Senior Customer Support Agent

4 days ago

Bilbao

pbAbout Us: /b /ppINFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work. /ppbr/ppThe creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization. /ppbr/ppWe’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem. /ppbr/ppbJob Description /b /ppWe are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service. /ppbr/ppbWe are looking for applicants who are currently based in the Canary Islands /b /ppbr/ppbYou’ll be responsible for: /b /ppbr/ppbCustomer Service: /b /pulliRespond promptly and professionally to customer questions through chat (Intercom). /liliProvide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform. /liliMaintain a high level of customer satisfaction by addressing issues thoroughly and courteously. /liliEscalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process. /li /ulpbr/ppbCollaboration: /b /pulliWork closely with other members of the support team to share knowledge and best practices. /liliCollaborate with cross-functional teams to resolve customer issues and improve the overall customer experience. /liliParticipate in team meetings and training sessions to stay updated on new features, tools, and processes. /li /ulpbr/ppbProcess Improvement: /b /pulliIdentify recurring customer issues and suggest improvements to enhance the support process. /liliContribute to the development and updating of support documentation and resources. /liliProvide feedback to the Support Team Lead on potential improvements to tools and workflows. /li /ulpbr/ppbIdeally you’ll have: /b /ppbr/ppbEducation and Experience: /b /pulliBachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred. /liliat least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment. /liliFamiliarity with Intercom or similar customer support tools (e.g., Zendesk). /li /ulpbr/ppbSkills and Competencies: /b /pulliExcellent written and verbal communication skills. /liliStrong problem-solving abilities and attention to detail. /liliAbility to manage multiple inquiries simultaneously in a fast-paced environment. /liliHigh level of empathy and customer-centric mindset. /li /ulpbr/ppbLanguages: /b /pulliFluency in English. German, French OR Spanish is also a plus. /li /ulpbr/ppbWhat’s in it for you: /b /pulliWe are a remote first company allowing our employees to work from home or abroad, bplease note that the role is only open to candidates based in the Canary Islands. /b /liliCompetitive Salary: A highly attractive compensation package. /liliProfessional Growth: Opportunities for career advancement and personal development in a fast-growing company. /liliInclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence. /li /ulpbr/ppIf you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users! /p

Teleoperador/a para SERVICIO TÉCNICO - LANALDEN - Bilbao

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