el hotel: reciclado, consumos energéticos, etc. Colaborar con la gestión integral de los diferentes puntos de venta de F&B (restaurantes, bares, eventos) Supervisar el estado de limpieza de todos los puntos de venta de F&B, así como los equipos de trabajo Controlar los inventarios, revisión de pedidos y llevando control de los stocks de material y bebidas Tomar comanda cuando lo estima oportuno o las necesidades del trabajo lo requieren Atender personalmente aquellas mesas que por su categoría o importancia lo precisan Informar a la dirección de las tendencias de los diferentes artículos de F&B en cuanto a venta, rotación, aceptación por parte del cliente etc. Analizar y gestionar los informes de TPV. Participar en la venta asesorando al cliente. Perfil requerido: Formación Académica: Grado Medio o Superior en Hostelería, especialidad en servicios. Conocimientos Específicos: Líder en orientación al cliente, gestión de equipos y orientación a objetivos. Formación específica en seguridad e higiene alimentaria... Planificación y dirección de servicios en restauración. Protocolo y normas de atención al cliente. Conocimiento medio-alto de inglés. Conocimientos técnicos relacionados con el puesto: protocolo, enología, gestión de costes, servicio de alto nivel, decoración, etc. Experiencia Profesional: Experiencia mínima de 2 años como maître en un hotel de similares características.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort —a tranquil oasis where the sea, volcanic landscape, and lush subtropical gardens blend seamlessly with architecture inspired by Moorish design. Featuring 462 guest rooms and suites, thoughtfully distributed between the vibrant Citadel and the exclusive Retreat, the resort offers breathtaking views of the Atlantic Ocean, Mount Teide, and its beautifully landscaped gardens. This award-winning five-star destination is renowned for its exceptional culinary offerings, ranging from relaxed all-day dining to Michelin-starred fine dining experiences. The resort also features multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids club in Europe. On Abama's golden-sand beach, guests can enjoy an exclusive beach area complete with complimentary sun loungers and umbrellas. Join Our Team! ...as a Recreation Supervisor at The Ritz-Carlton Abama Resort in Tenerife! Who we're looking for… Are you passionate about creating unforgettable experiences for children and families in a luxury hospitality environment? As a Recreation Supervisor, you will lead the daily operation of our Ritz Kids program, ensuring every activity is delivered with the highest standards of safety, quality, creativity, and genuine care. We are looking for an enthusiastic and organized leader who enjoys inspiring others, developing engaging recreational programs, and creating memorable moments for our youngest guests while supporting a high-performing team. Your responsibilities include… Oversee the daily operation of the Recreation and Ritz Kids program, ensuring a safe, engaging, and enriching experience for all participating children. Supervise, support, and coordinate the Recreation team during each shift, including scheduling, task assignments, break coverage, and operational flow. Coach, train, and motivate team members, fostering a culture of collaboration, continuous learning, and service excellence. Plan, organize, and deliver a creative calendar of recreational, educational, and themed activities tailored to different age groups. Ensure all child registration, check-in/check-out procedures, attendance records, and childcare protocols are consistently followed. Build genuine relationships with children and their families by providing personalized service and professionally handling questions, special requests, or behavioral concerns. Maintain the cleanliness, organization, safety, and overall presentation of recreation facilities, equipment, and activity materials in accordance with resort standards. Assist in planning and delivering special events, holiday celebrations, children's camps, family programs, and other recreational experiences. Actively promote Recreation and Ritz Kids programs while collaborating with other resort departments to enhance the overall guest experience. Handle guest feedback, concerns, and service recovery opportunities with professionalism, empathy, and a solutions-oriented approach. Ensure compliance with all child safeguarding procedures, health and safety regulations, emergency protocols, and Marriott International operating standards. Foster a fun, welcoming, and inclusive environment where children feel engaged, families feel valued, and team members feel supported. Lead by example while consistently upholding The Ritz-Carlton Gold Standards and Marriott International service expectations. What we're looking for… Previous supervisory experience within recreation, children's programs, hospitality, leisure, education, or a related environment. Experience working directly with children in recreational, educational, sports, or childcare settings. Proven leadership skills with the ability to motivate, coach, and organize a diverse team. Excellent communication, interpersonal, and guest service skills. Strong organizational abilities with the capacity to manage multiple priorities in a fast-paced environment. A proactive mindset with exceptional problem-solving and decision-making skills. A genuine passion for delivering outstanding guest experiences while ensuring children's safety and well-being. A degree or qualification in Early Childhood Education, Recreation, Physical Education, Tourism, Hospitality, or a related field is considered an asset. Current First Aid and CPR certification, or willingness to obtain certification. Professional proficiency in English and Spanish; additional languages are an advantage. Valid work authorization for Spain. What we offer… (Benefits section remains unchanged.) Competitive salary above market standards. Explore the world with special rates at more than 9,500 Marriott hotels through the Explore Rate program, also available for your family, partner, and parents. Enjoy a 20% discount at Marriott hotel restaurants and 50% discount across the resort's dining venues. Up to 75% discount on flights if you reside in Tenerife. Corporate discounts on travel, leisure, and lifestyle experiences. A special birthday gift. Enjoy the resort as a guest after one year of service—an unforgettable experience. Additional annual bonus payments. Innovative training programs and continuous learning opportunities. Career development within one of the world's leading hospitality companies. Complimentary meals in the employee dining room. Uniforms and laundry service provided. Employee celebrations, recognition events, anniversaries, and themed activities throughout the year. Opportunities to participate in community engagement and social responsibility initiatives. (All benefit and bonus programs are subject to internal regulations and applicable tax and social security laws. No legal entitlement exists to these programs, and the employer reserves the right to modify them at any time.) Inspired? Apply now through Marriott Careers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, including disability and veteran status. Across more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that they stay with guests long after their visit. We believe our people thrive when empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for luxury hospitality and take pride in delivering excellence in care and comfort to our guests. Your role will be to ensure that The Ritz-Carlton Gold Standards are brought to life every day with grace, attention to detail, and genuine care. These values are the foundation of our culture and the reason why The Ritz-Carlton continues to lead the world in luxury hospitality. As part of our team, you will learn and exemplify our Credo, Employee Promise, and Service Values. By joining The Ritz-Carlton, you become part of the Marriott International portfolio of brands. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.