Technical Support Specialist
4 days ago
Barcelona
Job Title: Technical Service Specialist - Europe Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud. Location: Europe (with extensive travel across European region, approx. 50%) The Opportunity: We are looking for an enthusiastic and experienced Technical Service Specialist to provide on-the-ground technical expertise to our customers across Europe. This role is crucial for bridging the gap between our innovative polymer materials and our customers' application needs. You will work closely with our sales team, existing clients, and potential partners to ensure seamless technical support, facilitate business development, and drive application innovation. Key Responsibilities: Customer Technical Support & Collaboration: • Collaborate closely with the European sales team to proactively visit key customers, understand their specific requirements, and provide expert technical guidance and support during these visits., • Act as the primary technical point of contact for assigned customers, addressing inquiries, resolving technical issues, and ensuring high levels of customer satisfaction., • Identify and explore new business opportunities by understanding unmet customer needs and translating them into potential applications for our polymer materials., • Contribute to commercial development initiatives by providing technical insights that support new product launches and market penetration strategies within Europe., • Coordinate and manage material certification processes according to customer specifications and regional regulatory requirements (e.g., REACH, RoHS, food contact, automotive standards)., • Travel to customer sites to provide hands-on technical assistance, including but not limited to:On-site trial molding/sample production runs, optimizing process parameters for customer equipment., • Troubleshooting processing issues related to our materials at customer facilities., • Investigate and analyze customer complaints regarding our polymer materials, working diligently to identify root causes., • Provide regular feedback to the sales, R&D, and product management teams on market trends, customer needs, competitive intelligence, and field performance of materials., • Master's degree or higher in Polymer Science, Materials Science, Chemical Engineering, or a closely related field. Ph.D. is a plus., • In-depth knowledge of polymer chemistry, material structure-property relationships, and various polymer processing technologies (e.g., injection molding, extrusion, etc)., • Familiarity with material testing methods and characterization techniques., • Excellent communication and interpersonal skills, with the ability to effectively interact with customers at all levels, including engineers, technicians, and purchasing managers., • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving technical challenges., • Customer-focused mindset with a passion for delivering exceptional service and building strong customer relationships., • Ability to work independently and as part of a cross-functional team (sales, R&D, quality)., • Fluency in English is essential (written and spoken). Proficiency in additional European languages (e.g., German, French, Italian, Spanish) is a significant advantage. If you are a motivated professional looking for an exciting challenge and meet the above requirements, please submit your CV/resume and a cover letter detailing your relevant experience and why you are interested in this position to Please include "Technical Service Specialist - Europe" in the subject line of your email. xcskxlj We thank all applicants for their interest; however, only those selected for an interview will be contacted.