Customer jobs in Madrid

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Actualmente, desde la delegación de MADRID nos encontramos en busca de CUSTOMER SERVICES DE ATENCIÓN AL CLIENTE CON INGLÉS BILINGÜE, para UNA IMPORTANTE EMPRESA DEL SECTOR DE LOS SEGUROS UBICADA EN MADRID Descripción del servicio: Tareas asociadas a la atención al cliente. Emisión y recepción de llamadas para los distintos distintos departamentos. Te contamos los principales requerimientos y otras habilidades de la posición: - Formación FP/ grado superior / estudios de especialización /grado universitario -Inglés mínimo B2 -Experiencia previa en departamentos de ATC o venta en Call center. -Experiencia previa en atención al cliente -Disponibilidad de incorporación inmediata Y por nuestra parte, ¿qué podemos ofrecerte? Tipo de contrato: Contrato temporal Horario y jornada: - Jornada completa de lunes a viernes en turnos rotativos cada dos semanas. De 9h a 19hs y segunda semana de 8:15hs a 14:45hs - Salario:** 25.782€ brutos/anuales** + plus por horarios especiales + salario en especie. - Jornada parcial de lunes a viernes de 14hs a 19hs. - Salario: 19.481€ brutos/anuales + plus por horarios especiales + salario en especie. Zona de trabajo: Puesto presencial en Calle Ramírez de Arellanos, nº 35 + teletrabajo 2 días a la semana. Curso de formación previo. Remunerado y bajo contrato. 1 mes y medio de formación teórica y práctica. Incorporación inmediata Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando. ¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú.

Inspired by the karaoke box concept in Asia, BAM Karaoke Box reinvents karaoke with a high-end concept and a unique client experience. The concept was first brought to Paris in 2014 with BAM’s first venue, BAM Richer. Sophisticated & unique venues, high-end equipment, signature cocktails, excellent customer service, BAM’s premium karaoke box concept is the first of its kind in Europe. Our goal is to allow people to let loose, have fun and create lasting memories with friends, family or colleagues. BAM Karaoke Box is growing and is looking for its next Sales & Marketing Manager for the Spanish market. After successfully launching 6 venues in France and UK, BAM Karaoke Box is now present in Spain with 2 venues in the heart of Madrid (BAM Recoletos & BAM Luchana). As BAM continues to grow in Spain, we are looking for someone to lead our sales and marketing efforts locally. This is a newly created position based in Madrid with frequent trips to HQ in Paris (frequency tbc) and that will be reporting to the Country Manager in Spain. Key Job Functions: Define and lead short and long-term marketing strategies to meet sales goals (b2b) and develop brand awareness. Sales Responsibilities: - Develop an overall B2C & B2B sales strategy that will ensure sales growth objectives, contributing with a +20% of the total turnover to the monthly results. - Monitor and achieve agreed turnover targets. - Create and develop the B2B sales pipeline and source leads willing to organize events in both venues in Madrid. - Maintain long-standing profitable business relationships and ensure constant sales expansion. - Meet customer requirements (responsive, schedule conscious, etc). - Report activity to the Country Manager in Spain and the HQ in Paris, share ideas and initiatives to achieve objectives. Marketing Responsibilities: - Define & execute a local Marketing Plan to support business & communications objectives: o Manage our PR & KOL strategy with our PR agency o Define and put in place a media plan (online & offline) o Develop local brand partnerships o Run all of our in-house events o Coordinate with HQ the local content calendar for our Owned platforms (social media, website, newsletters): Write content and partner with our Global team for creating assets - Collaborate with the Global Marketing & Operations teams to improve the brand’s image and customer experience (ie. Printed flyers, food & drink offer, etc.) - Organize and assist local photoshoots and liaise with Global Marketing Team for guidelines Skills & Experience: - 5+ years of relevant sales & marketing experience, ideally in the Entertainment or Hospitality sectors. - Strong commercial profile, with excellent communication and presentational skills. - Extended contacts network, both in the sales and marketing side. - Experience with building a brand. - Strong knowledge of Madrid trends, particularly in entertainment, music & nightlife. - Excellent command of English & Spanish languages – both written & spoken. - A natural proven ability with social media, especially Instagram and LinkedIn. - Strong analytical skills required as well as knowledge of Excel, Powerpoint, Word. - Solid knowledge of Sales management and b2b sales pipeline management. Personal Qualities: - Can work independently and take initiatives - Can-do entrepreneurial mindset - Open-minded, collaborative and team oriented - Practical with plenty of common sense - Knows how to ‘fail forward’

Company description: TalentWorldGroup provides industry changing contact center services. (Multilingual, Scalable, Uniform, Global) Centralized and standardized native customer support Worldwide. International marketplace of premium contact center projects for Talents working remotely. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future ! Our innovative approach allows our talents to find the best fitting projects, with the schedules they prefer, working part-time, up to full time. Offer description: We are looking for Native German Customer Care Talents to first join our Talent Pool and then have the opportunity to start working on a variety of Contact Center projects like Inbound customer care (phone/email/chat) in the Hospitality industry- Reservation Booking, Survey Handling - Outbound calls in Heath Care and Catering industry. -We are doubling our inbound customer care team in the Hospitality industry for the high Season, so we already opened our qualification process for this project. -In case you would like to start working on a project from the end of April (in the high season), after qualifying yourself to our Talent Pool, you will have time to integrate to our online International Community and get to know your colleagues, before starting to train and work in this amazing, high speed, fun project. -We have further opportunities, new projects coming up shortly, so it is time to ensure your place in our amazing teams! REQUIREMENTS -2 or more years of Call Center -Experience (Inbound/Outbound) -Experience in the Hospitality industry is an advantage -Computing Skills- strong user level -You strive for excellence and find your happiness in helping others -You are a strong multitasker, with experience in using more online tools at the same time for work -German is your mother tongue language -Good communication skills in written and spoken English -College or University Degree is also an advantage We will ask you to have: -Wired, USB plug-in Headset Internet: -Broadband internet connection ( 10 Mbps download, 2 Mbps upload) -Ethernet based LAN connection Hardware Requirements: -Processor: 1.8Ghz upwards (64bit preferred) -RAM: 8 GB RAM upwards -Available Storage: 10Gb minimum -Preferred Resolution: 1920x1080 Operating System -Microsoft Windows: 10 upwards -MacOs: 12 upwards Location: Remote (if not possible, then Germany, Berlin area) Type of contract: Freelance (Hourly rate is 11 EUR/hour)

Are you ready to embark on an exhilarating journey as a DARK TOUR GUIDE? Are you ready to discover the cruelest and darkest face of Madrid. ☠ cover blood, terror, horror and more Spanish Inquisition , murders, mysteries, witches, satanic rituals, suicides, ghosts and more. Job Description: We're on the lookout for dynamic, vibrant guides with charisma and enthusiasm. Our team needs individuals who thrive on connecting with others, bringing joy to their lives, and sharing unforgettable moments. Location: Madrid City Center Responsibilities: - Leading groups of up to 20 individuals with a friendly and outgoing demeanor. - Ensuring a high level of customer satisfaction before, during, and after the tour. - Experiencing satisfaction in both the process of learning and the act of teaching. Requirements: - High communication skills - Fluency in Spanish, English, French, Italian, Portuguese german OR another languague - Knowledge of the local history and customs of Madrid (preferred) - Experience as a tour guide (preferred) - Background in dramatic arts; acting (preferred) Benefits: - Excellent and outstanding salary with the best job responsibilities - Flexible schedules - Friendly and easygoing workplace culture - We are the current winner of the best tour in the world Interested in becoming part of our dynamic team? Don't hesitate to apply!

CUSTOMER SERVICE ENGLISH. FULL TIME - Features: Answer emergency calls within the project in which they are involved. Calls will be made in English. Other required languages: Spanish, German, Italian, French and/or Portuguese. - Type of contract: 6-month - Work shift: Full time from Monday to Friday within the time slot of 08:00 a.m.- 8:00 p.m. - Salary: To be defined - Work zone: Madrid Center (Calle de Don Ramón de la Cruz, 84) Hybrid mode - Date of joining work : Immediate

Are you ready to embark on an exhilarating journey as a TOUR GUIDE IN GERMAN? Job Description: We're on the lookout for dynamic, vibrant guides with charisma and enthusiasm. Our team needs individuals who thrive on connecting with others, bringing joy to their lives, and sharing unforgettable moments. Location: Madrid City Center Responsibilities: - Leading groups of up to 20 individuals with a friendly and outgoing demeanor. - Ensuring a high level of customer satisfaction before, during, and after the tour. - Experiencing satisfaction in both the process of learning and the act of teaching. Requirements: - High communication skills - Fluency in English, French, Italian, or German - Knowledge of the local history and customs of Madrid (preferred) - Experience as a tour guide (preferred) - Background in dramatic arts; acting i(preferred) Benefits: - Excellent and outstanding salary with the best job responsibilities - Flexible schedules - Friendly and easygoing workplace culture - We are the current winner of the best tour in the world Interested in becoming part of our dynamic team? Don't hesitate to apply!

Are you ready to embark on an exhilarating journey as a TOUR GUIDE? Job Description: We're on the lookout for dynamic, vibrant guides with charisma and enthusiasm. Our team needs individuals who thrive on connecting with others, bringing joy to their lives, and sharing unforgettable moments. Location: Madrid City Center Responsibilities: - Leading groups of up to 20 individuals with a friendly and outgoing demeanor. - Ensuring a high level of customer satisfaction before, during, and after the tour. - Experiencing satisfaction in both the process of learning and the act of teaching. Requirements: - High communication skills - Fluency in English, French, Italian, or German - Knowledge of the local history and customs of Madrid (preferred) - Experience as a tour guide (preferred) - Background in dramatic arts; acting i(preferred) Benefits: - Excellent and outstanding salary with the best job responsibilities - Flexible schedules - Friendly and easygoing workplace culture - We are the current winner of the best tour in the world Interested in becoming part of our dynamic team? Don't hesitate to apply!

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Actualmente, desde la delegación de MADRID nos encontramos en busca de CUSTOMER SERVICES DE ATENCIÓN AL CLIENTE CON INGLÉS BILINGÜE, para UNA IMPORTANTE EMPRESA DEL SECTOR DE LOS SEGUROS UBICADA EN MADRID Descripción del servicio: Tareas asociadas a la atención al cliente. Emisión y recepción de llamadas para los distintos distintos departamentos. Te contamos los principales requerimientos y otras habilidades de la posición: - Formación FP/ grado superior / estudios de especialización /grado universitario -Inglés mínimo B2 -Experiencia previa en departamentos de ATC o venta en Call center. -Experiencia previa en atención al cliente -Disponibilidad de incorporación inmediata Y por nuestra parte, ¿qué podemos ofrecerte? Tipo de contrato: Contrato temporal Horario y jornada: Jornada completa de lunes a viernes en turnos rotativos cada dos semanas. De 9h a 19hs y segunda semana de 8:15hs a 14:45hs Salario: 25.782€ brutos/anuales + plus por horarios especiales + salario en especie. Jornada parcial de lunes a viernes de 14hs a 19hs. Salario: 19.481€ brutos/anuales + plus por horarios especiales + salario en especie. Zona de trabajo: Puesto presencial en Calle Ramírez de Arellanos, nº 35 + teletrabajo 2 días a la semana. Curso de formación previo. Remunerado y bajo contrato. 1 mes y medio de formación teórica y práctica. Incorporación inmediata Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando. ¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú. En cumplimiento de la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, le informamos de que sus datos personales forman parte de un fichero propiedad de Gi Group Spain ETT S.L.U. y son tratados con la única finalidad de mantener la relación adquirida con usted. Puede ejercitar sus derechos de acceso, rectificación, cancelación y oposición dirigiéndose por escrito a Paseo de la Castellana, 89, 5º Planta, 28046, Madrid

Niche perfumes is a leading retailer in the fragrance industry, committed to providing exceptional customer experiences and offering a diverse selection of premium perfumes and cosmetics. With a passion for scent and beauty, we aim to create an inviting and knowledgeable environment for our customers to explore and find their signature fragrances. Position Overview: We are seeking a dynamic and enthusiastic Perfume Shop Assistant to join our team at our flagship store in Madrid. The ideal candidate will possess a strong passion for perfumes and cosmetics, along with excellent customer service skills. As a Perfume Shop Assistant, you will play a crucial role in providing personalized assistance to our customers, helping them discover the perfect scent to suit their preferences. Responsibilities: Greet and assist customers in a friendly and professional manner. Provide expert advice and recommendations on perfume selections based on customer preferences and needs. Demonstrate product knowledge and familiarity with different fragrance brands and their characteristics. Assist customers in testing and sampling various perfumes and cosmetics. Process transactions accurately and efficiently using our point-of-sale system. Maintain cleanliness and organization of the store environment, including product displays and shelves. Monitor inventory levels and assist with restocking shelves as needed. Stay updated on new product arrivals, promotions, and industry trends. Requirements: Previous experience in retail or customer service is preferred. Passion for perfumes and cosmetics, with a desire to learn and expand product knowledge. Excellent communication and interpersonal skills. Ability to work effectively in a team environment. Strong attention to detail and organizational abilities. Flexibility to work a variety of shifts, including weekends and holidays. Fluency in Spanish; proficiency in English is a plus. Must be legally eligible to work in Spain

We are looking for an enthusiastic Telesales to generate sales either calling or answering from generated leads .requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful salesep must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company’s clientele. Responsibilities • call people using a given leads to sell products or solicit donations • Answer incoming calls from prospective customers • Use scripts to provide information about product’s features, prices etc. and present their benefits • Ask pertinent questions to understand the customer’s requirements • Persuade the customer to buy by demonstrating how merchandise or services meet their needs • Record the customer’s personal information accurately in a computer system • Deal with complaints or doubts to safeguard the company’s reputation • Go the “extra mile” to meet sales quota and facilitate future sales • Keep records of calls and sales and record useful information Requirements • Proven experience as telemarketer or similar sales/customer service role • Proven track record of successfully meeting sales quotas preferably over the phone • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems • Excellent communication and presentation skills • Proficient in English

We are looking for an administrative assistant to support our finance department. As a part of our team you will play a key role at the department and work closer to other departments. Responsibilities: Processing invoices Mantaining spreadsheets Create, send, and follow up on invoices Overseeing client accounts Collecting and reviewing data for reports Bank reconciliation Solve customers incidences Skills: MS Office (MS Excel specially) Attention to detail Customer service background is a must Excellent time management skills Good organizational skills Fluent English and Spanish mandatory Willingness to work in a multifunctional team in an international environment Strong verbal and written communication skills Familiarity with office equipment Problem-solving skills