Recepcionista Hotel - Hosco - Bilbao

Profesional responsable de coordinar e implementar las acciones de marketing, comunicación y relaciones públicas del hotel, contribuyendo al posicionamiento de la marca, la generación de ventas, la fidelización de clientes y la ejecución de proyectos experienciales que refuercen la propuesta de valor del establecimiento. ¿Qué tendrás que hacer? Marketing y Comunicación Responsable de la elaboración, implementación y seguimiento del Plan de Marketing anual del hotel, incluyendo la planificación de campañas, acciones promocionales, marketing digital, relaciones públicas, activaciones de marca y gestión presupuestaria, en coordinación con el Director de Ventas y los equipos corporativos. Actuar como embajador/a de la marca NH Collection dentro del hotel. Coordinar la elaboración del presupuesto anual de marketing junto con el Director de Ventas. Gestionar y actualizar las redes sociales del hotel. Diseñar calendarios de publicaciones y analizar resultados. Crear y supervisar material promocional y corporativo. Gestión de Contenidos Mantener actualizada la biblioteca comercial y de marketing. Actualizar contenidos de las páginas del hotel. Garantizar la correcta utilización de la imagen de marca. Experiencias y Relaciones Públicas Liderar proyectos experienciales del hotel. Coordinar eventos de relaciones públicas, colaboraciones y acuerdos de barter. Gestionar ruedas de prensa, grabaciones, entrevistas y acciones promocionales. Dar soporte en la organización de eventos corporativos y sociales. Comercial y Fidelización Desarrollar acciones dirigidas a clientes fidelizados. Identificar oportunidades comerciales y trasladarlas al equipo de ventas. Analizar la actividad y posicionamiento de la competencia. Gestión Administrativa Relación con proveedores. Gestión y seguimiento de órdenes de compra (PO). ¿Qué buscamos? Experiencia profesional Experiencia previa en departamentos de Marketing. Experiencia en funciones comerciales o de ventas. Valorable experiencia en cadenas hoteleras o sector hospitality. Muy valorable experiencia en entornos de hospitalidad internacional. Educacion Grado en Turismo, Marketing o ADE. Se valorará formación complementaria en Marketing Digital, Comunicación, Ventas o Revenue Management. Imprescindibles Nivel alto de inglés (oral y escrito). Dominio de herramientas ofimáticas (Excel, PowerPoint y Word). Conocimientos de marketing y ventas. Gestión de redes sociales y elaboración de informes de resultados. Conocimiento de sistemas de gestión hotelera. Valorables Segundo idioma. Experiencia en SAP. Conocimientos de diseño y creación de material promocional. Experiencia en campañas de marketing digital y CRM. Informacion general Disponibilidad para trabajar en turnos, fines de semana y festivos cuando sea necesario. Perfil Requerido Orientación al cliente. Orientación a resultados. Atención al detalle. Excelentes habilidades de comunicación. Capacidad de influencia y relación interpersonal. Iniciativa comercial. Organización y planificación. Trabajo en equipo. Proactividad y autonomía. Creatividad. Flexibilidad y adaptación ¿Por qué elegirnos? En Minor Hotels Europe & Americas nos comprometemos a dar forma a carreras apasionantes en todo el mundo y a experiencias interculturales. Nuestro viaje está impulsado por la pasión y la dedicación de nuestros increíbles equipos, que también disfrutan de beneficios exclusivos como: Experiencia mundial - diversidad de 150 nacionalidades diferentes. Oportunidades de desarrollo profesional llenas de retos nacionales e internacionales. Amplia gama de programas de formación para mejorar las habilidades. Iniciativas de bienestar, incluidas condiciones de trabajo flexibles. Programas de reconocimiento de empleados, como nuestros “Memorablle Dates”. Posibilidad de marcar la diferencia a través de nuestro programa de sostenibilidad e iniciativas de voluntariado. Tarifas y promociones para los empleados, con descuentos en nuestros hoteles de todo el mundo y ventajas exclusivas a través de nuestro programa de fidelización corporativa.

Catalonia Hotels & Resorts es una cadena hotelera multinacional. Es una de las principales cadenas hoteleras de nuestro país, contando actualmente con 75 establecimientos situados en más de 20 destinos diferentes y en plena expansión Estamos creciendo y necesitamos ampliar nuestro equipo, buscamos un AUDITOR/A DE CALIDAD para incorporarse en nuestras oficinas centrales de Barcelona TAREAS PRINCIPALES • Velar por el cumplimiento de los procesos de trabajo y estándares de calidad establecidos por la compañía, así como a su implementación y seguimiento en todos los Departamentos y áreas. • Realizar Auditorias internas para los diferentes Departamentos y Hoteles. • Emisión de los informes de auditoría por hotel y recomendaciones de mejora. Diseñar PAC (Plan de Acciones Correctoras), fijando timmings para su cumplimiento en el tiempo establecido • Participación en el diseño, revisión y mejora de procesos/estándares de los Hoteles REQUISITOS Grado o formación técnica en Turismo, Hotelería, Gestión de calidad o similar Conocimientos APPCC Preferiblemente experiences en hotel Inglés: nivel B2 Manejo avanzado de Microsoft Office (Excel, Word, PowerPoint) Imprescindible disponibilidad para viajar OFRECEMOS • Posición estable • Salario competitivo • Incorporación en una de las cadenas TOP10 del país que sigue en expansión • Jornada Completa de Lunes a Viernes • Oficinas en pleno centro de Barcelona

Your mission should you choose to accept it... At The Social Hub , we're redefining hospitality by creating vibrant spaces where travelers, students, professionals and locals connect, work, stay and grow together. We're looking for an ambitious Rooms Operations Management Trainee to join our team in Barcelona. This is a structured 8–12 month development programme designed for hospitality students in their third year of studies or above who are ready to gain hands-on operational experience and prepare for their first leadership role. If you're passionate about people, operations and creating memorable guest experiences, this programme will give you the opportunity to develop the skills, confidence and business knowledge needed to succeed in hotel operations. In case you don’t know who we are (ahem): Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal and UK with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You'll Do: Throughout the programme, you'll rotate across our Front Office and Housekeeping departments, working alongside experienced leaders and gaining exposure to the day-to-day management of one of our largest hubs. Front Office Operations Deliver exceptional guest experiences throughout the guest journey. Learn the daily operation of a busy Front Office. Manage guest requests, service recovery and problem-solving. Coordinate arrivals, departures and room allocations. Support upselling initiatives and revenue opportunities. Participate in daily operational briefings and shift leadership. Housekeeping Operations Learn how to manage room inventory and productivity. Conduct room quality inspections. Coordinate room readiness with Front Office. Monitor cleanliness and brand standards. Support preventive maintenance and quality improvement initiatives. Work closely with external contractors and suppliers. Leadership & Hotel Operations Participate in management meetings. Learn workforce planning and operational scheduling. Analyse operational KPIs and guest satisfaction. Support departmental projects and continuous improvement initiatives. Collaborate with Maintenance, Food & Beverage, Membership and Events teams to understand the full hotel operation. Take ownership of projects that improve efficiency and the guest experience. What you'll learn By the end of the programme, you'll have developed practical experience in: Front Office Operations Housekeeping Operations Team Leadership Guest Experience Management Quality & Brand Standards Revenue Awareness Operational Planning Hotel Performance & KPIs Cross-department collaboration Project Management Most importantly, you'll have developed the operational and leadership skills expected from a Front Office Supervisor, Housekeeping Supervisor or Duty Manager , preparing you for your first management opportunity in hospitality. Who You Are: We're looking for someone who is eager to learn, enjoys taking responsibility and wants to build a long-term career in hospitality. Currently studying Hospitality Management, Tourism or a related degree . In your 3rd year of studies or above . Available for a minimum of 8 months (12 months preferred). Fluent in English & Spanish is a must. Passionate about hospitality and guest experience. Curious, proactive and solution-oriented. Comfortable working in a dynamic, fast-paced environment. Ready to challenge yourself and grow into a leadership role. What We Offer: An amazing work environment with a fantastic vibe and lots of positive energy. On the job coaching and guidance. Monthly compensation for your internship. The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry. The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change A first glimpse into the world of Hospitality with one of the most innovative players in the market. Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks? A wonderful workplace to call home with, dare we say it, fun colleagues. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

Your Mission, Should You Choose to Accept It You’re the friendly face behind the bar who turns simple drinks into little moments of joy. From a perfect flat white to a fresh juice that brightens someone’s morning, you bring craft, calm and charisma to every shift. You’ll jump into a lively team that thrives on collaboration, good vibes and helping each other shine. This role sits at the heart of our restaurant and bar, where you’ll keep the energy high and the service smooth from open to close. You’ll learn quickly, grow steadily and have plenty of room to shape your skillset. Your latte art will get its moment to shine. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Craft and serve high-quality beverages, from espresso to smoothies to specialty drinks Bring warm, professional service to every guest who walks in Jump in with restaurant and bar tasks during busy moments Keep the bar tidy, stocked and running smoothly throughout the day Handle guest questions with confidence and share your knowledge of our menu and spaces Operate and care for coffee and drink equipment like a pro Support events when needed, helping with setup and service Work closely with your team to keep the entire operation flowing What You’ll Have You have experience as a barista or in beverage prep, or you’re eager to build those skills fast You bring a guest-first mindset and a genuinely welcoming vibe You have strong communication skills and enjoy connecting with people You manage your time well and stay calm when things get lively You speak English and Spanish at a conversational level You bring curiosity to learn, improve and support your teammates You’re comfortable jumping between tasks, from drinks to service to event support What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.