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Head of Professional Services (EPM/FP&A) - SystemsAccountants

hace 12 días

Barcelona

Head of Professional Services EPM (FP&A Transformation) Must be based in Barcelona full time - open to relocation and English speakers. What is the role? The Senior Head of Professional Services (EPM Consulting) will play a critical leadership role in scaling and maturing our services organisation as we continue rapid growth in the EPM market. This leader will oversee three core functions: This is a strategic, operationally focused role that ensures customers go live successfully, realise value quickly, and receive exceptional ongoing support—all while building scalable processes, driving strong utilisation, and fostering a high‑performance services culture. What will I be doing? Implementation Excellence • Own the end‑to‑end delivery strategy for customer implementations across multiple regions., • Ensure complex, multi‑workstream projects are delivered on schedule, within scope, and with strong customer satisfaction., • Define, standardise, and continuously improve delivery methodology, project governance, and quality assurance., • Introduce scalable tooling, templates, and repeatable processes suitable for a rapidly growing business., • Collaborate with Product, Engineering, and Customer Success to embed best practices and customer insights into the broader organisation. Customer Support Leadership • Lead and scale a high‑performing support organisation capable of supporting enterprise clients with demanding requirements., • Define SLAs, KPIs, escalation models, and operational performance standards., • Improve response and resolution times while ensuring a consistently positive customer experience., • Build structured cross‑functional feedback loops for product improvements, bug resolution, and feature enhancements. Partner Enablement • Design and evolve a comprehensive partner onboarding and certification framework., • Develop scalable training materials, documentation, and playbooks that enable partners to deliver independently at high quality., • Provide ongoing enablement, governance, and monitoring of partner‑led projects to ensure delivery consistency., • Build a robust ecosystem of trusted partners capable of supporting customer growth worldwide. Team Leadership & Operational Rigor • Lead, coach, and develop a team of managers, consultants, and support specialists across multiple project streams., • Establish clear performance and utilisation metrics across delivery and support teams., • Build forecasting, resource planning, and capacity models that support predictable project execution and profitable services revenue., • Drive operational excellence through continuous improvement initiatives and disciplined execution. What We’re Looking For? • 10+ years of professional experience delivering or overseeing EPM/ CPM software projects, • 5+ years leading and scaling large professional services, consulting, or operations teams., • Strong consulting background (Big 4 or top tier consulting firm experience) with experience managing complex transformation programmes., • Deep experience with EPM/FP&A platforms (e.g., Anaplan, Workday Adaptive Planning, Pigment, Planful, Jedox, BOARD, etc.)., • Demonstrated success working with senior Finance stakeholders, particularly within the Office of the CFO., • Experience operating in high‑growth SaaS or scale‑up environments., • Strong operational mindset with an ability to design, refine, and scale processes., • Proven ability to drive utilisation, delivery efficiency, and services profitability without compromising quality., • Excellent communication skills and confidence interacting with C‑suite stakeholders., • Strong cross‑functional leadership and influence across Product, Engineering, Sales, and Customer Success., • Ability to thrive in fast‑paced, ambiguous environments where structure must be created, not inherited. What Success Looks Like • Faster, more predictable time‑to‑value for new customers., • High implementation CSAT and consistent on‑time delivery performance., • Scalable support operations with reliable SLAs and measurable improvements., • A strong partner ecosystem delivering high‑quality implementations independently., • Clear operational dashboards, improved utilisation, and sustained delivery excellence Do you have Sales/ Account Management experience combined it knowledge of IT and Finance? Must have FINANCE TECH experience with CPM/ EPM/ ERP tools in the office of Finance to apply. SA is helping a fast-growth IT Finance vendor in the Corporate Performance Management (CPM) space grow in the DACH market, and the role comes with an attractive salary and benefits package. This product helps organisations to run by providing the technology and capability to measure performance and improve corporate decision-making! What will I be doing? • Coordinate with marketing teams on all go-to-market strategies, • Build a core network with senior finance and IT leaders across the DACH region, • Support the design and implementation of KPIs and metrics for sales success in the region, • Build partnerships with consultancies across DACH to develop a channel sales pipeline, • Consult clients to understand core challenges and promote the product's core and new features, • Lead the full sales lifecycle process, • Work with BDR teams to qualify leads, • Negotiate contracts and win new logos within the region What profile and background do I require? To apply for this Account Executive role, you will need a degree, ideally up to Master's level, and proven experience in account management and sales roles, ideally in a related field of CPM, Data Analytics, ERP, etc. You will also require the following: • Strong understanding of the office of finance and core finance processes, • 5+ years of professional experience, • Experience in the DACH market, the ability to leverage the existing network locally, • Fluency in English and German is required, • Must be based within commuting distance to Frankfurt How to apply? If this full-time remote Account Executive job motivates and inspires you, please contact Geoff Coleman via today. Who we are? SA is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, CPM, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored ‘in-person’ service with added market insight.

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