Recepcionista - The I/O

Front Desk & Member Experience Ambassador– The I/O Marbella

Do you have a passion for hospitality? Would you like to work at a club members-only premium fitness?

The I/O Marbella is looking for a Front Desk & Member Experience Ambassador to join our dynamic team in Marbella.

As the first point of contact for our members, you will play a key role in delivering an exceptional experience in line with the exclusive standards of The I/O Club.
We’re seeking someone service-driven, energetic, and professional, ideally with a background in hospitality or premium customer service.

Key Responsibilities

• Welcome and assist members with professionalism and warmth
• Ensure a seamless and exceptional experience at every touchpoint
• Provide detailed information about club services and offerings
• Manage bookings, payments, inquiries, and issue resolution
• Anticipate and respond to member needs and requests
• Support new member registration and onboarding
• Manage class and personal training reservations
• Process payments and maintain accurate records
• Resolve any issues or questions efficiently and empathetically
• Participate in club opening and closing procedures

What We’re Looking For

• Previous experience in front desk, guest relations, or as a hostess in high-end environments
• Fluent in English and Spanish; other languages are a plus
• Excellent communication and interpersonal skills
• Ability to stay calm and organized in a fast-paced environment
• A polished, professional appearance and attitude

What We Offer

• The chance to be part of a unique and exclusive fitness & lifestyle club
• International and dynamic working environment
• Growth opportunities within a premium brand
• Free access to club facilities

Location: Marbella
Availability: Rotating shifts including mornings, evenings, weekends, and holidays.
Contract: Full-time