Trabajos english customer service en Calp

Job Summary: As a Front of House Manager, you will be responsible for overseeing all aspects of the customer experience within our establishment. You will lead and manage a team of servers and bartenders to ensure exceptional service delivery and customer satisfaction. Your role will involve coordinating daily operations, implementing policies and procedures, managing reservations, handling guest inquiries and concerns, and maintaining a positive atmosphere. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional hospitality. Responsibilities: 1. Supervise and coordinate front-of-house staff, including hiring, training, scheduling, and performance management. 2. Ensure smooth and efficient operations during service hours, including seating arrangements, table turnover, and customer flow. 3. Develop and implement standard operating procedures for guest service, cleanliness, and safety protocols. 4. Monitor inventory levels for front-of-house supplies and equipment, and place orders as needed. 5. Handle guest inquiries, complaints, and feedback in a professional and timely manner. 6. Maintain a clean, organised, and welcoming environment in all front-of-house areas. 7. Collaborate with the kitchen and back-of-house staff to ensure seamless communication and service delivery. 8. Conduct regular staff meetings and training sessions to reinforce service standards and procedures. 9. Manage reservations and seating arrangements to optimise table turnover and guest satisfaction. 10. Monitor financial performance metrics, such as revenue, labour costs, and expenses, and implement strategies to improve profitability. 11. Ensure compliance with health and safety regulations and alcohol service laws 12. Stay informed about industry trends, customer preferences, and competitor activities to identify opportunities for improvement. Qualifications: 1. Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a restaurant or similar setting. 2. Excellent leadership, communication, and interpersonal skills. 3. Strong organisational and multitasking abilities. 4. Ability to remain calm and composed in high-pressure situations. 5. Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods. 6. Familiarity with point-of-sale (POS) systems and restaurant management software. 7. Understanding of health and safety regulations and alcohol service laws. 8. Flexibility to work evenings, weekends, and holidays as needed. 9. Bachelor’s degree in hospitality management or related field (preferred but not required). 10. Fluency in Spanish and English is required. Benefits: • Competitive salary • Employee discounts on food and drinks • Opportunities for career advancement Start in May

Job Summary: We are looking for a Bartender to join our service team. The Bartender will be responsible for preparing and serving a variety of alcoholic and non-alcoholic beverages while providing friendly and high-quality service to our customers. The ideal candidate will have experience in bartending, strong cocktail mixing skills, and a customer-oriented approach. Responsibilities: 1. Prepare and serve a variety of beverages, including classic cocktails, specialty drinks, beers, and wines, according to customer preferences and standard bar recipes. 2. Greet customers in a friendly and courteous manner, taking and processing orders accurately and promptly. 3. Mix and pour drinks accurately and consistently, using appropriate mixing recipes and techniques. 4. Maintain up-to-date knowledge of available beverages, including ingredients, brands, and non-alcoholic options, to provide recommendations to customers based on their preferences. 5. Keep the bar area clean and organised at all times, including regular cleaning of surfaces, utensils, and bar equipment. 6. Manage bar inventory and supplies, placing orders, receiving deliveries, and recording stock as needed. 7. Comply with food safety and sanitation standards, including safe and proper handling of food and beverages, and maintaining a clean and safe environment in the bar area. 8. Check and clean the WC regularly. 9. Attend to additional customer needs, such as providing menu information, taking reservations, and processing payments. 10. Collaborate with other service team members to ensure exceptional customer experience and efficient workflow during peak periods. 11. Follow company policies and procedures, including liquor regulations and customer behaviour standards, at all times. Requirements: 1. Previous experience as a Bartender in a bar, restaurant, or similar establishment is preferred. 2. Strong knowledge of different types of beverages, cocktail mixing techniques, and bar service. 3. Good customer service skills, including the ability to interact in a friendly and professional manner with a variety of customers. 4. Ability to work well under pressure and remain calm during high-volume periods. 5. Excellent communication skills and ability to work well in a team. 6. Fluency in Spanish and English is preferred. 7. Flexibility to work evenings, weekends, and holidays as needed. 8. Possess the right to work in Spain. Training: Training will start in May at half wage to ensure you're well-equipped for the role prior to opening, followed by full-time employment.