Remote Customer Success Manager
13 hours ago
Barcelona
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We put data to work to boost efficiency, productivity, and sustainability across industrial, manufacturing, infrastructure, public sector, and mobility applications. You'll be joining a global team of over 22,000 innovators in 50 countries, shaping how the world captures and interacts with reality. Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta oportunidad a continuación. Our Reality Capture division is entering an exciting phase as we scale the organization for HxDR Reality Cloud Studio and the broader Reality Capture software portfolio from Hexagon Geosystems. This is an unique opportunity to be among the first members of Hexagon's inaugural Customer Success team, working at the intersection of hardware and cloud solutions to shape how our customers experience digital reality. Shape how Customer Success is done at Hexagon by co-designing and refining key processes - from onboarding playbooks and health scoring models to renewal strategies and VoC programs. Collaborate across functions - working hand-in-hand with Sales, Marketing, Product, R&D, and Support to deliver a seamless, value-driven experience at every customer touchpoint. Turn data into action by tracking customer health, adoption trends, and business outcomes, driving proactive engagement and meaningful conversations with stakeholders at all levels. Champion customer value by helping clients achieve measurable ROI from HxDR Reality Cloud Studio and our connected hardware-software ecosystem. 4-7 years of experience in Customer Success, Account Management, or Technical Post-Sales for complex B2B technology (SaaS, PaaS, or hardware+software environments). ~ Experience in Reality Capture, laser scanning, ConTech, AEC, or geospatial industries – or strong interest in applying Customer Success best practices to these fields. ~ Proven record of building/scaling Customer Success programs , including onboarding frameworks, adoption models, or feedback loops. ~ Fluent in German and English , both written and spoken. ~ Analytical and data-driven , with the ability to interpret usage, NPS, and health metrics into meaningful insights and actions. ~ Background as a Technical Solutions Executive, Solution Engineer, or Implementation Specialist , combining technical fluency with customer-facing experience. Familiarity with Salesforce, Gainsight , or similar Customer Success and project management tools. Exposure to or curiosity about AI-driven Customer Success automation - leveraging technology to scale engagement, insights, and reporting. Be part of the founding team shaping and scaling a brand-new Customer Success organization within one of Hexagon's most innovative divisions. Drive the strategy, not just execute it – your ideas, frameworks, and best practices will lay the foundation for Customer Success at Hexagon. Work at the forefront of digital reality, helping customers connect the physical and virtual worlds through cutting-edge technology. You'll join a small, ambitious, and globally connected Customer Success team shaping how thousands of customers experience digital reality! xcskxlj Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.