Account Manager
hace 1 día
Madrid
Account Manager As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long‑term relationships, drive customer satisfaction, and mitigate churn risks. Responsibilities Onboard and engage customers: ensure new customers are onboarded within 72 hours and conduct check‑ins during the first 90 days to address needs and issues. Own your book of business end‑to‑end, taking full responsibility for driving retention, adoption, and expansion across your accounts. Manage renewals and upsells: proactively reach out 90 days before renewal, prioritize meetings over emails, and identify upsell opportunities to increase ARR. Monitor and reduce churn: analyze churn trends, incorporate insights into QBR reports, and take proactive steps to mitigate risks. Provide product and stakeholder training: keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use. Resolve customer issues and improve account health: take ownership of customer problems, elevate as needed, and focus on improving at‑risk accounts. Qualifications Full proficiency in English, both verbal and written. 2 years of experience in SaaS or B2B environments. Account Management experience is a plus, but not required. Strong commercial mindset and interest in sales, with the ability to learn quickly how to manage renewals, identify upsell opportunities, and handle customer objections effectively. Strong communication skills, both written and verbal, with the ability to build rapport and trust. Highly organized and detail‑oriented, with a sense of accountability and the ability to prioritize high‑impact activities that drive revenue and customer value. Proactive mindset with strong ownership of customer health, identifying high‑risk accounts early and taking steps to support retention. Comfortable with data: experience or eagerness to learn how to interpret and explain data to support customer decisions, and deliver meaningful value throughout a partnership with a customer. Ability to problem‑solve quickly and efficiently, addressing customer inquiries and troubleshooting issues. Ability to act as a strategic advisor by understanding customer goals and staying informed about industry trends and challenges, sharing insights, and proactively guiding accounts toward long‑term success. Willingness to continuously learn and stay informed about industry trends and customer challenges. Benefits OTE range €45,000 – €50,000 annually. Indefinite contract. 36 holidays per year. 62 days to work from anywhere. Continuing education stipend. €150 to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance. Health insurance with AXA (vision and dental included). Language lessons with Preply (Catalan‑French‑Italian‑Spanish). Individual growth plan to progress in the role. Standard working hours from 11am to 7pm. A fun and sunny office with big terraces. Talented international team and a vibrant work environment. Team building events. Dog friendly office. Equal Employment Opportunity At AirDNA, we believe that a diverse team is a key part of building a great company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. AirDNA seeks to attract the best‑qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement. We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email compliance@airdna.co. Please allow for 24 hours to process your request. By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Applicants. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. #J-18808-Ljbffr
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39 Cl Goya, Recoletos, 28001, Madrid
