Head of Customer Service
1 day ago
Logroño
Head of Customer Service – Industrial Plant (2 sites) Burgos / Logroño A multinational industrial group, ranked among the global Top 3 in its sector, currently undergoing a transformation towards more complex, customized, and high value-added solutions. About the Role We are seeking a Head of Customer Service for an Industrial Plant, responsible for leading the customer service / customer operations function, acting as a key interface between customers, the commercial team, operations, and finance. This is not an administrative role — it is a position with direct impact on business performance, profitability, and customer experience. Key Responsibilities Drive the economic performance of the function (profitability, cash flow, revenue quality) Oversee forecasting, inventory, and collections Manage project pipeline and increase customer value Lead operational customer relationships (claims, quality, service) Coordinate cross-functionally with operations, finance, and sales Lead a team across two industrial plants Foster a culture of excellence, proactivity, and customer focus Profile Experience in customer service, customer operations, or inside sales within an industrial environment Strong business-oriented mindset (not administrative) Ability to navigate complex environments with multiple stakeholders Key Competencies Strong communication and influencing skills Resilience and stress management Ability to operate in ambiguity Strong analytical mindset Nice to Have Experience in industrial sectors (chemicals, automotive, food, pharma, etc.) Location Preferred: Burgos or Logroño 100% on‑site role, with presence required at both plants What’s on Offer Opportunity to join a global market leader High‑visibility role with direct business impact Strategic position with cross‑functional leadership Real career growth opportunities within the group #J-18808-Ljbffr