Groups & Events Coordinator
5 days ago
Barcelona
ESSENTIAL FUNCTIONS -Coordinate and operates groups up to 50 ppl average with F&B or room only, cruises, congresses and entertainment -Organize all definite groups assigned in binders. -Effectively use Opera/Delphi while using existing sales standards to document all event activities and Manage client accounts in Opera/ Delphi – account assignments, space management, merge documents as needed and delete the documents as needed. -Receive, block, plan and distribute pertinent information regarding all in house events. -Ensures billing accuracy and conducts bill reviews with the clients prior to client arrival. -Work closely with other departments to coordinate and disseminate group rooms’ information internally and to clients. Ie: ➢Reservations: rooming list , washes, attrition, block changes ➢Banquet: Set ups, meals scheduled ➢Kitchen: Menus, allergies etc… -Generate periodical reports for leaders on property, including but not limited to: Daily events, Groups inhouse, BEOs and Group Resumé, Revise BEO, etc. -Attend meetings as assigned – BEOS, pre-cons, etc. -Plan and conduct site inspections with the end client/agency prior to the event adding this information into the system after the site. -Contracts with outside vendors (musicians, florists, etc if requested by client/planning manager -Generate check requests for outside vendor payment if needed (negotiating rates when necessary for the good of the company) -Function as a liaison between planning and group clients as assigned i.e. Greet clients in the AM to ensure all meeting specifications are accurate, oversee banquet functions in the absence of a planning manager, etc. -Actively pursue new Catering business and innovative way to generate additional revenue and upselling opportunities. -Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business. -Handle all aspects of customer service for assigned groups or tasks making sure the clients leave feedback after the event – via QR / Google. -To come up with suggestions to enhance the event’s success and presents plan to carry out. -Culture Ambassador for the Company and the Team always aiming for positive demeanor and wording when interacting with clients and pathfinders. -Maintain complete knowledge, comply, and implement all company and departmental policies and procedures. Follow the check list designed. -Always ensure confidentiality of clients and hotel data -Flexible to work early AM, late evenings, and possible weekends. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. ▪Ability to effectively communicate in Spanish and English both verbally and in writing to flawlessly carry out internal and external correspondence. ▪Proven leadership ability to influence, develop, and empower fellow managers and colleagues to achieve objectives with a team approach ▪Excellent professional image and attitude including punctuality. ▪Strong attention to detail and excellent organization skills ▪Ability to balance time and work efficiently on tight deadline: respect of deadlines a must. ▪Experience in developing and maintaining customer base. ▪Proactive attitude to support and enhance the brand with creative ideas. What can we offer you? • Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality 🚀, • If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values ❤️, • Additionally, we offer free psychological support and nutrition content for all our employees, • At Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room 🧘, • Permanent Contract, • Competitive Salary
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