Program Director
hace 6 días
Barcelona
Senior Program Leader – Scaling Global Technology Centers & Technology Shared Services Zurich Insurance’s Technology Delivery Center (TDC) in Barcelona is a collaborative, innovative tech hub supporting Zurich’s global business units with software development, data analytics, cybersecurity, and IT infrastructure. I am Marta, the recruiter for this position. This role sits within Zurich Technology Delivery Center (TDC). We offer a tech-driven environment with opportunities for continuous learning and growth. If you’re excited by scaling technology and leading strategic programs, this could be your next opportunity. • Scale technology shared services and drive rapid expansion of the Global Business Center (GBC) Zurich Digital Centers, ensuring effective scale-up of IT, Cloud, DevOps, AI/ML, Automation, and Cybersecurity., • Design and implement scaling strategies to increase headcount, optimize processes, enhance service delivery, and expand capabilities., • Drive automation and AI adoption (RPA, GenAI, predictive analytics) to improve efficiency and reduce manual effort., • Implement global best practices in service delivery, targeting cost efficiency, speed, and quality at scale., • Standardize and industrialize technology shared services to support 2X–3X growth without compromising quality., • Plan strategy and drive execution of strategic initiatives; collaborate with senior leadership on growth opportunities and market trends., • Lead cross-functional teams to implement strategic projects and ensure successful outcomes., • Conduct competitive analysis and market research to inform strategic decisions within innovation and insurtech practices., • Provide thought leadership on industry best practices and emerging trends., • Partner with global CIOs, country CIOs, and business leaders to align scaling strategies with enterprise goals., • Drive adoption of shared services across business units, expanding service offerings and ensuring high utilization., • Lead change management to ensure smooth transitions during rapid scaling., • Talent and capability building: develop scaling strategies (hiring, upskilling, leadership pipeline), build high-performing teams, and foster a future-ready workforce with skills in AI, Cloud, Automation, and Data Science., • Foster an innovation culture through continuous improvement, hackathons, and automation challenges., • 15+ years in scaling Global Capability Centers (GCCs), GBS, or Shared Services with a strong technology focus., • Proven success scaling operations (e.g., growing teams from 100 to 500+ or leading multi-function shared services)., • Deep expertise in IT shared services, cloud transformation, AI/ML, automation, and digital acceleration., • Strong program management, stakeholder management, and cost-optimization skills., • Prior leadership roles in MNCs, consulting firms, or high-growth GCCs/GBS setups., • MBA or advanced degree in Technology/Operations preferred., • Competitive salary and yearly bonus., • Flexible working model to support work-life balance., • Option to work abroad up to 25 days yearly., • Home office setup allowance and monthly home office stipend., • Internal and external trainings, including language courses (English, German, Spanish)., • Ticket restaurant and Health Insurance with optional benefits., • Life and accident insurance; collective retirement plans., • Referral bonus for bringing in new talent., • Special banking and insurance conditions plus exclusive employee discounts. Apply by sending your CV in English. At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability. Zurich Technology Delivery Center – Your Talent, Our Strength. You are the heart & soul of Zurich. We value initiative and offer opportunities across business areas. Let’s grow together. #J-18808-Ljbffr