Field Service Coordinator
hace 1 día
Barcelona
Position ¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en "solicitar" para ser considerado. Carel Ibérica is looking for a Field Service Coordinator to join our Technical Service department at our offices in Sant Feliu de Llobregat. This back‑office role focuses on the operational and administrative coordination of field interventions carried out by our network of external technical partners across Spain and Portugal. The selected candidate will work closely with the Service Manager and will be the central point of contact for planning, logistics, documentation, and warranty management, ensuring that each intervention is carried out efficiently from first contact to case closure. The Technical Service department is in full expansion, and this hire plays a strategic role in the development of our commercial strategy. Key Responsibilities • Preparation of quotes and proposals for field service interventions for customers., • Coordinate field service interventions: plan interventions according to customer needs, identifying and assigning available external technical partners for each service request., • Organize the prior shipment of spare parts and materials needed for interventions., • Manage access documentation and permits required to enter customer facilities., • Act as the operational link between customers, technical partners, and the internal Service team., • Handle warranty return processes: product collection, replacement coordination, and related documentation., • Maintain accurate records of all service activities in the company's management systems. Requirements • Previous experience in service coordination, logistics, and back‑office operations (1–2 years preferred)., • Experience in managing documentation and permits to access customer facilities in compliance with local regulations (CAE and PRL) is a plus., • Strong organizational skills and ability to manage multiple tasks simultaneously., • Good written and verbal communication skills., • Proficiency in Microsoft Office 365 and familiarity with ERP or CRM systems (preferably Salesforce and Oracle)., • Spanish and English required., • Detail‑oriented, proactive, and comfortable working in a fast‑paced environment. Other Information What we offer • Hybrid working model – combination of in‑office and smart working days., • No field travel required – purely a back‑office role with no on‑site customer visits., • A collaborative and international work environment., • The opportunity to play a key role in the growth of the Service department. Equal Opportunity Statement Carel is committed to equal employment opportunity and prohibits any form of discrimination. All applications received will be considered based on competence, experience, motivation, and alignment with our values. xcskxlj This job post addresses both female and male candidates. Candidates are invited to read the privacy statement at J-18808-Ljbffr
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