Jefe/a de Sala

Gerencia

27 marzo 2024114 vistas

Caduca en 29 días

Job Summary:
As a Front of House Manager, you will be responsible for overseeing all aspects of the customer experience within our establishment. You will lead and manage a team of servers and bartenders to ensure exceptional service delivery and customer satisfaction. Your role will involve coordinating daily operations, implementing policies and procedures, managing reservations, handling guest inquiries and concerns, and maintaining a positive atmosphere. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional hospitality.

Responsibilities:
  1. Supervise and coordinate front-of-house staff, including hiring, training, scheduling, and performance management.
  2. Ensure smooth and efficient operations during service hours, including seating arrangements, table turnover, and customer flow.
  3. Develop and implement standard operating procedures for guest service, cleanliness, and safety protocols.
  4. Monitor inventory levels for front-of-house supplies and equipment, and place orders as needed.
  5. Handle guest inquiries, complaints, and feedback in a professional and timely manner.
  6. Maintain a clean, organised, and welcoming environment in all front-of-house areas.
  7. Collaborate with the kitchen and back-of-house staff to ensure seamless communication and service delivery.
  8. Conduct regular staff meetings and training sessions to reinforce service standards and procedures.
  9. Manage reservations and seating arrangements to optimise table turnover and guest satisfaction.
  10. Monitor financial performance metrics, such as revenue, labour costs, and expenses, and implement strategies to improve profitability.
  11. Ensure compliance with health and safety regulations and alcohol service laws
  12. Stay informed about industry trends, customer preferences, and competitor activities to identify opportunities for improvement.


Qualifications:
  1. Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a restaurant or similar setting.
  2. Excellent leadership, communication, and interpersonal skills.
  3. Strong organisational and multitasking abilities.
  4. Ability to remain calm and composed in high-pressure situations.
  5. Knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
  6. Familiarity with point-of-sale (POS) systems and restaurant management software.
  7. Understanding of health and safety regulations and alcohol service laws.
  8. Flexibility to work evenings, weekends, and holidays as needed.
  9. Bachelor’s degree in hospitality management or related field (preferred but not required).
  10. Fluency in Spanish and English is required.


Benefits:
• Competitive salary
• Employee discounts on food and drinks
• Opportunities for career advancement

Start in May
  • Experiencia
    Se requiere
  • Idiomas
    Español – Avanzado
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    desde 1.600 € mensual

pin iconCarrer Pintor Sorolla, 03710, Calp

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Jefe/a de RestauranteCalp

Mexican Inspired Restaurant • 1-10 empleados

Con nosotros desde marzo, 2024

At Taco Del Paco, we aim to prioritize fair treatment for all employees, offering competitive wages and future opportunities for growth. Be part of something unique from the start as we introduce Taco Del Paco to the community.

Boris Gavrilov avatar icon
Boris GavrilovActivo hace 39 minutos

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