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At Werfen, a global leader in in-vitro diagnostics, we are looking for a Technical Support Scientist to join our OEM Operations team. This role is ideal for a scientifically minded professional who enjoys designing experiments, analyzing data, and collaborating across functions in a highly regulated, quality-driven environment. About the Role As a Technical Support Scientist, you will perform a broad range of technical and analytical activities to ensure the optimal performance of our diagnostic products. You will provide specialized scientific and technical support to Production, R&D, and Quality Control teams, contributing to product improvement, troubleshooting, and the successful transfer of new products from development to manufacturing. Note: This position focuses on experiment design, data analysis, and interpretation. Hands-on laboratory testing will be executed by technicians, although strong laboratory knowledge is required. What You’ll Do • Design experiments and define appropriate analytical or experimental methods for specific projects., • Analyze, interpret, and draw conclusions from experimental and performance data., • Investigate deviations, identify potential issues, and propose corrective actions., • Prepare and present results and technical reports to senior staff., • Write and review laboratory procedures and documentation in compliance with GMP and ISO standards., • Support activities related to Non-Conformities (NCs), CAPAs, and continuous improvement projects., • Participate actively in Lean Six Sigma and 5S initiatives., • Bachelor’s degree in Biology, Biochemistry, Biotechnology, or a related scientific field., • (A higher degree or equivalent experience is an advantage.), • Experience in a laboratory environment, ideally within a regulated setting (GMP, ISO 13485, FDA)., • Strong knowledge of biological and chemical laboratory techniques and diagnostic products (IBDR)., • Familiarity with MS Office; SAP experience is a plus., • Fluent in Spanish or Catalan, with advanced English skills (written and spoken)., • Strong analytical mindset, attention to detail, and problem-solving skills. At Werfen, you’ll join a collaborative, innovation-driven culture where science meets purpose. You’ll work with talented colleagues across R&D, Quality, and Operations, contributing to products that have a real impact on patient care worldwide. Travel: Occasional short-term assignments to external labs may be required Ready to make an impact through science and technology? Apply now and become part of a global team advancing diagnostics and improving lives.

At Werfen, a global leader in in-vitro diagnostics, we are looking for a Market Surveillance Engineer to join the team. This role is ideal for a scientifically minded professional who enjoys investigating customer complaints, analyzing post-market data, and identifying trends to ensure product safety and compliance. You will collaborate across functions—including Quality, Regulatory, and Operations—in a highly regulated, quality-driven environment, acting as a key point of contact for customers and regulatory authorities. About the Role We are looking for a proactive Market Surveillance Engineer to join our Quality Operations team within the QRA department. This role is critical for ensuring the safety, compliance, and performance of our diagnostic products in the market. The ideal candidate will combine technical expertise, regulatory knowledge, and strong problem-solving skills to manage post-market activities effectively. You will act as the primary contact for customer complaints, coordinate investigations, perform risk assessments, and ensure timely communication of any field actions. Your work will directly support compliance with global vigilance and post-market surveillance regulations. What You Will Do • Receive, investigate, and manage customer complaints using SAP, coordinating with internal teams., • Conduct risk analysis and determine if field actions are required., • Prepare and communicate investigation reports to customers and regulatory authorities., • Monitor post-market performance trends and provide insights for continuous improvement., • Manage product samples and kits used in investigations, maintaining proper documentation., • Ensure compliance with internal SOPs, quality standards, and regulatory requirements., • Track market surveillance metrics and report to Quality Operations leadership., • Stay updated with regulatory notifications from health authorities and industry sources (e.g., MAUDE, Health Canada, Health Australia)., • Collaborate with cross-functional teams including Quality, Regulatory, and Operations., • Serve as a point of contact for customers, distributors, and external laboratories. Education & Experience • Bachelor’s degree in Biotechnology, Life Sciences, or related field. Relevant work experience may substitute for formal education., • Strong understanding of quality and regulatory standards applicable to diagnostic products., • Proficiency in SAP and MS Office (Excel, Word)., • Fluency in Spanish or Catalan and advanced English (written & spoken)., • Methodical, organized, and detail-oriented., • Ability to manage decisions under pressure and meet deadlines., • Strong teamwork, communication, and interpersonal skills., • Work in a collaborative, supportive team environment with a strong culture., • Gain hands-on experience with cutting-edge diagnostic products., • Engage with international customers and regulatory authorities., • Contribute to meaningful work ensuring product safety and compliance worldwide.

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English teacher to join our team!. We are passionate about changing the education landscape by building a world full of meaningful English educational experiences. We are proud to have a wonderful and diverse community of teachers all over the world.

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