Station Manager
7 hours ago
Telde
ppbEuropcar Mobility Group /b /ppAt Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives. /ppbJob Description /b /ph3Join Our Team as a Station Manager II – Lead, Manage, and Drive Success! /h3pAre you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. As a Station Manager II, you will be responsible for managing all aspects of a medium to large car rental station within our Network Stations team, part of the broader Operations function. This is a supervisory management role where you will implement strategy with an operational focus and achieve goals through others, including full management authority for your team. /ph3Key Responsibilities: /h3ullibOperational Management: /b ulliOversee day-to-day operations, ensuring all processes run smoothly and efficiently. /liliManage the availability, maintenance, and condition of the vehicle fleet. /liliCoordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency. /li /ul /lilibCustomer Service: /b ulliEnsure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints. /liliTrain and support staff in delivering excellent customer service at every interaction. /li /ul /lilibStaff Management: /b ulliRecruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives. /liliSchedule staff shifts and manage workloads to ensure operational efficiency and coverage. /li /ul /lilibSales and Financial Management: /b ulliMonitor and achieve sales targets, including upselling additional services. /liliManage the station’s budget, control operational costs, and ensure profitability. /li /ul /lilibFleet Management: /b ulliOversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental. /liliWork closely with maintenance teams to ensure timely servicing and repairs. /liliOptimize fleet utilization to meet customer demand and minimize idle time. /li /ul /lilibCompliance and Safety: /b ulliEnsure all station operations comply with company policies, industry regulations, and legal requirements. /liliMaintain a safe and secure environment for both employees and customers. /liliOversee proper documentation and record-keeping for all transactions. /li /ul /li /ulh3What We’re Looking For: /h3ulliProven leadership and management experience in a fast-paced environment. /liliStrong customer service skills and a focus on delivering exceptional results. /liliSales-driven attitude with the ability to meet and exceed targets. /liliExcellent organizational and multitasking abilities. /liliExperience in fleet management and operational efficiency. /li /ulh3Ideal Experience /h3ulliDemonstrated success in a supervisory or management role, preferably in car rental, hospitality, retail, or a similar service-driven industry. /liliTrack record of achieving sales and operational targets. /liliExperience managing teams, handling scheduling, and conducting performance reviews. /liliPrevious experience overseeing budgets, cost control, and financial performance. /liliFamiliarity with fleet operations, vehicle maintenance, or logistics is a plus. /li /ulh3Skills Competencies /h3ulliStrong leadership and people management skills. /liliExcellent communication and interpersonal abilities. /liliCustomer-oriented mindset with problem-solving skills. /liliAbility to prioritize, delegate, and manage multiple tasks effectively. /liliAnalytical approach to operational and financial data. /liliKnowledge of safety, compliance, and industry regulations. /li /ulpWe welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future. /ppbEuropcar Mobility Group /b is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. /ppWe offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. /ppOur brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning. /ppCustomers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. /ppMore info at: /p /p #J-18808-Ljbffr