Technical Support Specialist
hace 13 horas
Santa Maria de Vigo
Technical Support Specialist (m/f/d) SHINING 3D Technology – Full-time, Permanent Position Location: Spain SHINING 3D was founded in 2004 and is a global leader in high-precision 3D scanners and digital solutions. To strengthen our support team in Spain, we are looking for a service-oriented individual who enjoys working with people, solving technical issues, and ensuring customer satisfaction in daily operations. Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato. Your Responsibilities • Act as the first point of contact for customers, providing 1st-level technical support via phone, email, and ticketing system., • Process and respond to support tickets related to our Einstar and Rigil products., • Support customers with product-related questions and technical issues in a professional and solution-oriented manner., • Develop practical solutions independently and support their implementation., • Document solutions clearly in the ticketing system and internal knowledge bases., • Conduct remote support sessions (e.g. via TeamViewer) in close collaboration with R&D and other technical teams., • Escalate and coordinate more complex issues with relevant departments after consultation with supervisors. Your Profile • You speak Spanish fluently and have a good command of English., • You work in a structured, reliable, and customer-focused manner., • You enjoy helping people, whether by phone or in written communication., • Initial experience in customer support, service, or a technical environment is an advantage, but not required., • You are confident using computers, ticketing systems, and remote support tools, and you are eager to learn new technologies. xcskxlj What We Offer • A secure position in a growing, international company, • Comprehensive onboarding and a friendly, supportive team, • Modern workplaces and hybrid working options (office/home office), • Flat hierarchies and a collaborative, family-like work culture Apply now – with either a CV or a short cover letter. We look forward to hearing from you! For more information, please visit SHINING 3D online at