Hostess (Seasonal) - Kimpton Vividora Barcelona
3 days ago
Barcelona
What's the job? As the friendly face of our Food & Beverage outlets, you'll also be a helpful host, a local expert, and a proud brand ambassador. You'll report to the Food & Beverage Manager. Your day-to-day • Greet and warmly welcome all guests upon arrival, ensuring a positive first impression., • Escort guests to their assigned tables and provide clear explanations of service options when needed., • Manage reservations and walk-ins, coordinating seating arrangements efficiently in both the restaurant and terrace., • Maintain a clean and well-organized host station, including check folders, reservation lists, tablets, and POS devices., • Verify that dining areas are properly set and ready before each service., • Proactively check on table setups and customer satisfaction throughout the shift, including during terrace service., • Handle phone calls and guest inquiries in a professional and courteous manner., • Collaborate closely with the floor team and supervisor to ensure smooth service flow and guest satisfaction., • Assist with buffet setup, station organization, and other pre-opening tasks as needed., • Promptly communicate last call times for breakfast or specific services., • Ensure accuracy of guest bills, room charges, and payment closures at the end of each shift., • Organize and file signed tickets, credit card receipts, and voids correctly., • Encourage guests to leave feedback through platforms like TripAdvisor or The Fork., • Monitor table turnover and guest needs, maintaining attention to detail and guest preferences. What we need from you • 1+ years' experience working with in hotel/restaurant., • Must be fluent in local language and English, additional languages will be highly valuable., • Outstanding communication skills, • Excellent organizational and multitasking skills, • Ability to interact with multiple types of people What to expect from us • Discounted international room rates., • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service., • Meals whilst on duty., • Private health insurance discount
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