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Anfitrión Marbella Villas & Suites

Day/Evening Receptionist - Anfitrión Marbella

hace 1 día

Marbella

Day/Evening Receptionist — Anfitrión Marbella Location: Nueva Andalucía, Marbella (29660) Schedule: 40 hours per week, 5 days/week (may include weekends) Shifts: 08:00–16:00 or 16:00–00:00 Contract Type: On-site / Presential Salary: €1,600 gross/month + various incentives Start Date: Immediate availability preferred About Anfitrión Marbella Anfitrión Marbella is a discreet luxury hospitality concept where art, beauty, and human connection coexist in harmony. Our guests seek serenity, aesthetics, and intelligent service — an experience that feels more like visiting a refined friend’s home than staying at a traditional hotel. Our team embodies warmth, elegance, and attentiveness. Every detail, every smile, every word matters. Role Overview As a Receptionist, you will be the welcoming face of Anfitrión Marbella, ensuring that every guest feels personally attended to and genuinely cared for. You will manage both day and evening shifts within a small, professional team that values calm efficiency, communication, and sensitivity to guests’ needs. Key ResponsibilitiesGuest Experience & Front Desk • Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process., • Provide detailed information about the property, art pieces, and surrounding area (restaurants, culture, shopping, events)., • Handle guest requests promptly and discreetly, maintaining the brand’s serene and elegant tone., • Anticipate guest needs and ensure all details of their stay exceed expectations., • Assist with special requests, transfers, reservations, and room arrangements.Operational Tasks, • Manage daily reception operations during assigned shift., • Answer phone calls, emails, and messages with precision and grace., • Record and report maintenance issues, lost & found, or incidents promptly., • Coordinate with housekeeping and maintenance teams to ensure rooms and common areas are in perfect condition., • Ensure all guest extras (minibar, laundry, transfers, etc.) are properly recorded and charged., • Prepare daily reports and follow-up handovers for the next shift.Sales & Reservations, • Handle direct booking requests, send proposals, and close reservations following sales guidelines., • Update PMS and OTA platforms (Booking.com, Expedia, etc.) as needed., • Upsell additional services when appropriate (art purchase assistance, villa rentals, events).Team Coordination, • Collaborate closely with housekeeping, maintenance, and management teams to ensure seamless operations., • Participate in daily briefings and contribute to a positive, respectful team environment.Brand Alignment, • Embody Anfitrión’s core values: discretion, aesthetic sensibility, and intelligent hospitality., • Maintain impeccable personal presentation and communication style at all times., • Approach each guest and situation with emotional intelligence, patience, and empathyRequirements, • Previous experience in hospitality or customer service (minimum 1 year preferred)., • Fluent in English and Spanish; knowledge of other languages (French, Arabic, Russian, etc.) is a plus., • Confident in using PMS systems and online booking tools., • Excellent communication and problem-solving skills., • High emotional intelligence, refined manners, and a calm, service-oriented attitude., • Availability for variable shifts (morning/evening, including weekends).We Offer, • Competitive salary: €1.600 gross/month + variable incentives, Possibility of Private Health Insurance., • A respectful and collaborative work environment., • Training and growth opportunities within a design-oriented, art-infused hospitality project., • Night shift premium pay., • The chance to be part of a unique project redefining quiet luxury in Marbella.

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