Reservations Manager - W Barcelona

About the job ECG c’est le n°1 de l’emploi en Hôtellerie de plein air. Pourquoi nous rejoindre ? 5000 opportunités d’emploi par an,des marques reconnues (Homair-Eurocamp, Marvilla Parks, Tohapi, Roan, ECGS,...), - de 400 destinations dans les plus beaux campings-villages 4 et 5 étoiles d’Europe, 3 millions de clients accueillis chaque année. ECG, c'est une expérience professionnelle unique, évoluer dans un environnement multiculturel, à la mer, au bord d’un lac, à la montagne,...il y a forcément un moyen de se retrouver !Ton meilleur job, leurs meilleures vacances ! Homair-Eurocamp, la marque des sites partenaires d’ECG, recherche un DUO de Correspondant(e)s Vacances pour un camping situé dans la province de Barcelone en Espagne, de début mai à fin septembre, dans le cadre d'un CDD saisonnier à temps partiel de 25h. La vie d’un Correspondant chez Homair-Eurocamp, c’est : Pour toi: un CDD saisonnier de 2 à 9 mois une formation au métier à l’arrivée un logement pris en charge par nos soins, selon les disponibilités des tickets-restaurant une mutuelle d’entreprise des remises sur séjours dans nos campings sous conditions Pour nos clients: L’accueil remise des clés, gestion des cautions, s’assurer de l’hospitality service (draps, bracelets d’accès aux divers espaces…), informer nos vacanciers sur les services et animations du camping, leur donner des conseils sur les alentours et répondre à leurs requêtes avec le sourire. L’hospitalité préparer et vérifier les mobil-homes (état des lieux, relation avec la société de ménage…), assurer le protocole sanitaire en termes d’hébergement et veiller au respect des normes de qualité de la marque. Ta mission : faire passer à nos clients, les vacances que tu souhaiterais passer ! Department: Other About you Esprit camping ! Sens du service Aptitude à accomplir quotidiennement une activité physique Autonomie et goût du travail en équipe Flexibilité et adaptabilité Anglais ou espagnol (niveau B1/B2) Avec ou sans expérience, quel que soit ton parcours, vient avec ta personnalité positive et ton sourire, on s'occupe du reste ! Language required: French. The company A leader in outdoor accommodation, European Camping Group offers an unrivalled, high-end range of 4/5* campsites in top tourist destinations.

About the job POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Housekeeping Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.

About the job Descripción Si eres amante de la hostelería y quieres formar parte de nuestro proyecto, en Ushuaïa Ibiza Beach Hotel precisamos incorporar a nuestro equipo un/a Cocinero/a a nuestro punto de venta The Oyster & Caviar Bar Tu misión principal será elaborar, preparar y cocinar los platos de la oferta gastronómica y de cuidar los detalles de la presentación de los mismos, siguiendo las pautas indicadas por el Jefe/a de Cocina, según el menú previamente acordado. ¿Quieres desarrollar tu carrera profesional al máximo? Disfruta de la auténtica experiencia en Ushuaïa Ibiza Beach Hotel. Tus funciones principales serán: Participar en el control de aprovisionamiento, conservación y almacenamiento de mercancías. Realizar de manera cualificada, autónoma y responsable la preparación, aderezo y presentación de platos, utilizando los recetarios definidos. Colaborar en pedidos y conservación de materias primas y productos de uso en la cocina. Controlar el sobrante de alimentos al final de cada servicio. Realizar trabajos a la vista del cliente como flambear, cortar, trinchar, cocinar, etc., a petición del chef. Conocimiento de la Política integrada de calidad, medioambiente y prevención. Asegurar la máxima satisfacción del cliente durante su estancia. A cambio de tu compromiso y motivación, te ofrecemos: Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por tercer quinto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. Ofrecemos una política salarial competitiva, contratación fijo-discontinua y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. Requisitos mínimos Para tener un buen encaje, deberás aportar: Experiencia de al menos 2 años en la posición ofertada, preferiblemente en restaurantes de alta gastronomía y/o de hoteles 5*. Formación en Cocina. Trabajo en equipo y cooperación. Simpatía, amabilidad y orientación al cliente a través de la excelencia. No lo dudes e inscríbete ya. ¡Te estamos esperando! Department: F&B kitchen Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.

About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for an experienced Laundry Supervisor to join the pre-opening team at SLS Barcelona. Under the direction of the Housekeeping Manager, you will be responsible for overseeing the overall operation of the laundry department. Ensure that all departmental service standards are consistently maintained. Work closely with housekeeping colleagues and other hotel departments daily to ensure seamless service. Perform repairs and alterations to staff clothing using sewing skills to ensure the uniform is in good condition. Manage guest laundry orders, ensuring they are processed efficiently and accurately. Control costs and maximize laundry profitability, constantly seeking opportunities for efficiency improvements and cost reduction. Maintain strict control over guest and hotel laundry items, minimizing losses and ensuring proper inventory replenishment and care. Ensure guest satisfaction by addressing any issues promptly and providing timely responses when necessary. Oversee inventory levels, managing costs per room for laundry supplies and equipment. Assist in managing daily staffing requirements, including planning and assigning tasks. Ensure that guest supplies are always in stock. Handle guest complaints and special requests related to laundry services, ensuring a high level of guest satisfaction. Make sure the laundry staff is properly trained and equipped to perform their duties. Foster teamwork and quality service through effective communication and coordination with other department managers. Assist with deep cleaning projects and provide additional support during peak periods or high-volume days. Perform necessary laundry duties, including washing, folding, and organizing linen to maintain guest satisfaction. Qualifications What we are looking for... Minimum of 2 years of laundry or housekeeping experience, preferably in an upscale or lifestyle brand hotel. Previous experience with pre-opening of a hotel is a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. Excellent verbal and written communication skills. Fluent in Spanish and basic knowledge of English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Department: Laundry The company Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

ADMINISTRATIVA/O DE COCINA ¿Eres un/una administrativa/o enfocada/o en Cocina con pasión por continuar aprendiendo y desarrollándote en un ambiente profesional y creativo? ¿Buscas un puesto en una compañía que cuida de sus equipos de cocina y te ofrece posibilidades de desarrollo a largo plazo? ¡No busques más! Tareas principales: -Gestión administrativa: procesar órdenes de compra, controlar inventarios y mantener registros actualizados. -Gestión de proveedores: coordinar entregas y asegurar la calidad de los productos. -Apoyo en la planificación de menús: colaborar en la elaboración de menús y garantizar la disponibilidad de insumos. -Control de costes: ayudar a optimizar los costos del área de cocina y generar reportes de consumo. -Comunicación interna: coordinar con otros departamentos y apoyar en eventos o banquetes. -Cumplimiento de normativas: asegurar el cumplimiento de las normativas de seguridad alimentaria y otros procedimientos del hotel. -Control de horarios: control de horarios mediante el sistema de SDP, así como control de los partes de vacaciones y festivos. Lo que buscamos: - Experiencia previa en posición similar. - Actitud positiva y personalidad extrovertida. Lo que ofrecemos: - Contrato indefinido. - Ambiente dinámico. - Turnos seguidos de 8h. - Oportunidades de crecimiento dentro de la compañía. Beneficios: - Comedor de personal. - Actividades de Team Building/Take Care. - Uniforme y lavandería interna y gratuita. - Descuentos en hoteles Marriott. - Oportunidades de aprendizaje y desarrollo. - Programas de reconocimiento y bienestar. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. About you Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

About the job Duties list : Before service : • Prepare station for operation • Set up the restaurant • Arrange the seating's according to the given table's allocation • Check salt and pepper refill if needed • Attend daily briefing (always wear your uniform) • Make sure you always have the necessary prior the start of the service (notepad, pens, bottle opener, lighter and smile) • Be presentable • Make sure your breath is fresh During the service : • Welcome the guests • Maintain high quality service and friendly atmosphere • Take orders • Punch orders properly (EPOS) • Serve tables • Introduce every and each dishes on the table • Help the runners • Assist your superior • Make sure your work performance is always up to Jul's standards • Keep track of breakage/spoilage • Clean when necessary • Report manager when complain has been raised After service : • Break down your section • Make sure all closing duties are completed • Fill in check list • Consult with your superior regarding your feedback on the shift • Make sure that everything is clean and tidy • Polish cutlery & glasses Number of positions: 5 1800 euros + tips Shared or Single Bedrooms Meals, Uniform, Tips, Holidays Department: F&B service F&B Management About you Responsibilities : • Perform opening and closing duties • Fill in opening and closing check list • Perform set up : Break down of the restaurant & Organise and fill stations before service • Ensure that service is up to Jul's standards • Ensure highest standard of service at all time • Greet and possibly welcome the guest • Explain menu to detail, If costumer request • Ask for allergies when taking order • Suggestive upselling • Once order taken, post it to EPOS system • Introduce food when serve to guest • Offer salt and pepper to serve • Clean table, replace plates and silverware whenever needed • Keep friendly atmosphere at all time • If there is any inquiry for booking, liaise with reception or manager • Communicate with runners and manager in charge all time • Guide and help runners • Attend daily briefing Language required: English. Spanish is a plus The company Every visit at jul’s restaurant is a unique experience, rich in emotion. This authentic place, with a thousand and one flavors will make you travel from Spain to Greece. The restaurant combines different atmospheres, decorations and lifestyles with textures, materials and colors from all horizons. Every corner of this place has its own universe, full of history.

Welcome to Restel, Powering Worldwide Travel Restel is the multinational booking center of the Hotusa Group that markets over 125,000 hotels worldwide and has more than 15,000 clients across the 5 continents. Our headquarters are located in Madrid, with branches in Barcelona, Coruña, Chantada, Dubai, Paris, and Porto. Additionally, our sales team is situated around the world: Belgium, UK, Argentina, Mexico, Colombia, Brazil, the United States, India, and China. We firmly believe that the success of a company lies in the development of talent and the enthusiasm of the human team. Therefore, we are looking for individuals who are passionate about their work and want to grow with us. Do you want to advance your professional career with us? We are looking for a: Reservation Agent for the office in Tunisia with French or Italian What will be your responsibilities? Reservation follow-up (Confirmations and modifications) Handling calls. What are we looking for? Education in Tourism or languages Experience in call centers Fluency in English and French or Italian (C1) Experience in hotels or travel agencies will be positively valued. What do we offer? At Restel, you can be part of a leading company in the travel sector, constantly growing and expanding globally, which prioritizes the continuous professional development of its team. Additionally, by being part of Restel, you can enjoy the following benefits: 50% discount on our upscale hotels: Benefit from discounts of up to 50% on all our magnificent 4*/5* hotels around the world and up to 20% for your family. The Power Business School Training: 100% free and unlimited access to all training (MBA, digital, office, skills, etc.) provided by our partner, The Power Business School, the number 1 online business school in the market and taught by the best active professionals in the sector. Language Training: Access our language training, both in-person and online. Access to our Employee Club: where you can enjoy various discounts and advantages of all kinds (entertainment, technology, sports, fashion, etc.) Enjoy free hotel nights: with Restel's Referral Program, we reward recommendations that turn into hires. If you recommend someone, and we hire them, you receive free hotel nights. If this project interests you and you believe you fit the profile, we would love for you to apply for the position. Or, if you know someone who might be interested, feel free to share this offer. About you Language required: Spanish. The company Somos una cadena de establecimientos de 4* y 5* con ubicaciones estratégicas en las ciudades más importantes entre las que se encuentran las principales capitales. Actualmente, contamos con más de 200 hoteles que operan bajo nuestras distintas marcas entre las que se encuentran Eurostars Hotels, Aurea Hotels, Exe Hotels, Ikonik Hotels y Crisol Hotels. Recorrer las instalaciones de cualquiera de nuestros hoteles significa descubrir un universo de espacios de cuidado interiorismo y mimada decoración, donde vanguardismo y tradición se funden para dar lugar a establecimientos cálidos y acogedores. En ellos, nuestros huéspedes sienten el confort del propio hogar, sin renunciar a las ventajas y comodidades de las más modernas instalaciones y los equipamientos tecnológicos de última generación.

Company Description We’re looking for a Rooftop Manager to join our team in Tope at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails. We are searching for a real gem to manage our greatest rooftop bar in Barcelona: TOPE. Think 360-degree terrace with views over the city, tacos, margarita’s, DJ’s, events, groups and big parties. We need someone who can confidently manage a team, who is not afraid of some action, who has good contact with guests and who truly understands the brand. More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting directly to the Director of F&B, you will shake things up with us as part of the Tope team at The Hoxton, Poblenou. Everyday wide views over the city are included. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and eligibility to participate in our discretionary bonus scheme. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage the total operations and commercial success of ‘your’ TOPE rooftop bar. Run a fun, slick and fast-paced roof top bar operation, with full responsibility for the venue. Coordinate and manage the inside and outside areas to comfortably run 300+ covers per day. Positively lead and develop your team of 15+, always encouraging the The Hoxton family vibe. Own the venue if it were you own; you’re in full control of daily revenues and costs. Be responsible for the planning of your team, in line with business demand. Be creative, share ideas, develop and implement our roof top bar strategy. Innovate our rooftop concept and be ahead of the rest with our evolving mindset. Work closely together with our Brand Manager on many cool activations. Drive service standards through your team – to achieve the best for our guests. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. At least 3 years’ experience in a busy restaurant and/or bar operations role, with a keen eye for detail and good understanding of managing a team. Must be fluent in Spanish and English, additional languages will be highly valuable. A track record of leading large teams in restaurants and bars; you’re a natural at inspiring trust and bringing others along on a journey. Not afraid of a fast-paced environment, juggling many things at once, but always keeping an eye for detail. Department: Event The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Verifies employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Verifies compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.

About the job Is cooking your passion? At ROBINSON you can create menus and indulge in your interest in food. Themed buffets or specialties – at ROBINSON you can prove your cooking talents and enrich our team with your ideas. Together with the other ROBINS, you make sure that the guests feel good and can enjoy high-quality food. free accomodation and board • Working closely with qualified and open colleagues • Developing your professional career and grow further personally • Developing yourself creatively and discovering hidden talents • Working as part of a great team • Securely employed at the most beautiful locations on earth Department: F&B kitchen About you • Training as a chef • Depending on the position a multi-year job experience • Team-oriented, independent and responsible work method • Good English language skills • High technical competence combined with social skills and enjoyment of interacting with international guests and colleagues Language required: English. The company The TUI Group is the world’s number one in the tourism business. The Group’s hotel portfolio includes premium-market ROBINSON Clubs that are well known for their exclusive surroundings and special atmosphere and the all-inclusive club brand TUI MAGIC LIFE. This is due to the very innovative holiday concept we have designed, how warmly we treat each other and our guests, and especially because of our employees. They have continued in keeping the ROBINSON success story going, which began nearly 50 years ago, in over 40 extraordinary locations around the world. It is only because of them that ROBINSON is able to call itself the German market leader for club holidays in the premium segment. The all-inclusive club brand TUI MAGIC LIFE offers the widest range of all-inclusive holidays on the German market. The wide range of sports and entertainment options ensure that families, singles, couples and groups enjoy a variety-filled holiday at no extra cost. All 15 clubs are currently located directly by the sea and each has a different profile and focus.

About the job What will be your mission? As Waiter/Waitress you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. What will you do? Provide excellent customer service that promote satisfaction. Welcome and acknowledge all guests according to company standards. Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. Be aware and offer the different products and services available at the hotel’s restaurant. Review daily specials and changes on the menu with the correspondent F&B team. Handle restaurant reservations. Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. Fulfill processes and procedures related to product set ups, quality and service according to brand standards. Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. Identify opportunities to increase the F&B Department income by Upselling. Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. Follow all relevant health department rules/regulations and all customer service guidelines. What are we looking for? Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable. Vocational training on hospitality/F&B. Fluency in local language and knowledge of English is highly valuable. Working knowledge of various computer software programs (Microsoft Office, POS, etc). Customer service focus. Active listening and effective communication skills. Focus on detail. Sales oriented. Ability to work on your own and as part of a team. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Department: F&B service The company Welcome to Minor Hotels Europe & Americas, formerly NH Hotel Group. Minor Hotels is a global hospitality leader with a global network of more than 550 hotels across six continents. We drive growth through eight diverse hotel brands – Anantara, Avani, Elewana, Oaks, NH, NH Collection, nhow and Tivoli – and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, Minor creates better brands, businesses and partnerships by always focusing on what matters most to our guests, our team members and our partners.

About the job POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Reception About you Languages required: English and Spanish. The company Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.